JL Appliance LLC

Great! Will definitely be using him again.

I have a U-Line standalone ice maker, which suddenly stopped making ice, so I consulted the U-Line website to find authorized servicers. Of the three in my vicinity, one no longer provides in-home servicing, one had terrible reviews on Angie's List and never answered their phone, and the third was willing to service my unit, but their earliest availability was not for five weeks. I decided to consult Angie's List to see if I could find another appliance repair tech. I called JL Appliance, and to my pleasant surprise, spoke directly with Jerel - the owner - who agreed to come take a look at my ice maker the next day! He quickly and expertly diagnosed the problem, ordered the correct OEM part (which he got in two days) and shortly thereafter - even though it was Labor Day - a holiday - to perform the repair. I was favorably impressed with Jerel's responsiveness, knowledge, pleasant attitude, and willingness to help. He showed me how a previous repair effort on the unit had been done poorly, cutting the wiring harness instead of using the correct connector. Even so, he made quick work of installing the new ice making module. And when he made the repair, he re-routed the water line and added additional sound insulation, which made the unit much quieter, an added bonus that he never even mentioned, until I noticed that the machine was making so much less noise then before! I'm very pleased that I called JL Appliance and received prompt, courteous service, rather than waiting an extra four weeks (with no ice!) for an appointment with the authorized repair rep. I will not hesitate to call Jerel again, should I have need of any appliance repairs.

Perfect. He was early, a very competent and the price was reasonable.

Jerel did a great job on my fridge. I recommend him highly.

quick diagnosis. professional service, informative and considerate.

Had an excellent experience. Jerel was friendly, considerate, and very helpful. A good problem-solver and invested in making sure we were happy and everything worked. I would definitely use them again and recommend to friends!

Jerel sent a text to confirm the appointment in the morning and then Jerel showed up on time. He came fully prepared with parts I might need as well as booties to put over his shoes. He worked cleanly and he was efficient. He also took the time to explain what he was doing step by step. When he finished the repair he tested the machine and also showed me how to keep my machine up and running healthy. This repair went smoothly when normally this would have been extremely stressful. I am so happy I found him. I will never use anyone else.

The whole experience was great. Excellent communication in setting up the appointment and throughout the process. Explained everything clearly and fixed the problem with the dishwasher. Would absolutely recommend!

Issue was confirmed. A cost analysis of the repair vs. purchase was provided and a recommendation to purchase was given and accepted by us. That was much appreciated

Jerel was professional, responsive, friendly, and knowledgeable. I would definitely hire him again!

Very happy with the quality of service. Jerel was very, knowledgeable, polite. Excellent work! I’ll definitely call him again. Thank you!!

He was very professional and on time. He assessed my oven and installed the new knobs. He looked over everything for me and it was great.

After I described my problem Mr. Lai suggested a simple repair for me to try. I did and it fixed the problem. He is now my first choice for appliance repairs.

Well. Nice and friendly guy. Come on time.

Stove repaired. However, he found another issue that might have been original cause of spark modular nreaking down and will repair as soon as he gets part.

JL was able to give me a specific arrival time instead of a 5 hour window which I really appreciated. He arrived on time and was very polite, honest and knowledgeable. He was able to fix the broken latch on my washing machine on the same day as his initial visit. He was much easier to work with than a lot of other appliance repair companies that I have hired. I would use him again.

Ice machine was repaired quickly and efficiently.

Fantastic. He quickly located the problem and fixed it.

Prompt, knowledgeable, informative, fair. Explained each step of his work and was patient and courteous.

Unfortunately, I was unable to connect my dryer, but Jerele was able to educate me as to what the issue was and the type of service that I specifically need to pursue is. I was grateful for his honesty and assistance in educating me

Jerel came out the next morning to look at our tenant's refrigerator that wasn't cooling properly. He determined that we needed to replace 2 parts and went and picked them up right away. The repair was completed in about 1.5 hours.

My service request was answered within minutes and Jerel was super friendly and helpful. He was able to quickly diagnose the problem with the dishwasher. Even though I had to wait because the part had to be ordered, he communicated on a daily basis to keep me updated. Once the part arrived, he came straight over to fix the problem. It's very nice when you find someone knowledgeable, reliable, honest, and caring. Thank you Jerel.

Jerel was very responsive. He got the part needed earlier than expected and offered to come on a Sunday! He was on time, knowledge, personable.and got the job done. I’ll be keeping his number!

It was fantastic. They were prompt, courteous, polite, fixed the problem an hour, and I'm happy with the service.

My 12 year old refrigerator was not maintaining temperatures in the freezer and fridge. I requested 3 quotes through Angie’s List and got a call from Jerel of JL Appliance within 5 minutes. He came the next morning, which was a Sunday, and determined we needed a new compressor. He ordered the part but told us it would take 3 weeks for the part to come in. True to his word, the part arrived 3 weeks later and Jerel came to install it the day before Thanksgiving. Unfortunately, the temperature did not reduce after 12 hours, so I texted Jerel on Thanksgiving morning and he responded immediately wanting to know what time he could come by! Although the compressor was working it looked like the computer board had gone bad. He drove 30 minutes north to pick up a board, came back and installed it...all on a holiday. He said to give the fridge 24 hours to normalize. Next morning the temp was still high. I texted Jerel and again he responded immediately... came back, made some adjustments and hung out in his car for an hour to make sure it was fixed. Third time was the charm. If you want someone who is highly dependable, dedicated, personable and reasonable, I highly recommend Jerel Lai for your appliance repairs.