BENJAMIN FRANKLIN PLUMBING

Things went very well. We called on a Thursday at 6pm and someone was at the house the following morning, did an estimate and scheduled a date for service. The repair was done within 48 hours.

As above. They came by at the time told. They fixed the problem promptly.

They installed a new Tank less Hot Water Heater (Rinnai 751si) natural gas. The person who can by and did the estimated was very professional, explain to me in detail on the units they have and how they work. and he left literature for me to look at. I hired them to do the work and they sent me a technician over in the morning at 9:00 am and he finished around 3:30 pm. This person installed the unit according to its specification but while he was doing the installation he was slightly messy. I explained to this person that I just had the basement floor done less than a week and it was curing, to be careful not to cause any damage by dropping item. Well, I should of told him not to get water on the floor because he did. After he finished he left pieces of electrical wire and metal jackets from the nail gun on the floor and other small objects, he did not sweep them up at all. While he was installing the unit he told me he would show me how to hook up the unit for the vinegar cleaning that has to be done once a year and he failed to show me, he just left. He did test the unit to ensure that it reached the temperature it suppose to reach and that was it. I had to go behind him cleaning and mopping the floor to get the water off the floor while he was working and after he left, I then had to clean up behind him. I think this was unacceptable, if you are working you should clean behind your self not have the customer do it for you. Yes, he took out most of the large trash like to boxes that the unit can in, Styrofoam that the different parts came in and the left over copper piping before he left but he should of ensured that everything was clean up. The company is a good company and most of the folks are professional and know what they are doing and are very experience do not hold this against them because of one person, maybe he just had an off day. I will still recommend this company to family and friends if they need there service.

I just joined Angie's List this morning to find a plumber. At first, I was going to go with a different (more well known) plumbing company, however, after reading a couple of bad reviews, I went in search of another. I am so glad that I went with Farrell Brothers, Inc. I called this morning, and because of a cancellation, he was here within the hour. He phoned 10 minutes prior to arriving. Upon entering my house, he put on booties over his shoes). Peter was polite, professional, informative and thorough. He explained why I was having a problem (with hard water and calcium buildup) and he was helpful as to how to prevent the problems in the future. As he finished one problem, I asked if he could look at another, and he let me know what the charges would be. Because my printer is not working, and I couldn't print the coupon, he took my word for it and decucted the $50 without the coupon. I would not hesitate to call this company again when/if needed, or to recommend them to family and friends.

As stated above, the entire process to date went very well.

Called office first thing in the am about a kitchen drain that was bubbling back up into the sink.and was advised a service rep would be out between 10:30am & 2:30pm. At 10:15am, the rep Jake called said he'd be here in about 15-20 minutes. He arrived at about 10:30am. We discussed the problem with the drain and garbage disposal. He recreated the problem and then went to work on fixing it. He snaked the drain and gave me advise on what not to put down the disposal and a good way to maintain clean drains. He cleaned up afterwards, presented the bill, and was out the door by about 11:45 am. Jake was quick, efficient, knowledgeable, and pleasant.

