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Catseye Pest Control

Pest Control, Animal Removal

About us

Catseye Pest Control is one of the most recognizable brands on the East Coast. John and Monica Gagne have remained the steadfast visionaries of our family owned company since it’s inception in 1987. Catseye has been recognized as a top 100 company in the Pest Control industry consistently since 2008. In 2013, Catseye was named to the Inc. 5000 list of fastest growing private companies. As a result of reducing the health and environmental risks of pesticide usage, the EPA named Catseye to its Pesticide Environmental Stewardship Program. We are always seeking the next opportunity to improve on our business. We like to lead by example; whether it be by creating striking 3D graphics for advertising, revolutionizing the way pest control companies are viewed, or simply doing what we love most, giving back to our communities. If you have a small problem or large one, if you simply want to prevent a pest problem altogether - let us take care of it, so you can focus on the things that are important to you. At Catseye, our passion for exemplary customer service drives who we are and what we do. Everyday.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Pest Control, Organic Pest Control, Termite Control, Carpenter Ant Eradication, Bed Bug Elimination, Mice and Rodent Control, Honey Been Removal and Relocation, Animal Control and Removal, Home Repairs & Exclusion, Attic Abatement Cleanout, and Restoration, Basement and Crawlspace Cleanout and Restoration, Air Duct Cleaning.

Services we don't offer

NA

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.540 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
15%
3
8%
2
3%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
3.8
professionalism
4.5
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 40 reviews

William H.
07/2016
5.0
pest control
  + -1 more
Talked with Anita they could not do the job but gave me someone else who could. After contacting several pest control companys and not getting a response was great Anita reached out to me and answered all my questions. The company she gave me was also great they did the work the next day and the person sent out was great Thanks Anita. If you need someone to do pest control at your residence give catseye a call.
Description of Work: Had 2 mounds of red ants

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Catseye Pest Control
Dear [Member Name Removed], Thank you for taking the time to share your thoughts on our service. Of course if at any time you ever need us or have questions, don't hesitate to call. Thank you for choosing Catseye!

Marilyn E.
06/2016
5.0
pest control, animal removal
  + 0 more
unknown
Description of Work: They were to trap 2 skunks from under my house. The $999.00 was only for two weeks. At the end of two weeks, they had not gotten the skunks and wanted another $999.00. I reminded them that I was living on social security and couldn't afford any more. Then they wanted to rebuild my deck. Since I had had a beautiful deck build just six years before, I said NO! The workers came to me and suggested that they move the traps to where I could see them but that I couldn't be sprayed, They would call me every morning and I would check the trap for them. It took six weeks to get the skunks, but thank goodness I didn't have to pay the $999.00 every two weeks. The workers were great but I sure don't think much of the company.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$999

Response from Catseye Pest Control
Dear [Member Name Removed], Thank you for the great rating! If you ever need anything, please don't hesitate to call. Thank you for choosing Catseye Pest Control.

Mary M.
06/2016
5.0
pest control
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Mark S.
04/2016
4.0
pest control
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$6,000

Mary M.
03/2014
5.0
pest control
  + -1 more
It went great! They had to pull everything out including insulation. The smell was toxic so they had to spray both inside and out to get rid of the odor and sanitize before putting it all back together. They installed new insulation and even put in new siding. They bagged up and took away everything that they had had to pull out from under the house and left my property looking great. I got a call each evening from the office telling when they would return the next day and they were always on time, on task and extremely courteous.
Description of Work: Cleaned out everything under my mobile home dead and mummified animals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Connie H.
02/2014
2.0
pest control
  + -1 more
did not know how to handle a raccoon even after they finally ( 3 trips and 3 charges) trapped her.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0


