Geek Squad - Best Buy

Description of Work: .

Description of Work: Best Buys

Description of Work: We paid Best Buy $99.99 to have an in-house inspection which occurred on Oct 3, 2015. This was to see if we could convert the cable lines from the Direct TV HD dish that we're going to remove and replace with an outdoor antenna (which we would install ourselves) to install TiVo in two rooms. Kenny said it could be done and he would communicate all that he learned and discussed with us to the Geek Squad persons who would do the job. After buying a TiVo DVR, a TiVo Mini Box and an antenna from Best Buy, we then paid an additional $149.99 to have the TiVo installation done. On October 19, two Geek Squad people arrived and stated that they had not communicated with Kenny and did not know that they needed two additional items to use in installing the TiVo. One item they had in their truck, but the other item, Net Gear boxes to connect to the Internet, my husband had to go to Best Buy and purchase. They connected the already installed cable from the outside antenna to the TiVo DVR. They also installed the Min-TiVo box with the Net Gear boxes in another room. A few days later, when we started to use the Mini TiVo, the sound went in and out and the picture kept jumping. We called the Net Gear company and found out that you cannot not use extension cords or circuit breakers on a Net Gear box to connect to the internet. Our Mini TiVo box, as well as the router in another room, had been both connected to wall plugs with long extension cords