River City Plumbing

They didn’t pull permits for our commercial alteration they performed (major plumbing, concrete dug up, etc…) when we initially told them during their bid that all that matters is getting permitted through the health department for our food facility. They assured us that would be no problem and they were the guys for our project! They gave us a quote, we paid half for deposit and they started tearing up our concrete. 2nd day on the job, they come and try to tell us we owe them $3800 more or else they’re going to pull their guys off our job. That was just the first issue. We pushed back and their workers actually threatened to quit working for them and come back on their own time to help us. They dropped it and said they’d finish the job for the initial price promised. Project took 1.5 weeks longer than told (was told the job would take 2-3 days and it took 2 weeks). Once it was done, they left a bunch of cleanup we took care of even though cleanup and repainting was included in the price and bid we received (contract). Okay, just glad to be done with it. Fast forward… 2 weeks after their job was completed… found out they never pulled ANY permits whatsoever for our job. We now have a $6k plumbing job we cannot even use. They are also not licensed to do half the stuff they did in our commercial unit. They have now ghosted us and have not responded to any of our messages since August 15th 2022. We’ve called the main office multiple times and left messages with Patty. Douglas has been avoiding our calls (this is the man who was said to be working on the permit). He finally drew up some “plans” that were like a child drew them (definitely not acceptable for the permitting desk with the City of Sparks). Josh hasn’t been any help either. This business has now cost us thousands and thousands in just down time with our business. We’ve had to hire a general contractor to get this job permitted and finished correctly, which has cost us thousands more. Also found out today during our health inspection that they installed our floor drain and water heater incorrectly. They have also never reached out to solve any of these issues.

Josh came to our house and made an estimate of the cost of the work. We paid $700 plus as a deposit with the understanding that we would be contacted by the 'scheduler' that afternoon or the next day. Yesterday I called to see why we hadn't heard from the 'scheduler.' I was told we would hear from that dept. 'soon.' This morning I called again, this time asking to speak to the 'scheduler.' I was transferred to Douglas (scheduler) and I explained that we needed the work done because we had no water. Douglas patronizingly asked why, if it was just a shower valve, that we had no water. I replied that the shower was spurting water and that our house 'shut-off' valve controlled the whole house. He said, "that's usually how plumbing works, buddy.' I told him (after picking up on his sarcasm) that we needed it done or scheduled before the weekend or I would cancel the order. During the ensuing exchange, which Douglas told me that the call was recorded and did I want to hear it played back. There was more exchanges during which I repeatedly asked if we could start over. He kept escalating, calling me "jerk, ******* and unprofessional' repeatedly. He claimed to have canceled and refunded our deposit after I asked to speak to his supervisor several times. It felt like I was back in high school and told him so at one time. Overall, dealing with these people was not a good experience. I would not trust them to do the work at this time because I can only imagine how they would handle any problems that may have arisen.

Someone installed a 'T' into the water main, before the main shut off at the house. It starts to leak, a lot. I got a couple estimates. River City was slightly more expensive. But I really liked the way they presented themselves, so I went with them. They came out and did some prep work on a Thursday. And could not come out to really start the job until the following Tuesday. They had a broken cable that they needed to do my work. I was disappointed that they were down because they did not have an extra one. In Tuesday, bright and early, they were there. Trenching and digging they began the process. The replaced the line from the meter to the house with a poly material. Everything went great. Workers were friendly, and listened to any suggestion that I had. I would not hesitate to recommend them.

completed by now

Phil and Nick came in with a mask on and was very nice and quick. Thank you both for the great service. Also, I got an appointment quickly didn't have to wait weeks out.