david W.
01/2014
3.0
pest control
  + -1 more
We want Angie's List members to know that this contractor is more concerned about getting annual contracts signed than providing the needed service. In this economy, many people need a particular service provided at an affordable price. Also, be forewarned not to sign anything. We thought the contract was an estimate for services and signed it. When we realized it was a contract and not an estimate, fortunately, we called to cancel it within the allotted 3 business day window. Our advice to this contractor is to give people options for one time service versus requiring a signature on a contract, and be very up front and frank about the fact that the signature requested is for a CONTRACT and make sure people understand that there is a 3 business day window for cancellations.
Description of Work: We did not have the service done because the price for service *required* signing an annual contract before any work would be done. The response to our call was quick and professional. No problem there. The inspector came and said we had no "active infestation" of termites. However, this contractor didn't offer any one time services, only an annual contract: $495 up front and $78 per month which equates to $1431/yr. We called a 2nd contractor who confirmed, and visually showed us that yes, termites had been active while no live activity could be seen. The 2nd contractor offered to treat all the affected areas for $150 and guaranteed the work.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$1,431

Response from Catseye Pest Control
Dear Mr. [member name removed], We are very sorry to hear you were not fully satisfied with our inspection of your home. We completely understand a need for one-time treatments at less of a cost. Pests are unpredictable. Situations and variables are always changing, so we feel that the only true way to keep you pest-free is through a maintenance program like our Platinum Program. With any of our one-time treatments, which we do offer in certain situations, we are unable to guarantee that activity won’t return after a treatment. We apologize if our Platinum Program option was not explained properly at the time of inspection. We do not require a monthly program to do service, but we do require a contractual agreement to begin any of our work to ensure each customer is serviced correctly as each situation is different. Our Platinum Program and all other services, payments and cancellation policies are all explained in each contract. We apologize if those specifics weren’t explained to you at the time of your inspection. Catseye stresses 100% customer satisfaction and because you are unhappy, we did not follow through with that guarantee. We’d like to have one of our service coordinators reach out to you to ensure your needs are being met. Someone will be reaching out to you shortly.

Amanda C.
11/2013
5.0
pest control
  + -1 more
They sprayed the outside of my house for pests. Sprayed the inside garage and checked for mice.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Darrel T.
10/2013
4.0
pest control
  + -1 more
We had to call him back because we still had an ant problem inside the house. They did come back and spray again. so far no more ants.
Description of Work: Sprayed yard, foundation, under house, and inside for pests.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Connie W.
10/2013
5.0
pest control
  + -1 more
The service providers are polite and professional. I pay $72 a month. That seems a bit high to me but I haven't researched the price of other service providers and this is the best pest control provider I have used over the years. I live in the forest and often have carpenter ant issues. They always fix the problem and are willing to come whenever I need them between regularly scheduled visits.
Description of Work: Checked mouse bait feeders in garage and crawlspace. Sprayed exterior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

Lori H.
08/2013
5.0
pest control
  + -1 more
They did an excellent job of cleaning them out. We placed finer screens on the vents after they were able to get rid of the wasps, and we never had another problem again.
Description of Work: We had a major infestation of wasps in the attic of our rental property in Wellington, NV.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

SUSAN K.
08/2013
5.0
pest control
  + -1 more
Everything went well, and the company responded quickly to my call. They had really good customer service, the staff was very nice, and the treatment took care of the wasp problem. What's more is that they did such excellent repair work that you can't even tell there was a hole in the ceiling. The only issue was that the price seemed a bit high.
Description of Work: They took care of a wasp nest in the attic above my dining room.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,475

John W.
08/2013
5.0
pest control
  + -1 more
It was a good experience. They were helpul, easy to deal with, and did good work. The treatment took care of the issue also.
Description of Work: They provided a routine pest treatment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brad P.
08/2013
5.0
pest control
  + -1 more
The company is very responsive and always sends the same technician to the house which we appreciate. Furthermore, the technician is always nice and professional, and we haven't had any pest issues.
Description of Work: They treat my house for pests on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84

Mike G.
08/2013
5.0
pest control
  + -1 more
I hired the company based on its reputation and recommendations from friends, and everything is going well. They respond quickly to any issues, I feel as though the prices are fair, and their treatments have been effective thus far.
Description of Work: They provided an insect treatment as part of a service contract.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lois C.
08/2013
5.0
pest control
  + -1 more
They did a good job, but we felt their prices had gotten too high. Specifically, their prices had doubled in the two years between us stopping and restarting the service.
Description of Work: They treated our house for spiders and ants.
Rating CategoryRating out of 5
Yes, I recommend this pro

Elena V.
08/2013
5.0
pest control
  + -1 more
Everything went well. The technicians are friendly, on time, and extremely helpful. The treatments have been very effective as well.
Description of Work: They performed a routine treatment for pests and checked my rodent traps.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Shirley B.
08/2013
4.0
pest control
  + -1 more
I found the technicians to be very helpful, diligent, and thorough, but I had issues with the company's management. Specifically, we received conflicting information from the person at the house and the people at the company. I also felt that the price for the service was a bit high.
Description of Work: I hired them to remove rodents from a vacation house in the mountains and to perform ongoing treatments to prevent the rodents from returning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Philip D.
08/2013
5.0
pest control
  + -1 more
We've been using the company for about two years, and we are extremely satisfied with its services. They are always on time and reliable, they do thorough work, and it's a pleasure dealing with the technicians. Furthermore, their treatments aren't harmful to our pets, and the technicians are always respectful of the house when they work.
Description of Work: They took care of a serious mouse infestation a couple of years ago, and now they do routine treatments to ensure that the mice don't return.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Valerie W.
08/2013
4.0
pest control
  + -1 more
Everything went well. They have been reliable, they do thorough work, and the treatments have been effective.
Description of Work: They provided a regular pest control treatment for the interior and the exterior of the house.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Lynda H.
08/2013
5.0
pest control
  + -1 more
We’ve been using their services for at least 3 years. We are very happy with the service.
Description of Work: They have treated for a mice infestation in the past and now they treat preventively in the basement and the exterior perimeter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Mary M.
08/2013
5.0
pest control
  + -1 more
They did a fantastic job. It was expensive but worth it. They were friendly and on-time and completed the work in a week because they were waiting on the skirting to come in. I would use them again.
Description of Work: There was a toxic smell underneath my mobile home and they took everything out from under there and found two dead animals. They detoxified the area and put new insulation and new skirting. They put bags around the house that soaked up the smell and sprayed the heater vents. They called the night before to confirm the appointment. They also took care of the trash removal.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Marilyn E.
08/2013
5.0
pest control
  + -1 more
It was expensive but they did a god job. They went above and beyond with the removal because they kept coming back for a month to check the traps.
Description of Work: They removed skunks from under my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Debra M.
08/2013
4.0
pest control
  + -1 more
They’re very professional and so far the ants have disappeared.
Description of Work: They treated the interior and exterior of my home for ants.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

John L.
08/2013
1.0
pest control
  + -1 more
They couldn’t effectively treat my backyard for molettes and instead gave me four regular mousetraps. Catseye subcontracts to an exterminator and I can’t take the poison in my yard because I have coy. I have since purchased two ultrasonic solar-powered vibrators which have chased them away and solved the issue.
Description of Work: It was a ripoff and I don’t even feel like they did the work. They made me sign a contract before I even knew what they were going to do.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$350
    • 1(current)
    • 2

Contact information

9410 Prototype Dr Ste 18, Reno, NV 89521

https://www.catseyepest.com/locations/nv/reno

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pest Control,
Animal Removal

FAQ

Catseye Pest Control is currently rated 4.5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Catseye Pest Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Catseye Pest Control offers free project estimates.
Yes, Catseye Pest Control offers eco-friendly accreditations.
No, Catseye Pest Control does not offer a senior discount.
Yes, Catseye Pest Control offers emergency services.
Yes, Catseye Pest Control offers warranties.
Catseye Pest Control offers the following services: Residential & Commercial Pest Control, Organic Pest Control, Termite Control, Carpenter Ant Eradication, Bed Bug Elimination, Mice and Rodent Control, Honey Been Removal and Relocation, Animal Control and Removal, Home Repairs & Exclusion, Attic Abatement Cleanout, and Restoration, Basement and Crawlspace Cleanout and Restoration, Air Duct Cleaning.
NA

Contact information

9410 Prototype Dr Ste 18, Reno, NV 89521

https://www.catseyepest.com/locations/nv/reno

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM