Jet Plumbing Heating & Drain Services

Homeowners insurance sent them out. Snaked away from the house, I asked if he wanted to look inside, and he said he didn't need to. Everything backed up that night, same problem. Called again they said they would need to run a camera down the line, homeowners' insurance wouldn't pay for it. We rented a snake from Home Depot, pulled the toilet and found the blockage along with a broken pipe under the house. When homeowners' insurance is going to send out Jet Plumbing ask for a different company or fix it yourself. Worst Service Ever.

Jets dispatch team is great, very kind over the phone. Technician, not so much. I was constantly met with an excuse to not look into my problem. This was a warranty call and he was out twice within a week. Come to find out he misleaded my warranty company on the second visit with incorrect information. He said he tested the water unit by running the hot water and he did not. I am now asking for another company to come out to service. My problem remains. Very disappointing. I would not recommend their service based on possibly getting this tech out to your home.

While Jet is fast and they can usually schedule same day service, this time they forgot to replace the wax ring, so they had to come out again. They needed to carve out the floor to install new bolt rings which was nice to do, but I had to pay for it, so I would have had that done with another provider first, then have Jet do what they do best; drain cleanings. But oh well. But overall, if you need service quickly, Jet is a good choice

They came out to us because they're a provider with our home warranty. The employee was able to figure out why water was leaking from the unit, but spent the entire time telling me all sorts of reasons why we should just buy a new unit. Towards the end of his work he became aggressive about his assertion of our need for a new unit.

It went well. Probably cost me a little more in talking charges.

Great. Repair person was friendly, prompt, professional.

Jobs were done, everything works as expected.

After 1 year and 4 months it started to leak again. I called to talk to them about it and the receptionist/dispatcher was extremely rude. I asked to speak to a supervisor or plumber and never got a returned phone call.

It went well first called and got an estimate from Jason over the phone, He has professional and knowledgeable. I called a few weeks later to schedule. The office staff was a little frustrating and almost made me second guess using them. They asked the same questions multiple times and I explained things in detail so that there weren't any surprises. They couldn't get me in for a few days. I didn't get a confirmation call so I got nervous the day of and called to make sure that they were coming and she said yes that the 2hr window was pushed from 10-12 to 11-1 and they arrived at 11:30 which was still in the original time frame. The order that they put out for the plumber said that the sink was already installed and so they didn't allot the right amount of time, he was here until 5pm working on it only due to the sink being special made and didn't fit quite right. I was lucky that I got Rick Dubuc because he was really able to think out of the box and make this work. There was a lot of work around, but in the end it got done and looks Great.

Called Monday morning and they had someone out by 2PM to fix my broken water shut-off valve which was preventing my hot water for my kitchen sink....Paul fixed it in no time (and also double checked my husbands dishwasher installation). He also let my husband watch and gave him tips for next time he breaks something... ;-) ha....

They came on time, fixed the problem, and also discussed/recommended other things that might work better for us in the future. Price was reasonable.

did what he said he would do at the quoted price. Very professional work

Jet came to our house and cleared the toilet. They told us that the toilet works fine. The charge was $79.25. Within a week the toilet started getting clogged again. On a regular basis since then the toilet gets clogged. The problem is not fixed. The problem is not a clogged toilet. The problem is that the toilet gets clogged on a regular basis. I can unclog the toilet. I just need an expert to determine why the toilet gets clogged on a regular basis and come up with a solution. I hired Jet to determine why my toilet gets clogged on a regular basis. I called Jet and asked them to come out and fix the problem again. I told them I would be happy to pay for extra services but I that I would expect a credit be applied to the bill for $79.25 since they charged me this amount for the first visit but never actually fixed the problem. Jet said that they would not agree to a credit since it was fixed. It was fixed for less than a week. I am out approximately $80. My toilet still doesn't work. I used Jet for one of my rentals and they did a great job. I was hoping for a long term relationship with many years of service. I would like to resolve and have a plumbing company I can rely on for future needs.

I have used Jet Plumbing and they were fine. They were very prompt. They were very nice. They were in and out fast. I would use them again. I don't know how they left the area but I would have remembered if they left the work area messy.

I have Jet Plumbing clean out my sewer main twice a year. In 2012 had a back up of sewer water in basement so call my plumber that I previously used. Said they could make it the next day. I told them it was sewer water, but didn't seem to be an emergency to Michael. I called Jet, told them the problem and they were there in a hour. Will be using again soon for maintenance, and see about a price to upgrade AC (I think they do this work also)

Another very positive experience with Jet Plumbing. Brad was very communicative, professional and competent. In addition to correcting the leak he identified another potential leak and corrected it also thus saving a future service call. Cost for Sunday service was very fair.

It went wonderful. They did a great job. They were really good and professional. Everything they said they were going to do they did.

Rick was awesome! Very knowledgeable and patient. He worked with the other contractors for the best result. I highly recommend the services of Jet Plumbing.

Keep in mind I had home repair insurance. got charged the normal $60 fee . he had to get parts which took him close to 2 hr,s. then ordered a part for my sink when he returned on 9/24/13 & I was charged $20.94 for the part. Not sure this how this home ins works.

All went quite well. Situation was clearly explained and justified. Service tech was cordial, clearly experienced and professional. No complaints at all. Only good.

We gradually lost Hot water. Jet was recommended by a friend's brother who was also a plumber. They found the impeller vanes on the hot water recirculation pump were completely worn off and replaced the pump.

Jet plumbing has been coming to my house for years and I have been very pleased with their work. A few days ago we had an emergency at another property. It was close to 5 o'clock when I discovered the problem. Jet is amazing, they dispatched a professional plumber to take care of my problem. The plumber was knowledgable, efficient, and courteous. He took care of my problem in a very professional manner. I remain impressed with this "local" company,

My employer actually use them for stuff around the workplace so I gave them a call. They were on time. They showed up when they said they were going to show up.

Made appointment for next day (it wasn't urgent) and Kevin arrived promptly near the beginning of the two-hour appointment window. I had said only that a section of drain pipe was split in the crawl space under the house and another section was sagging due to a broken support strap. After inspection Kevin determined that some other pieces of pipe were required that he didn't have with him, so we agreed on another two-hour slot the next day. About a half hour prior to the beginning of that slot the Jet office called and asked if it was OK if Kevin came over; I said it was. He arrived about ten minutes later. After bringing tools and parts into the house he disappeared into the crawl space for a while. When he emerged he reported that the broken pipe section had been replaced and that he had leveled another section and replaced the support strap that had been broken. We had hoped that the leveling might cure a slow drain problem, but it didn't so Kevin concluded that there was a blockage. He augured (snaked) the drain multiple times in order to get it cleared. I thought the price, based on an hourly rate and which included a 10% (for first two hours) senior discount was reasonable. It was much, much less than a quote that I had gotten from another company. My impression of Kevin is that he is knowledgeable, competent, and likes to solve problems.

The installation time for a new water heater was only about 1 hour. They were very fast and did a better job than the previous contractor. They were punctual and even gave me a few tips on how to make my water heater last longer. It was a simple in and out job. I couldn't have been happier with their work. Jeff was the installer and he was great! I would recommend these guys and Jeff anytime for a quick and easy water heater install.