Five Star Hardwood Flooring

They fit us into their work schedule " last-minute" for our project to install a vinyl plank floor in the kitchen of our cabin. The installer arrived on time, worked steadily, cleaned up all scraps materials and the job was completed in about 2 1/2 hours. The floor installation was excellent and the new floor looks great. Would hire this company again. They were accommodating, efficient and did an excellent job.

Five star hardwood flooring is hands down the most unprofessional contracting company I've ever worked with. From my experience, it is clear that their regard for quality is almost as low as their regard for their customers. They didn't properly prepare the subfloor, which meant that all the LVP I purchased was installed improperly and not to manufacturers standards. Because of this, the LVP throughout the house started failing within less than a year. Five Star hardwood tried to hide the issue by installing caulk between gaps in the floor and LVP - showing they knowingly were aware of the issue at the time. When I tried to contact them about the issue, communication was difficult and they tried to deflect the issue. Additionally, they could provide zero documentation of proper subfloor preparation and ignored our requests. After I paid out of pocket for multiple, independent inspections (shoutout to Flooring Specialists in Sacramento) and hired an attorney, Five Star finally initiated a claim - which started a multi-month battle with their insurance, who initially denied my claim, without providing any rationale, despite overwhelming evidence. The Nevada Dept of Insurance as well as the NV Contractors Board had to intervene, ultimately supporting our case. While this has been resolved, it was such a tremendous waste of time, energy, and money. I cannot under any circumstances recommend anyone work with this company. If they had just taken responsibility up front, this whole thing could have been resolved much more amicably.

Quote was provided in writing with what they were expected to do. One reason we decided on Five Star, was because they carried a product that we liked for the quality and color/design. When we signed the contract and provided a 75% down payment, we verbally agreed upon a installation date. 18 hours before the installation date agreed upon (not in writing) we were called and told we would have to wait until next weekend after we had gotten everything ready for the installation. Not sure what the issue was, but we had to wait another week. Not very professional.

It was good. Beautiful service. Really good, nice, and clean job. they did a fantastic job. I referred them to other people all the time.

Five Star guys are phenomenal!! They did my floors in our home and our RV upgraded wood, and they look amazing. They hauled the trash, took baseboards off and put them back on in tact so all we had to do was paint which no other company would do- and for less price than anyone else. I HIGHLY recommend them and refer all my clients and friends to them.

It was okay. They got the flooring done. I think it looks good. My only criticism was they did not finished the job on time. They provided too much flooring and I was left with a bunch of floors. They were competitive with the pricing. It took a quite few phone calls to get them to finish the job.