JV Lawn & Landscape

First off Jerry was rude and crass started off knocking on my door and immediately stating that my husband said there were only 12 weeds in our front yard and there were immediately more than 12 weeds in my front and that they will not "pull" them unless we wanted to pay more. Jerry then stated that he will get the backyard done and cleaned up and take the bags away. He than worked for an hour and twenty minutes. He knocked on my door and he showed me what they did... They did not pull my weeds he just chopped them down to about an inch high and said that I needed to get weed control spray. I asked him why they didn't pull my weeds he said "It would have been a thousand five hundred dollars for that and two more days." I was astonished that all they did was use a weed whacker and cleaned up... We could have done that ourselves. They left their bags on my sidewalk until I told him to pick it up. Jerry told me that he pulled "20" weeds out my front yard like it was a favor for me... I will NEVER EVER hire this company ever again. They do not state that all they do is whack the weeds down clean and then just tell their costumers to use weed control spray. We were misinformed. They do not communicate clearly and we are so upset that we paid $250 for 3 people to just use a weed whacker that we already had in our garage and could have done by ourselves. When we hired them we expected complete weed removal.

The estimate/bid process went very smoothly. The landscaper met with us a couple times and was always prompt and friendly. He seemed to have some creative ideas for landscaping our backyard, which we were really impressed with. Additionally, the pricing seemed very reasonable. They started the landscaping when they said they would. There were between 3-5 workers in our yard most of the day for over a week. We were impressed with how much work they were getting done. Then, nobody showed up.... for more than a couple weeks. Our yard was untouched. We called the landscaper at least twice and were told that a "high priority" job out of town was being worked on, and when they were done they would finish our yard. Great... They did come back and finish the job. Visually the yard looked great that whole summer. They filled up our fertilizer tank, that they installed, on a regular basis, but charged quite a bit. Evenutally we cancelled the service, feeling the charge was excessive. But, they kept charging us. After we had already cancelled, they charged us again. We called and spoke to the receptionist lady and she assured us that she had told them we had cancelled. They again charged us another month. We called again, this time asking for a letter confirming they understood we had cancelled service. This time we got the confirmation, and they stopped charging us. Once winter hit, we tried to "winterize" our irrigation system and found that there were five shut off valves NOT LABELED. Additionally, after that winter, drainage through our yard was horrible. We had flooding up to two inches in our grass. At the valve box, there was about two inches of standing water as well. Of the 8 trees they planted, two of the pine trees died. We asked them to replace the trees, because it had not even been a year. The landscaper that was so friendly before, informed us that the trees died due to "beetles" and that was not thier fault and they would not replace them. Disheartened, we had to dig the trees up ourselves. We found that the trees both had burlap sacks over the root balls still, in addition to being planted in re-used top soil. No wonder they both died. Two other trees they planted died. Three of the other trees they planted have struggled to stay alive, and have years later BARELY grown at all. We have had irrigation system problem after problem. We had to replace the sod in one area, and found the drain was duct taped in a way that had been causing all the flooding. Duct tape! In another area we had to replace the sod, we found a flattened plastic bottle that they had just rolled the sod over apparently. Their pricing seemed great... but years later we know we didn't really get a deal.