Upon starting-up our air conditioner at the beginning of the cooling season this year I found that the condensate from the AC unit inside the furnace was running onto the basement floor instead of out of the condensate drain. After assuring myself that the condensate drain line wasn't plugged-up, I suspected that the condensate collection pan was rusted out, I called Farrell Brothers who came over, reviewed the situation, and confirmed my diagnosis. In discussing the scope and cost of replacing the AC coil, the Farrell Brothers technician, Jake, also suggested that given the age of the furnace (22 years) that I might want to consider replacing the furnace at the same, as the installation work to remove and install a new AC coil would not be much less than that required to install a whole new furnace, and that a large part of the labor cost to replace the furnace, should I need to do so in the near future because of its age, would be duplicated. After spending some time on the internet researching expected gas-furnace life-expectancies and installation costs, I agreed with Jake's assessment and I had Farrell Brother give me a proposal for installing a new AC coil, with and without a new gas furnace (with various-priced gas furnace options). Farrell Brothers' owner, Randy Rowe, spent a considerable amount of time on the phone with me answering all of my questions about the new high-efficiency furnaces, the scope of the job, and the prices and features of various furnaces. Randy also provided me with information about rebates from the furnace manufacturer (Bryant) and from our utility company here in upstate New Yord (National Grid) and helped me to arrange 6-month/no-interest financing through Bryant. I was very pleased with the installation of the new equipment and while it wasn't able to be completed in 1 day, Farrell Brothers installers returned promptly on successive days to complete the installation. During the 3 days that it took to complete the job, I had reason to call Randy with various questions and he was always available and patient and answered all of my questions and resolved all of my issues to my satisfaction. (Small side story - when I received the financing paperwork, I noticed that the financed amount did not include a $50 Angie's List Coupon that Randy had agreed to apply to the price. I called Randy to point this out to him and I received a $50 check from Farrell Brothers the NEXT DAY!). While the AC portion of the job was completed on the first day, the furnace portion of the job was not able to be completed. The technician who started the job on the first day, Jake, was needed on another job on the second day. And although I was apprehensive about having a different person finish the job, I found that the technician who was sent to complete the job on the second day had discussed the job with Jake, was already familiar with the job, and knew exactly what work was done and what work needed to be compled. It was apparant that they had done a good job of communication. Finally, during the evening of the day that the work was completed, I noticed that there was a refrigerant leak in the ourdoor part of the AC unit, that turned-out to be a small pinhole in the copper coil. This was, coincidently, the day before we were scheduled to go on vacation. I called the Farrell Brothers answering service immediately and received a return call from technician Jake within a few minutes who, in-turn, called to discuss the situtation with Randy that evening. Long story short - we left the next day on vacation and Jake came over while we were on vacation and repaired the unit. And even though it wasn't clear that the lead had anything to do with the work that Farrell Brothers had done, Randy considered that repair work to be part of the overall furnace installation job and did not charge me anything for the work. This was the second large job we've had Farrell Brothers do for us over the 23 years we've lived in this house and we would not hesitate to use them again.

I found them on Angie's List and the reviews on this company is accurate. I have first hand experience with them. When they came to my home I had two projects for them to do, one was to replace the exterior sewer pipe and the second job was to install a second sewer pipe inside the home for a second bathroom. The crew jumped right on it as soon as they arrived and it took them several days to finish. I had my whole sewer line replace because, my old one fell in and started to have issues. It was an old clay type pipe I replaced it with a top of the line Plastic pipe, they will last for ever. It took them several days but they made sure I was not interrupted in anyway during this time frame. The only time I was unable to use the bathroom was when they removed the old pipe and installed the new pipe, it took them 2 hours to do. I liked the entire crew, they showed up on time, they where very friendly and knowledgable when it came to the job. They answered all my question and went right to work. They dug up the lawn when they had to dig up the sewer pipe but the re-landscaped it and seeded they left know damages at all, I was very surprised. The owner came out and done two estimates for me, he accepted two Angies List Coupons which save me $100.00. that was great. I will be defiantly be using this company in the future if I have any other issues. Keep up the great service and thank you for everything. I give them 5 Stars rating!!! Gary O.

I was very pleased with the service rendered and told the story from start to finish in the preceding question in which I was asked to describe in detail the services performed. Bottom line, though, is that I was and am very happy with the work done by Peter of Farrell Brothers!

Arrived early, did all the work except for one bigger job that was estimated. Finished mid-afternoon. At least one trip out for parts. The plumber was knowledgeable and patient in explaining his work and our issues. State employee discount came in handy.

They came right out with a few hours of my call.

This was the third call this year to my buddies at Farrell Brothers. We moved into this house in February and I used Farrell Brothers for several years so I knew their service would be great. They were recommended to me from a fellow employee. My ?new? house is approximately 52 years old, so I knew there was going to be some issues. The house had been vacant for just under five years. The first appointment was for a look through and to clear a clogged drain in the tub. They did recommend resetting the sump pump and adding stone to the house water trap. We went ahead with this. Good thing we went with this $215 investment. It was $250 but we used the coupon on Angies List. Anyone remember the flooding in March? Now here we were in April & the issue with the sink faucet. Thank goodness it was an easy fix. Though, we did find out the sump pump did not last out the spring season and now we will be replacing the sump pump! www.farrellbrothers.com Another great reason honest techs - turns out, a new sump pump was not needed. The pea gravel in the house trap just needed to be moved out from under the sump pump. Educated about how to improved the maintenance of the house, honest techs, great service. This is why I use Farrell Brothers.

I got them off of Angie's List and there was a $50 coupon that came with it as well. I liked him; he showed up on time and fixed the problem. He did the job for what he said it was going to cost and did it quickly.

