SIERRA OUTDOOR SERVICES

We hired Brad Brazell (owner of Sierra Outdoor Services), to do an inspection of our sprinkler system to make sure we had no system leaks and everything was in working order. They did the work and 2 weeks later our crawl space had a foot of water under our entire house. We called a contractor who'd been doing a kitchen remodel for us recently, and also does water remediation. They arrived and an employee noticed the sprinkler drain valve was not shut off completely. He turned it off and the flow of water under the house stopped. We had our plumbers come out and they found no leaks in any of the pipes. All evidence was pointing to the sprinkler drain valve being left open slightly. We called Brad and told him the situation, and he immediately insisted it couldn't be the valve because he remembers personally checking it himself, even though he had no photos to prove it was off. He and his assistant came out a couple times over 4 days and could not come up with any other leak or possible source of the water intrusion, other than suggesting a neighbor may have sabotaged our house. Even with overwhelming evidence, including written testimony from the remediation company, all pointing to him making a simple, honest but very costly mistake, Brad is refusing to acknowledge any responsibility, leaving us with not only the bill for the original work they failed to do correctly, but for the several thousand dollar bill for the water remediation. Of course we will be filing formal complaints, but Brad obviously knows he and his assistant made a mistake. Brad's total lack of honesty, integrity and personal and professional ethics are the worst we've ever seen in over 20 years of home ownership. Brad and his assistant are NOT honest or decent people, and if they screw something up, be prepared to be on the hook for the cost of repairs, and to fight them legally to recover any and all damages.

We called Brad to inquire about yard maintenance and fixing some issues with the lawn and sprinklers. Brad was ontime and diagnosed our problems. He offered a quote for our landlord, and some steps we as tenants could take to refresh the yard inexpensively. We sure hope the quote gets accepted and our rented home will be the best looking yard on the block!

They are excellent. The owner is very responsive and personable. They checked all of our sprinklers and gave good recomendations on hardscape during the drought. We will continue to use them and we would highly recommend them.

They did it just the way I wanted, as I wanted it pulled back from the outside of the house. They did an excellent job. They worked really hard as I could watch them from my windows. I'm just completely satisfied.

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Aerating / detaching and lawn cutting Never missed a day and did a fairly good job, if any complaint I would have is one week a dog left his ____ on my front lawn and they cut around it. I could see if it was an on going thing but this was a one time occurance.. Found myself trimming around my sprinklers as if the grass got to high they don't water well. Overall though they did a good job and a fair price...

They were prompt, made good use of time while working, and priced right for what was done! Everything went well!

Supervisor showed up same day we contacted them. Gave us a very fair proposal. Had technician on site performing first service before he left. Technician did an extremely thorough job cutting no corners. Lawn and gardens look terrific. Will use them all summer. Will also use them to maintain and upgrade all of landscaping surrounding our house.

Very well. No problems. Summer lawn came in great.

unknown

We have been using their service for about five years. They are very punctual. They are always available whenever we call, and we don't have too much of a wait. They are excellent. Their price is in line.

have been using them every summer for about ten years. They are here when they say they are going to be, and they clean up well. They are reliable, and they do a good job. I feel their price is okay. I would use them again in the future.

Things didn t go well right from the very beginning. The first thing they did was thatch and aerate the yard. While doing the aeration, the crew broke a cover to a sewer PVC pipe in the front yard. Instead of leaving me a note about it or even reporting it to the owner, the crew just placed a rock over the pipe. I called the owner and he knew nothing about it, but he did come out and replace the broken cover within a couple of days. One afternoon ,I noticed a huge stream of water coming up in the middle of my front lawn. I discovered that also during aeration, they had punctured one of my sprinkler lines, so I called the company again. This time, it took about a week for their sprinkler repair guy to come out and fix the break. Now, at the end of the summer, I have a sink hole in my front yard because he didn t replace the dirt that washed away. He didn t even compact the dirt that he dug up when he repaired the line. As the summer progressed, I noticed no real improvement in my lawn so I called and asked if they were fertilizing the lawn regularly. The owner told me I hadn t signed up for fertilization, just lawn mowing. I pointed out that fertilization was on his quote and that is what I signed. I got fertilized the next week. The final straw came in July, after being out of town for a month, I came home to find the back lawn way overgrown. I called the owner to tell him about it and never heard back. Finally at the end of the week after not hearing back from him, I called again and left a voice mail, he doesn t answer his phone very often, and fired his company. It was clear they had not mowed my back lawn the whole month I was away. I had to mow the lawn and I filled two 55 gallon trash cans with lawn clippings. You can imagine my surprise when I got the bill at the end of the month and they billed me for the full service. Again, I left a voice mail for the owner to call me about the bill, but no answer so I sent him a letter telling him they did half the work, I ll pay half the bill, again no answer. I now find they are taking me to small claims court for the bill.