Excellent! A search on networx.com referred me to the company and, very shortly following a call to them, Mike Bass came to our house and offered advise on how to proceed with our project. The intent was to replace a broken main water line without having to dig a trench across our yard. Following my acceptance of Mike's "trenchless" proposal, his crew arrived and very professionally and efficiently completed the job. And some challenges arose during the process, such as having to bring in a larger back hoe in order to provide enough pulling power. When the first machine failed at this, the crew could have "thrown their hands up", and advised that they would have to dig the trench after all. And, actually, even a third back hoe had to be used, due to a mechanical failure of the second one. This crew persevered, in spite of such obstacles. I was very impressed, to say the least. Thanks so much, River City Plumbing!!

Did not use the company

It was good. It didn't take very long, economical, and timely.

Fantastic. They were professional, quick, and they had a reasonable price.

It was excellent. They were polite, clean and tidy.

Rich was on time and reasonably priced. He had one apprentice with him. He diagnosed the problem and cleared it.

They are ALL very UNPROFESSIONAL .....felt like I got SCAMED wouldn't recommend them to ANYBODY EVER !!!

Plumber came within 2hr and removed old water heater quickly and efficiently.

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From the initial placement of the service call, I received excellent service. Dan from River City Plumbing called to confirm, explain any exceptions to the deal I purchased. The plumber called 15 minutes before he arrived. He was courteous and professional, made the repairs, pointed out some areas to keep an eye on and cleaned up after his work. Very impressive and would definitely recommend and will certainly use again!

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He was knowledgable, punctual and helpful. I now have a game plan for fixing the problem myself thanks to him. He did not charge me for his time when asked. I will be referring River City Plumbing to my real estate clients and our property management company.

The plumbers showed up on time to replace the water heater and hot water re-circulator. They were very professional and cleaned and straightened out everything when they were done. The job they did looked great. After they left I realized there was a minor misunderstanding concerning the placement of the re-circulator. I called the shop and explained the issue. The next morning the same plumbers showed up on time and changed the configuration to meet my request. The final job they did is exactly as I requested and at no charge. I will definitely use this company again and recommend them to anyone who looking for quality plumbing work.

Provider's listing says Lyon County is in their service area, but when trying to book them, they want to charge travel fees to come here, so obviously not in their service area.

They were excellent. They were on time, do quality work and they are great people to deal with.

Both jobs went great. RCP came in on time, did the job quickly, and the price was right.

Ken arrived about an hour late. He said he tried to call, but I had no voice-mail. Once he arrived, however, he got right to work. He cut out the ruptured bib in the crawl space, replaced it with a new one of superior quality and completed the work very quickly. I had really only expected an estimate and was very pleasantly surprised that he was able to perform the work immediately.

My main line clogged repeatedly after moving into my house in an older neighborhood. River City Plumbing used a camera to determine what the problem was and determined that it was caused by tree roots working themselves into the joint of the old Orangeburg pipe and that the pipe was collapsed about halfway between the house and the street. That was as expected because the line had been clogging on and off for about a year while I tried to baby it along during a house remodel. Kurt went over the whole process with me and showed me the whole thing as he was scoping the line. I could see the roots and the collapsed pipe in vivid living color. We determined that we needed to remove the old line and install a new one. River City immediately got an excavator here to complete the estimate for the dig and then promptly scheduled everything. On the day of, they arrived early, and were finished by one thirty with the whole thing. The inspector came during this time and signed off and everything and they were finished and I had a new working sewer. I didn't even have to be without my water or bathroom for a whole day let alone the couple days I was expecting. Kurt and Ken were very professional throughout, as they always are. I have been using River City for well over a year now, and they never disappoint me.

I regularly use River City Plumbing. I've always been happy with their service. Ken even moved the new toilet from my car to my house and broke up the old toilet and placed it in my garbage bin for me. While he was fixing the leaking faucet, he found that the washer had been placed in the wrong place, so he went ahead and checked all faucets for me as they were all installed by the same person. He works quickly and efficiently and is always very kind and pleasant. In the past I have used River City to unclog my mainline, install a new refrigerator water line, and attend to other plumbing issues.I will probably use them in the event that my sewer line needs to be replaced. I like them so much better than the impersonal service from other larger plumbing operations.