Wife was taking a shower in downstairs basement bath when I notice that the grinder pump was not going off. Checked it out and discovered water all over the floor. Checked Angie's list for a plumber and found Farrell Bros. Albany, NY to be a top choice. Since I have a second bath it wasn't an emergency. Jason from Farrell Bros. came out to the house and went right to work. He did an excellent job in explaining issues surrounding the grinder pump and made repairs ,including recommendations. The grinder pump now works, but it maybe on it's way out. I wasn't pushed to get a new one. In addition, Jason advised me about other services offered by Farrell Bros. A job well done!

All work was done to specification, on time, and professionally !

My phone calls were answered by a live person, not a voice mail system. Staff were friendly on the phone and I was able to have someone come out to look at a leaking toilet within a reasonable amount of time. The service technician, Jake, was professional and punctual and clearly explained the problems he found. He finished the work in the time frame he stated and I am happy with his work. I will likely use this company again if/when I have plumbing problems in the future.

For each of these jobs, Randy, Billy, Jake, Matt and the others gave us professional, quality work for a great price. I am very happy with this company and will continue to use them. I would also strongly recommend them to anyone else in need of heavy-duty plumbing help.

I love them and I have had very good luck with them. I really like them. They come in the fall and also in the spring. They service, clean and check my heaters. They then come in the spring to clean my air conditioners and make sure that they are set to go. They also change the oil in my generator, which they had installed. We need the generator because we live in an area with frequent power cuts. It?s a backup generator which comes on when the power goes off. It runs on natural gas and is really nice. It provides power to the whole house. It was certainly expensive to install something that big, but we got a lot out of it. They also come out if I have a plumbing problem. I am sure their prices are competitive. A lot of our neighbors have generators. Some use the same company and some use others and they are all pretty comparable. I wouldn?t have kept using them if they weren?t excellent. The quality of their work has always been good and I have never had any problems with it. They are always on time and they are very professional too.

The overall experience with this company was excellent. My heat was back up and running with in an hour from my initial phone call. What more could you ask for.

My contact was with the president, Randy Rowe, who was knowledgeable, professional and prompt. His estimate for the job was the lowest of three that I received. The crew arrived when they said they would, they continued work until the job was done. Randy estimated the job would take two days. Ultimately one of the crew came back on the morning of the third day to wrap up one of the boilers. It was a professional effort, and the installation crew were pleasant and answered my questions. It was a great experience and I would not hesitate to recommend them to anyone, and will use them again myself in the future.

Supervisor Randy gave me an upfront estimate a half hour after I called him. The crew showed up on time and started on the job right away. no problems completing the job which was done neatly. mess was cleaned up and crew was finished in no time. Supervisor Randy stopped by afterward to check on the job looking for leaks if any and there were none. I am satisfied with the installation of the PEX water line, which increased my water pressure by 2 fold. I would hire them again in a New York Second.

The customer service rep was very responsive and got one of her plumbers to our house within the hour of my call (even though it was not a tremendous emergency). The plumber gave us an estimate and recommended that we make an appointment for the following day so he could complete the job instead of us having to pay for 2 appointments-estimate and drain re-hook up/cleaning, dishwasher hook up. He called the office to make sure we wouldn't be charge the estimate fee if we did make the service appointment for the following day. Yet, after completing work on the following day he charged us $579 instead of the $500 agreed upon the day before. A few days later, I called customer service and explained the issue. They transferred me to the owner. He was very understanding and courteous; and said that fee would be adjusted back to $500. Still, at the end of the month I was charged $540. While the work completed was great quality I can't afford to do that much follow up and still be charged more than agreed upon. I'll take that $40 bucks and call it a "charge for the lesson learned".

I thought they were excellent and we were pleased with them. They billed by the job so I don?t know how they compare in price to the companies that bill by the hour.

The overall job took place with no major issues. The faucet was rusted onto the sink and was probably forty years old-which provided the technician with some challenges up front. The technician knew what he was doing. He quickly figured out how to attack the issue and did a quality job. I have used Farrell a couple of times now and I will say that they are prompt, do quality work and they provide good customer service. They are pricey, however, I would call them again for any future plumbing or A/C needs.

Very well. Kept the mess to a minimum left the house looking just like before. Sinks and washing machine connections improved over existing.