East Fork Roofing

It went well

Odd to give a roofer such high marks, but as a business, a service provider, and knowledge of the product, East Fork Roofing is solid. I've known I needed to replace the roof on a rental. I live out of the area, have a property manager and I ask a lot of questions. We got 3 bids as is typical. We look for the best value, not the cheapest, because we want our tenants happy and the work to be done right, once. A couple of things that really worked for me: 1) EFR does a 2 step bid. The 1st is via satellite image and the 2nd, if accepted, is done on site. I talked to Mike D extensively about this and it really makes sense to keep their costs in line and service high. I even had my contractor preview the eaves etc. before having their on-site inspection done and the findings were identical. 2) They over communicate and are systematic (Jacky rocks!). I liked this because at each step of the way they had a plan, they shared the plan, and they worked the plan. Any changes to the plan were discussed and agreed to. (I am not used to this level of service with most contractors. Yet, it is the way it's supposed to be and I like it.) 3) They know their product and helped redirect me to the optimal product for our property. We discussed light tile roofs, architectural tiles, a metal roof, a roof fan, new base plywood sheathing etc. I even asked if they installed the overlaps and troughs according to the manufacture's standards (that I saw on youtube). Because we got 3 proposals and we searched the web, it was easy to verify their info. They were spot on accurate on all fronts. My questions (over multiple calls) were welcomed, and they were honest about what roof work they do well and best and what kind of roof work they would want to pass on. I liked their candor. 4) They photograph the work in progress. I wanted to be on site. After day 1's summary, there was no need. I could see the demo, the plywood work, the sheathing, the shingles install. In addition, this roof had a really tricky over hang limiting access. And yes, they figured out how to do it. It looks great and better yet.... it works with no issue. (read item 3). (my friend in Reno checked their work. After day 2, there was no longer a need for my friend to drop by and check things out.) 5) After all this I was concerned about the price..... good news, they are clear about pricing...... before starting work! Having worked with a lot of change orders and contractor surprises, these guys were straight. (read item 2). And No surprises. They knew what I needed for the roof and priced it accordingly - with confidence. Roofing is a tricky business. I know there are other good roofers in Reno. I've interviewed them. But for the other 2 roofs I have to do over the next year, I am going with Mike and team. They they run a solid & predictable business process, the roof looks great and more importantly, I don't expect to have to do anything with the roof again for 40 years. Nice Job East Fork Roofing.

Great. Their communication was wonderful and their automated system very expedient for placing the order. The work was done on time, and looks great.

Very responsive and honest. I called to see if I needed a new roof. They came and inspected the roof and told me I did not need a new one. I only needed to have some shingles sealed.

Sent crew on time. Due to early rain and snow problems the crew had to deal with weather and the job took a few days longer. The company made every effort to get the job finished asap due to the weather delays and you can't ask for more than that. The job was completed by the middle of the next week and passed all inspections on the high end of the scale. Mike Davis was my contact and he went over and above to keep me informed every step of the way and it really showed that the company is extremely concerned about their customer care.

Mike Davis was beyond knowledgeable about what needed to be done. My husband was very meticulous about what kind of roof he wanted on our new/old 1876 house. Mike didn't hesitate on all the requests. He came out way ahead of the others on knowledge, communication and timeline. He wasn't the cheapest but he was the most efficient. Mike's proposal was pretty darn impressive too. There was a lot of discussion, Mike would look over information and come out again and again to double check measurements, contact us if something didn't seem right from his notes, always involved. Once the work was started, he would stop by making sure things were done right. There were some issues not seen til the old roof was off - he handled them. Very professional.

Mike's crew came out with a 48 hour notice, on time and did great work. Their professionalism was much appreciated. I will refer them to everyone I know.