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Reno Sparks Lock & Glass

Locksmiths, Lamp Repair, Windows,

About us

We are both an in-shop and mobile locksmith company with 4 fully stocked trucks for your convenience. Additional Contact Name: Walt

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Houses, autos & businesses - opening, repairing, selling & installing locks/deadbolts & door closers. Key Cutting. Repairs & new screens, cut glass shelves, repair window glass & closers.

Services we don't offer

Auto glass.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
0%
2
8%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-13 of 13 reviews

pam K.
09/2014
2.0
locksmith
  + -1 more
unknown
Description of Work: too high

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Response from Reno Sparks Lock & Glass
After checking all invoices, first for 11 Sept. and then both earlier and later, I can find no invoice either in the name of [removed member name] nor for that address. As neither a description of the work done nor the cost for that work was provided, it's impossible to address her complaint. If she can contact me with a copy of the invoice, I would be more than happy to discuss her complaint and answer any questions she has about it. Walt Murrey, owner

JOHN Shirley V.
05/2014
1.0
locksmith
  + -1 more
Rang their number 26 rings with no answer or voicemail.
Description of Work: Rang their number 26 rings with no answer or voicemail.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Reno Sparks Lock & Glass
I communicated with [member name removed] in May by mail and he was kind enough to call me regarding the problem he had contacting us. He was most understanding of the problems that can occur when employees are out sick and only one person is left in the shop to answer phones and wait on walk-in customers while other employees are out of the shop on mobile calls. In addition, our staff has been re-educated about the importance of answering phones, apologizing and briefly putting calls on hold so phone calls are not ignored. I appreciate his bringing this instance to my attention.

Carrie F.
04/2014
5.0
locksmith
  + -1 more
He was very knowledgeable and extremely helpful.
Description of Work: Fixed my front door lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$98

Daniel C.
03/2014
5.0
locksmith
  + -1 more
Excellent service. They recommended a different style of key that saved me money. Very friendly people who made an inconvenience a pleasure.
Description of Work: Made new automotive keys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise P.
03/2014
5.0
locksmith
  + -1 more
Mark promptly arrived on the day and time scheduled which is greatly appreciated. We had an replacement Andersen Storm Door lock and handle we needed installed. Unfortunately, Andersen provided a handle and lock which is suppose to fit any of their doors, but did not fit properly and the installation instructions were very poor. Mark had to make several modifications after consulting with Andersen in order to install the handle and lock and adjust the strike plate. We feel Mark went way beyond in his efforts to make everything work. In addition, he also adjusted our dead bolt lock and front door knob to close and lock properly. The previous locksmith did not insure the strike plate and dead bolt lock were lined up to work together. We appreciated Mark's honesty, integrity and professionalism. We will recommend Reno Sparks Lock and Glass to our friends and neighbors.
Description of Work: Installed a replacement storm door handle & lock. In addition, made modifications to the front door deadbolt & lock alignment to work properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

David O.
10/2013
5.0
locksmith
  + -1 more
The locksmith was on time and was able to help me key all of the doors to the same key even though one of the door locks wasn't the correct brand to do so. He happened to have a spare door lock at a very reasonable price that enabled me to do what I needed - on the fly. His price was very reasonable and he was done in just a few minutes. I was very satisfied.
Description of Work: He changed the locks on my rental home after a tenant moved out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Debbie P.
10/2013
5.0
locksmith
  + -1 more
They arrived promptly and got to work. He fixed the problem and left.
Description of Work: Fixed front door. Thought we needed a new one, but it was just an adjustment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$66.5

Paul S.
09/2013
5.0
locksmith
  + -1 more
Mark was extremely professional and explained what he does and did just that. He was very friendly also. Right on time. Great.
Description of Work: Changed our door lock & made new keys.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patti & Ed S.
08/2013
5.0
locksmith
  + -1 more
Mark was very timely and knew his trade, fixed problem quickly. Price was in line for service performed.
Description of Work: Opened locked doors (3), rekeyed them, and explained procedure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$68

Linda W.
06/2013
5.0
locksmith
  + -1 more
The local hardware store was unable to duplicate the keys I had and suggested that I will need to go to a lock shop. Reno-Sparks Lock and Glass was friendly and great to work with. I did not need much for services but they were able to provided me with the keys I needed. I would recommend.
Description of Work: Made keys

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5

Anne S.
06/2013
5.0
locksmith
  + -1 more
Louis man was on time, courteous well prepared and reasonably priced.
Description of Work: Opened a door which locked us out of garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Francis G.
04/2013
5.0
locksmith
  + -1 more
Reno Sparks Lock and Glass didn't charge me for the service and their customer service was just great. Their quality, responsiveness, and professionalism were excellent. I would absolutely use them again in the future.
Description of Work: I took my wife's scooter to Reno Sparks Lock & Glass to remove a key that I broke inside of it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gerald M.
08/2011
5.0
locksmith, lamp repair
  + 0 more
The elderly mother of new home owners on the block locked herself out of the house about 11:00 AM and requested help. No one was to be coming home until after 5:00 PM and, as she was visiting, she did not know how to contact them (programmed cell phone was in the house). I called the locksmith and he was very cordial and said it would take 25-30 minutes to arrive. He arrived within that time frame and completed the task allowing this lady back into the house. He was corteous, friendly and very professional.
Description of Work: Opened the house for and individual locked out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

    Contact information

    1746 Victorian Ave, Sparks, NV 89431

    www.renosparkslockandglass.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths,
    Lamp Repair,
    Windows,
    Screen repair,
    Glass and Mirrors

    FAQ

    Reno Sparks Lock & Glass is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 1:00 PM

    Reno Sparks Lock & Glass accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Reno Sparks Lock & Glass offers free project estimates.
    No, Reno Sparks Lock & Glass does not offer eco-friendly accreditations.
    No, Reno Sparks Lock & Glass does not offer a senior discount.
    Yes, Reno Sparks Lock & Glass offers emergency services.
    No, Reno Sparks Lock & Glass does not offer warranties.
    Reno Sparks Lock & Glass offers the following services: Houses, autos & businesses - opening, repairing, selling & installing locks/deadbolts & door closers. Key Cutting. Repairs & new screens, cut glass shelves, repair window glass & closers.
    Auto glass.

    Contact information

    1746 Victorian Ave, Sparks, NV 89431

    www.renosparkslockandglass.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM