Description of Work: I called to have our furnace serviced. They told me it had a crack and CO2 was leaking into the house. I was advised to replace the furnace and in the short term buy a C02 detector to ensure my family was safe. I was skeptical so I talked to a friend and got a 2nd option from Alpine Heating and Air. They came quickly and looked at the furnace. They tested for CO2 and told me nothing was wrong. He apologized that there are unethical companies that get paid for making sales and it appears I was a victim. I was ready to pay for the service from Alpine and he said it was no charge, just asked that I call them next time I need something related to heating and air.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Response from One Hour Heating & Air Conditioning
Thank you for submitting your concerns. We take our customer's safety very seriously and when it comes to carbon monoxide our technicians are trained to test for its presence on all service calls. When we do find a positive test it can be very concerning so we do offer to send the department manager back again at no charge to perform a second test to confirm or deny the presence of carbon monoxide. We also appreciate our customers obtaining a third party verification of the presence of or lack of carbon monoxide. With this potentially deadly gas we can't be too careful. I'm sorry that you felt as though our technician was "just trying to sell a furnace." This is never our intention and we are merely testing for safety.
Charlene S.
11/2015
1.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
professionalism
1.0
Linda D.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
Found a bad part that was close to burning up! Not only saved us a lot of money but avoided a serious fire!
Description of Work: Furnace maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from One Hour Heating & Air Conditioning
Thank you for taking the time to submit a review. We appreciate your business!
Cheryl H.
03/2013
5.0
heating & air conditioning/hvac
+ -1 more
I had a malfunctioning wall heater which caused all sorts of problems including a severe case of soot build up in the chamber and up through the flue (picture 2-3 gallons of soot). I had a home warranty that sent a different company out to repair the heater only, but basically said tough luck on the flue, since that build up was secondary damage and not covered. Since the heater obviously wasn't venting properly (the pilot light was seeking air from the front), I started to search for a solution. after SEVERAL calls to many companies, I called One Hour and explained my dilemma to them (after everyone else told me NO they only work on heaters or when trying chimney sweeps being told and quot;we only do fireplace or wood stove pipesand quot;) Instead of the repetitive and quot;No We Don't Do That responseand quot;, Michaels reply was let's see what we can do to get this done for you... How refreshing. I couldn't be happier...
Description of Work: AKA: Michaels Plumbing Cleaning of wall heater flue through roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$246
Response from One Hour Heating & Air Conditioning
We appreciate your business and thank you for taking the time to submit a review!
Linda D.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
I bought a Living Social deal to have my air conditioner serviced but they also did a home energy evaluation. They found some problems that they fixed while they were here and they fixed the electrical outlet outside. I signed up for the Comfort Club which gives me priority service for the next year. They were very thorough and they were very knowledgeable. I have had several companies come out to look at my system but no one knew how to fix it. This guy figured out the problem right away and fixed it. I didn't even have to call an electrician because he had everything on his truck. I think you get what you pay for with them.
Description of Work: One Hour Heating & Air Conditioning serviced my heating and air conditioning units, replaced a breaker, and replaced the furnace capacitor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$366
Response from One Hour Heating & Air Conditioning
We appreciate your business and thank you for taking the time to submit a review!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning
FAQ
One Hour Heating & Air Conditioning is currently rated 3.6 overall out of 5.
One Hour Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, One Hour Heating & Air Conditioning offers free project estimates.
Yes, One Hour Heating & Air Conditioning offers eco-friendly accreditations.
No, One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
No, One Hour Heating & Air Conditioning does not offer warranties.
One Hour Heating & Air Conditioning offers the following services: Air conditioners, furnaces, heat pumps, duct work & thermostats.