ASHLEY FURNITURE HOMESTORES

Ashley is a company full of tied hands. We bought a dinning hutch and couch from the company. Everything went well until the furniture was delivered. When the hutch was placed in our dining room immediately we found problems. The doors were extremely difficult to close, the hardware and doors weren't properly aligned, and there was a permanent coating on the glass. Paint thinner removed a little of what appeared to be stain but much of it could not be removed. Then upon inspect of the couch it turns out that the mover scratched the cough upon moving it into the couch. After realization of the problems we contacted the store. At which point they informed us we would have to wait a month for a service technician to come and look over the furniture. After talking to the store manager they agreed to replace the furniture; which would arrive in 7-10 days. However, during that time period the couch cushions had already gone incredibly soft. Upon contacting the company they said we their hands were tied and we had to wait for the corporate office to contact us. At the current time they still have not contacted us. Do not buy from Ashley. They are unwilling to help customers, and have substandard quality furniture. It took our previous couch almost 8 years to go as soft as the Ashely couch did in one week.