Professional Window Cleaning. Safe, secure one man operation. No low paid employees in your house. If you don't like the job you don't pay. Seven day rain guarantee.
Business highlights
22 years of trusted experience
Emergency Services Offered
Services we offer
Residential specialist in all homes. Cleaning inside/out, windows, frames, sills and screens.
Provider appeared to be in a hurry. Washed windows inside first and removed all screens at which time I warned him not to mix-up where screens belonged because each and every window is a custom size. He became even more in a hurry when returning the screens to their appropriate windows as I heard him slam the screens into window frames. In addition, he did not check his work and left streaked windows on the outside. After he left I attempted to remove a screen to re-apply bird decals and absolutely couldn't. I then called the window washer to return and remove the screen for me and I informed him he indeed had mixed the order of screens to appropriate windows. He returned 15 minutes later than previously stated and brought a screw driver as a prying device with him. He proceeded to rapidly pry the screen from the wood window frame marring the wood in multiple places and ultimately bending not only that screen but the correct screen for that window. He said he could easily fix the bent screens after he first blamed the previous window washer for bending the screen frames. I informed him I was the previous window washer and that I had never had a bent screen previous to his bending them. He has never apologized for placing the screens roughly into the incorrect window frames, nor for bending the frames or for damaging the interior wood of that particular window frame. He has since returned both damaged frames having corrected their bends I believe with new but inferior parts. Only one of the two frames fits into its appropriate window. Frankly I do not want him in my house again so I will go elsewhere to appropriately get the screen frame fitted properly. I am I feel appropriately angry with this tradesperson and his shoddy work.
Description of Work: washed both sides of windows, screens and window wells
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$190
Response from Sunrise Window Cleaning
Whenever someone has an issue with one of my jobs and they tell about it, I go right over and fix the problem. I have driven all the way across Reno, a one hour trip to put one screen in. She gave me a $20 tip and when I left everything was fine. This women never called me and told me she had a problem.If she did I would have gone over and fixed whatever problem she had. I do not recall bending her screens and I would know if I did. She told me that the last window cleaning company tracked mud though her house. I always wear shoe covers and a company that doesn't, is not going to be honest about bending screen frames.Perhaps the other company bent the screens.I did repair two screens for her even though I did not bend them. I made an extra trip to her house to deliver them. This cost me over two hours of my time as I went to Home Depot, bought new frame parts, put them together and drove back across Reno to her house. I am never late for my window cleaning jobs. Yet she complained I was 15 minutes late bringing back the screens. When I did bring them back she still never said anything about problems with the job. This is my first complaint in 8 years. I have a policy that if you are not satisfied, you don’t pay, so I am returning half of the cost of the job. As is one can see, I always strive to go above and beyond to make my customers happy. I have integrity and I take pride in doing the job right.
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Service Categories
Window Cleaning
FAQ
Sunrise Window Cleaning is currently rated 1 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 6:00 AM - 8:00 PM
Tuesday: 6:00 AM - 8:00 PM
Wednesday: 6:00 AM - 8:00 PM
Thursday: 6:00 AM - 8:00 PM
Friday: 6:00 AM - 8:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunrise Window Cleaning accepts the following forms of payment: Check,MasterCard,PayPal,Visa