The Blind Man

We used The Blind Man last year to clean our blinds; friendly, professional, prompt. They did a fantastic job at VERY reasonable prices. Also knowledgeable about the product. Plus ... The Blind Man has been in Reno for many, many years. Support local business especially when the quality is superb !!!

This is a very personable husband/wife team. They arrived on time, I received a same day appointment, and I couldn't be happier with the work. I highly recommend "The Blind Man" and would use them again in a second.

He did a great job.

Delayed delivery - items did not fit right. Called many times to get them exchanged - no response at all. Would never use again!!

Everything was fine until I saw the final product. There is over 1" gap from side to side in each panel so that the fabric does not cover the entire window. Fabric is fine - a good match to existing coverings but the gaps make the expensive custom job look like I bought them off the shelf! I texted the owner to let him know that I was not satisfied with the product due to the gaps; he texted me back stating that the fabric was a match. I texted him back and reiterated that the fabric is fine but that the measure was obviously off as evidenced by the gaps. I have not heard from him since. He took a down payment AND final payment (that I left for him on the day of installation since I was at work and not at home and he cashed it before I got home and saw the results) so I guess I am out that money. Now I must save up again to have them re-done by someone else. This is a serious matter and I am wondering now if I should seek legal advice.

I could not ask for a better experience. They were professional and wonderful. The job done as promised for the price quoted. Would I use them again? YOU BET!

unknown

Excellent result. Zero problems. New blinds fit and operate perfectly. Nice people. Plan to use them for all future window blind work.

It did not go well

The blinds were broken and new blinds are expensive. I found this guy and he comes to the house, takes the blinds, fixes them and puts them up again like new, at a fraction of the cost of new blinds. It was great.

unknown

unknown

They showed up on time. Fixed the problem. Charged a reasonable rate and had a great attitude and tone. Who could ask for more? I would certainly hire them again.

I asked if he could fix the pulls that had been broken. He he told me no, he didn't do that. He charged way too much. I told him the blinds were dripping water and it was dripping down the windows. He didn't wipe them. He told me basically that's just how it goes.

After having to call twice he returned my call from somewhere that he obviously couldn't hear me. After we made the appointment he called me back later to get my address, again. Should have been my first clue as to his lack of professionalism. When he came to my house I showed him the rooms I wanted to purchase window treatments for, asked his advise/opinion and his response was "I don't know, its your house!". I asked again later for some ideas and he again brushed off my questions...rudely!! I tried to explained that we were new to Reno and wondered if maybe some treatments worked and looked better here. After we were done and he was giving me an estimate I asked a question (as he was writing) and he curtly said "let me finsh, i'm not done". Guess he can't do two things at once. To be honest, after that I wrote him off. I don't know about his products, but I don't have to take that type of sarcasm, especially in my own home!!

Last year we had him come out and replace the cord that broke in the blind. This year the other cord of the same blind broke. When he came out he said he only replace one of the cords the last time. I was very surprised so had him replace the cord. The new blind cord is too short now and doesn't work right. He came today after having to call 4 times. He said he wasn't go to put a new cord in that is just the way it was going to be. Then stated the window was not straight and that is way it didn't work right. I have lived in this house 15yrs!!! He then yelled at me and was very rude so I ask him to leave my home. He pick up his tools and left. Couldn't have care less that the blind still was not right. I Paid $100 total! Response to the Blind Man: Your partner apologized as you left, you did not. If I had the best work in town why would the new string still be too short?

The blind guy(guys) were polite, funny, and most importantly they know blinds! They removed, cleaned, restrung as needed, and rehung every blind in my house. Most of my blinds are the wide kind, around 72 inches. The one that needed restringing is even wider. I can't remember the exact amount I paid. Either $200 or $250, or a little more. But I think for the size and amount of windows I have, it was a more than fair price. My blinds were embarrassingly dirty. Now, my blinds look like new! It brightens up the whole house. I kick myself that I didn't call them sooner. Thank you Blind Guy!

Without a doubt the worst service I have ever had. Our painting contractor recommended the Blind Man to remove, clean and reinstall 4 vertical blinds. Called John (The Blind Man) to set up an appointment. Appointment scheduled and he never showed up or called. Called again and he said he had to get his calendar and would call me right back...he never called. Told painting contractor about the problems I was having and she said she would call John. The next day he called back and we set appointment up for Feb 26th at 9:00AM. Never showed up. Called at 10:00AM and left message on his answering machine to ask what his plan. About an hour later an employee of John's called and said the John had blew the appointment and wanted to know if they could come then. I told that person to forget the whole thing. I would never recommend this company to anyone. Called another company and they showed up to remove and clean the blinds.

I utilized the drop-off service - I contacted him, described the issue to confirm it was something that sounded fixable, then delivered my blinds on his front step with a note and check. Just like magic, I get a call a few days later that the work is done, and I swing by to pick up the blinds. I finally met him in person last time - he's in and out so not always present. The first time it felt a little odd to just leave them, but the location is secure and he came highly recommended to me. I haven't been disappointed. Beats buying new blinds - especially when you've purchased quality in the first place it seems the fix is minor and relatively inexpensive. Makes me feel fiscally smart AND eco-conscious.

The guy was very good! It was very, very dirty and very, very dusty, but the man got them cleaned.

Excellent. Professional and thorough.

I had two cellular blinds that I was sure I was going to have to throw in the trash. The pull strings on both were broken, and the locking mechanism on one (the long $300 one) was broken by the renters. Roy set an appointment with me, showed up on time, took the blinds with him, and did the repairs. He replaced the broken parts, put a new/used headrailon one, restrung them, and delivered them ahead of the estimated delivery date. In addition, he was able to locate some mounting brackets for other blinds I had. I would not hesitate to call him again.

The strings on my blinds had been bitten off by my cat. He came out and restrung the blinds and installed new hangers to wrap the string around so that the cat could not get to them. I have had to get the strings restrung many times costing a lot. Since the The Blind Man was here and his idea of installing the hangers, I have not had to called him to come out and fix them again.

Fabulous. This is the second time I have used this company to clean my blinds. After my first experience, I did not want to have anyone else in my home to clean my blinds but The Blind Man. Jason is professional and effecient.

It was surprisingly well. We saved a ton of money and everything is as good as new.