BENJAMIN FRANKLIN PLUMBING

Farrell Bros. installed a Triangle Tube propane combination unit in April 2013 to replace an oil furnace and separate hot water heater. They were exceptionally available, professional and technically knowledgable and I have enjoyed the new installation for two years. They replaced a warranted assembly device last spring at no additional cost to me. I have just received a customer service e-mail reminding me to clear snow away from incoming and outgoing vents. Who could ask for a better contractor?

No problems, routine service. I recommend flushing this type of water heater if your water is hard, which ours is.

Communication with their office and with the men performing the service has always been good. They have been on time and performed the work professionally.

It was fine. They came right when they said they would. Finished relatively quickly. It was a stubborn clog so they had to get a bigger snake.

Went very well. Tech was friendly.

Did not feel that the items indicated by your deal were done as advertised. Did have him return to replace outside faucet and pipe..appears to be a good job but will not know if any issues until whether warms to be running water outside.

Good. I called and Bill was there that day since I could not run water with line spraying water in basement . He took a look and then left to get parts. He did a meticulous job fixing the electric switch box that was damaged from water and he put in a new gauge. He replaced old gasket with a better material and wrapped the pipe well.

I called them and they came very quickly. They did a wonderful job. I would highly recommend them as well as use them again.

They were good and the work was done well, but they had a lot of extra costs aside from the Big Deal that we bought.

Before purchasing this service call, I called to ask about the service call and told the female employee that I just needed the furnace started. I was not told there would be any additional fees. She told me that they?d send a person that lived close to me (10 minutes away) since he is the one who works with oil and that they are getting out of the oil service business. Two guys came, not who they said they'd send. The furnace stayed on for a few hours and then went off. I was frustrated and called someone else. A week later, I received a second bill for an additional 100.00 (150.00 total for what took the second provider 10 minutes and it is still working). When I called frustrated, I was spoken to rudely and told that I must?ve heard wrong because they tell every customer that the 49.00 only covers their trip out. The guy told me that they have this same problem with so many people so that they always make sure to tell every customer the same things (ad nauseum was the term he used). I explained that I called to ask questions and perhaps I threw off her spiel but I wasn't told about extra fees. He said that I was mistaken, that she tells everyone. Maybe they have this problem with so many other people because they are the cause of the problem. Who knows, all I can say is that customer service is not their strong suit. Instead of blaming, maybe change the way things are done and hire people who know how to handle customer concerns. We did settle on 99.00 total. So now I have to pay 99.00 for them not to have started the furnace in a way that would keep it on instead of 149.00 (including the initial service call).

arrived on time and took care of problem within 1/2.

He cleaned and checked the furnace and also made sure there was no carbon monoxide leakage from the furnace. Very professional.

Besides servicing the furnace, he checked to make sure there was no carbon monoxide emission from the furnace. Very professional.

Farrell Brothers was very fair in their pricing and very accommodating to my schedule. They cleaned up after the furnace install and the entire transaction was seamless. So far there are no issues with the new furnace.

we had water leaking from our furnace. The problem was diagnosed quickly and corrected approximately 15 minutes. In addition to paying $49 for a coupon valued at $99, I was also charged an additional $105 for the work. While the work was completed in a professional and timely manner, I feel that $204 is a lot for only 15-20 minutes of work. I will also consider other plumbers in the future. While I did not pay $204, I did pay $50 for a $99 value. When you combine the $105 with the $99 coupon it comes to a total value of $204. If you only take into account what the customer paid for the service as cost/value, the coupon essentially has no value. While the work was completed in a satisfactory manner, I still believe that the cost was high and I now question the value of the coupon.

they were punctual and a very good. The service man was very good at explaining things and showing me where the filter was som I would be able to check it myself.

The service man was very professional and careful. Completely checked the wiring to the thermostat and ran through the correct operation of it with my husband.

Nick was very thorough. He contacted us before coming over to let us know he was on his way. I have used Farrell in past, and will continue to call on them for my plumbing needs.

This was a bait and switch nightmare. I used the Angie's List coupon for a $49 service call because I wanted a consult on why one steam radiator was not heating up. Setting up the appt was fine, 2 days after I called they scheduled a 9am service call. Since I work from home and had no conflicts until 11am, this was perfect. I was to receive a call from the repairman when he was en route. The day of the service call was snowy, but traffic was moving. At 9:25 I called the shop to find out where my repairman was. I had not received any call about being delayed or rescheduling. The shop told me he was en route, having left the shop 15 mins ago. I found that a bit odd since the shop is around 40 mins away and there was no way he was going to make appt, but had not called. He arrived over an hour late and we looked at the radiator and basement piping together. I took the steam vent out of the radiator (twisted it out by hand 2 full turns) and showed him my collection of new vents, We decided that it might help to put in a new vent, so I picked one and he twisted it back in. Now for letting him touch my system (hand twisting the vent back in) I got charged $99.00! I complained and said this was no way to start out a working relationship, since there was some real work yet to be done (replacing old pipe and blowing out the system). The repairman said this was what he was told by his boss to charge me and that I could speak to him. So I got on the phone with Randy, who proceeded to tell me that he could not run a business if he only charged me $49!! Not my problem! It appears to me that the company is using the coupon to get in the door and then watch out! I will not be using them for the real work and I caution anyone else against using their coupons, since clearly their profits come before establishing a good working relationship. Just received my voided check back in the mail and I appreciate the gesture, but do not appreciate the implication that I was not telling the truth. The repairman handed his phone to me while he was speaking with his boss and asked me if I would like to speak with Randy. So, unless there are multiple Randys in the office, I spoke directly to the owner and did not receive any satisfaction from him at the time.

They did an ok job. They came to my house when expected.

The service was quite expensive. I felt that they did nothing but put in a supplied water faucet. Seems very expensive to me.

The plumber did a fantastic job and was in and out in about 35 minutes. The rate the company charged seemed very high for this time involvement as the parts were not a big expense at all. So far the work has held up but there are less expensive alternatives I'm sure.

Except for the high cost, I was happy with the service. They were prompt and professional. This happened last winter & I am only now responding to the inquiry. I found the receipt and it shows: Description Standard Rate Emergency Service Call $150.00 Change 149.00 Subtotal 299.00 Tax 8% 23.92 Total $322.92

Outstanding service. Very knowledgable. Listened to my needs and explanation of symptoms then quickly diagnosed the problem. Came prepared with parts to immediately remedy the situation and stayed until system was operating effectively. Great customer service and quality work. When I have plumbing needs, Farrell Brothers will be my call to make. Wonderful!

When I purchased the Angie's List big deal, I just purchased our home and wasn't anticipating renovating the master bath and replacing all flooring. Because of this work, most of the plumbing was disconnected, therefore, the comprehensive plumbing inspection part of the deal became irrelevant. The hot water heater flush was done so quickly, I didn't get the chance to observe. I guess I should have delayed this work until everything was in place for the complete inspection. The worker was very punctual and completed the work very quickly. On the negative side, after the worker left, I realized he didn't inspect the exposed water pipes in the basement and it would have been good if he showed me were the main water cut offs were located, since I see various water control parts, but not sure what they specifically are for.