Rail City Garden Center

Last July I had bought two fruited mulberry trees from Rail City and paid to have them delivered and installed. First, I called Rail City to see if they had any fruited mulberry trees. I was told they did not. I ran into a former employee at another nursery and he told me to go to the back and look because the owner doesn't keep inventory and they have no clue what they have. Low and behold, I did what he told me and I found three fruited mulberry trees. So, I bought two of them and paid to have them delivered and installed. The guys came out, planted and staked the trees as per the written agreement that came with the trees. One tree made it through the winter. The other did not. I went to Rail City on 06/14/2020 to talk to them about replacing the tree and was told I would get a call this morning. Well (06/15/2020) about ten minutes ago a lady named Cindy called. She states that Pawl says that there was no drip system installed so therefore they are not going to honor their warranty. Nowhere in the papers that I signed for delivery and install did it say I had to have a drip system. No one told me that I had to have a drip system installed when I bought the trees and the guys installing did not say I had to have a drip system installed. Cindy admitted that there was NOTHING in writing in the contract that said I had to have a drip system installed. I have bought multiple trees at this nursery over the years and NO ONE has ever told me that I had to have a drip system installed. I have brought trees back myself in the past with receipt and there have never been any questions as to whether or not I had a drip system installed. I have multiple trees on my property with no drip installed to any of them and many have been here for over 20 years without a drip system. Rail City, you can and should be doing better than this. Your own employee admitted there was NOTHING in my written contract that said I had to have a drip system. Poor business practice all the way around. I would not hire this company and beware of purchasing from them.

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delivered the fountain and removed the old fountain.Would not install the fountain as agreed upon hooking to an existing drain and fill valve When I protested the charges on my credit card He was less than honest in justifying his actions and I lost out.I was shocked to find that the truth did not help me with the final outcome

The owner, Pawl Hollis is very knowledgeable and helpful when it comes to answering our gardening questions. Each year he and his staff have helped us with what vegetation to plant in our dry, desert climate; when is the best time to prune bushes & trees and what products to use to cut down on pests in the garden. They're friendly and stand behind what they sell. We'll keep going back.

the owner failed to comply with the requirements for installation that I contracted for That is to attach the fountain to existing input using a flat valve to self fill the fountain and to an existing drain line.In addition the pump and light functions were to be set up using an existing remote control switch.the owner did neither and refused to allow any monetary credit for the services he was unwilling to perform which I would have to have done by someone else He then became belligerent and said he would write off the whole deal