BENJAMIN FRANKLIN PLUMBING

Nice, detailed guy came out for the quote, explained what needed to be done, made some recommendations, discussed quality of materials. He gave me a spot on price quote and when I called to schedule were able to be flexible in when they would come. The gentleman who did the work was a nice guy, used his phone a lot during it for what sounded like a personal call and caused the appt to run long, which is why I gave a B rating there, but was a nice guy and I can certainly understand personal stuff coming up. Job was thorough, fairly priced, and I would certainly use them again.

No work. Purchased the service call and payed for it. I never received any contact. I can't judge the work or fairly comment on the company but as a business owner I can judge the lack of follow up! I can comment on the fact that deal listing was extended. I wonder what that means to others who purchase. The downside of your "deal" system is once the bill is payed in advance the purchaser is at the discretion of the vendor. " Angie' where is your follow up past a sale to make sure that the payed for contact is started or completed. Think that through! I speak from years of customer service and the first step is acknowledgement to the customer and then a negotiating a timeline of service delivery. No scheduling excuse for no follow up. I still haven’t received a call l and managed to find a vendor on Thumbtack who came in and performed the service. Angie, you owe me the payment for service not rendered. Alex Brown

They are expensive. We like the work. We keep using them. We pay for the reliability. They do a great job.

They refused to come out due to the age of our water heater (7 years old). Someone else was happy to come over so I won't bother with Farrell Bros. again

Tech was prompt, courteous & educated us on the device in use. Just made my 2nd appointment today for Maintenance to be performed. YAY! Trustworthy Plumber!!

There was a zone heater that went bad and they pointed to it. They said which one was wrong. I know that plumbing is expensive; it is $50 to just walk in the door. But I thought they should have offered a plan to do more - to change it out. They said it was easy to change out a zone heater. That's one thing that they pointed to and it's still giving me problems. I changed it out myself because they said I could. They could give more detailed offerings after the inspection.

From the initial contact to review of the job, to price to contracting and completion of the job, Farrell was among the best, most courteous and professional plumbing profession I have ever dealt with. The job was review, a price was established and a start date was agreed to. As promised, the plumber called before arrival, completed the job with the utmost respect to my house and property, completed within the time frame promised, and required paperwork was completed. There contact info will remain by our phone should we need additional work. Look no further, Farrell permits clear evaluation of your problem and effective work to complete the job. Thank you guys.

Service was great. Farrel brothers came out on a Sunday to check on the repair. They scheduled the work for monday to get the furnace back running as soon as possible. Outside temp was in the teens and house had no heat.

In the house that I live in, I had a dumpster toilet. I came around the corner and went in the bathroom and I had water all over the floor of the bathroom. I'm not a plumber but I assumed it was the wax ring leaked or had broke. The first guy they sent was clearly a junior. He didn't know what he was doing, mis-assessed the situation. He spent over 2 hours trying to get the toilet back on. Once he did, he went down to actually test where the connection was in the basement. He realized it was leaking down there so he had miss-assessed it initially. They still ended up charging me for all that work. That work came to $320 and it still didn't work when they were done. They then came back and charged me again, another $588. They sent out someone who knew what they were doing at that point. I couldn't get anybody to call me back. The first guy when he left said the main office would call me to set up a follow up appointment. I went a day or 2 days, never heard back from them so I called them and they said Oh we don't know what you're talking about. I said ok. The woman in the front office is very nice there but overall the company I have issues with. I actually called and complained to them, I had to call them multiple times. I kept getting excuses as to why no one was calling me back. Finally, he sent me a $100 check and a gift card. I thought to myself why and how would I ever use a gift card for your services again. So thanks for nothing. I had asked for a refund of the original visit, they refused to give it to me. Instead they gave me a $100 rebate because they charge $99 just to show up for a special situation. They refunded me that. I explained to them the first $320 worth of work that was done was completely useless and worthless.

It was a late Saturday afternoon. While at first they were not able to locate an oncall plumber that was available, they did get a hold of someone and called me back. From the call back to when the person arrived, it was about an hour response time. Ron was the gentleman who came and was very professional and pleasant. We were grateful for their timely response and professionalism. Thank you for helping us out in our "emergency."

Instead of checking 2nd floor for source of leak plumber advised us to "open up the 1st fllor ceiling in order to see source...advised that to save money we should cut ceiling open and he would come back to inspect. One week later he returned ...went to second floor and advised that source of leak was water spilling out of tub and seeping under the floor. There was no need to "open up 1st floor ceiling". Still charged for his "service". Guess he was just lazy on the first visit...well paid for creating a problem not repairing one.

Very good. Excellent. That was an long time ago.

Extremely courteous, on time and projects completed exactly as promised. Eric cleaned up after himself as he went and completed all work in a professional and thorough manner. Everything was explained to me in great detail. Will absolutely hire again, outstanding service from start to finish.

Plumber was punctual and pleasant to work with. However he spent two hours diagnosing the problem and attempting to fix the problem, but ultimately left with the problem unchanged and me with a $320 bill ($99 service call and 2 hours of labor). I would have been fine with this if the problem had been fixed. I am left with the same problem and don't know what to do.

Awful. Charged $100 for confirming I had a leak and then didn't show up the appointment the following day.

I'm really happy with the work - they did a great job! I highly recommend them, and I will continue to use them for my plumbing needs.

Office staff is very friendly, tech was very good. My only complaint is the cost - the tech spent less than an hour total installing both the faucet and the disposal, and the charge was $698.76. They charge $99 service call (would have been $150 on the weekend), $299 to install the faucet, $249 to install the disposal, and then tax. I won't use them again.

Plumbing was inspected. Made a recommendation for repair.

prompt and well done. Very professional and responsive

Good: company was able to fit into my schedule Now I know why... Cons: 1. Gouged on weekend work (Not An Emergency Call) 2. The only person that appeared to have knowledge/experience left before the job was done 3. Was left with serious gas leak

I called on March 30 to schedule the appointment and got a callback the same day. The service was scheduled for April 5. I was told I would be the first appointment of the day and that the technician would call me when he was on his way. He called in the morning and said he would be there in 30 min, which he was. He was pleasant and did a fine job of servicing the furnace. I will call Farrell Brothers again the next time my furnace needs to cleaned.

Called and spoke to Randy about an estimate for a new washer/dryer hookup. He said he would be there within the hour and that he did. The guys came on time and did a real nice job and cleaned up after themselves. I was very happy with the final results. I definitely would hire them again.

It went fine. It turned out that the area we thought there was a leak, there was not. The leak was in the basement. Unfortunately, any other investigation would have involved opening walls, which we were not willing to do.

First and foremost, I am very satisfied with the quality of work. The fix was properly done. Unfortunately, that's where my good experience ends. I had a leaking pipe above my hvac ducts. An employee came to my house and was there for an hour and 15 minutes. He assessed the situation and said it was impossible to tell where the leak was coming from until he removed the hvac duct. He said the job could take anywhere from 3-8 hours depending on how much of the duct work had to be removed. I asked for an estimate on the worst case scenario (an all day job) and he said that if it took all day, the job would cost 1000 dollars. He said he would come at 830 the next day to start working. My wife took the day off to be home while the work is done. The next day comes and he shows up at 9:45. Being that late was not a great start. After an hour of work, he asks my wife if she wants coffee and leaves the house. Presumably he went to get a part for the job, but he should have gotten coffee on his time. He was gone for nearly an hour. He comes back and finishes the job. It's now 12:40. My wife texts me he's done and goes to work. I get home and the leak is gone, and the hvac ducts are back where they should be. As I said, I am very happy with the work done. Then 3 weeks go by and I get my invoice. They billed me 45 dollars for the part and 950 dollars in labor (9.5 hours at 100 bucks an hour). I'm confused. Between the two days, he was at my house for 3 hours and 15 minutes and getting coffee and parts the other hour. There has to be a mistake. I call the company to ask about this. The person I spoke to became rude in about 30 seconds. He wanted to add the time up with me. He starts on day one and says his employee was dispatched to my hourse at 1:45 and was off the clock at 4:30. I told him that the guy left my house at 3:15. I didn't understand why I was expected to pay for his remaining hour and 15 minutes. That's when the guy on the phone started yelling at me. He told me that any other company would have charged me $2000 for the same job and I should be happy to only pay $1000. He then asked me what I thought a fair price would be. I told him that I was more than happy to pay for the hours he was actually working, which by my calculations was about 4.5 hours (I even included the time he went to get coffee. I don't know that he got a part. I would like to think a plumber would come to a leaking pipe job with a copper supply pipe. But who knows). He started yelling more and said he wouldn't bicker with me over hours. He literally said, "so you want to pay 500 dollars? Is that what you want? Is that really what you want?" I thought that was fair so I agreed (even though I know he was being sarcastic. I felt like he was trying to bully me into paying the full 1000 dollars) I ended up paying 540 dollars. 4.5 hours of labor at 100 dollars an hour, 45 for the part, and tax.. My entire phone conversation lasted 4 minutes. (I checked the call log before writing this so I could put the exact number). It literally took me 4 minutes to lower my bill by 500 dollars. They knew they were over billing me. If they thought for one second that the bill was correct, the call would have lasted a h*** of a lot longer than four minutes. But, despite being wrong, he was rude and yelled at me anyway. This is the second bad review I've ever written (the first was a restaurant on Yelp), but feel it is warranted. It's a shame too because the work was done well. However, because they had the stones to write an invoice that showed 9.5 hours of work when only 4.5 was done, yelled at me when I asked them to explain the bill, conceded that I was right within 4 minutes, and billed me for coffee runs, I will not be using this company again under any circumstances.

We got two estimates, and this one was the best. The salesmen was honest and the installer did great work. We would use them again.