Superstar Movers

WE EXPERIENCED OVER $3000 WORTH OF DAMAGE OR MISSING COMPUTERS/DVR'S ETC IN A SINGLE MOVE !! WHEN WE CONTACTED JASON JORDAN ABOUT THE ARBITRATION HE IS FEDERALLY REQUIRED TO HAVE, HE SIMPLY REFUSED OUR PHONE CALLS, EMAILS, TEXTS, AND CERTIFIED LETTERS. WE HAVE HAD NO FURTHER CONTACT FROM JASON JORDAN, OR ANY REPRESENTATIVE OF SUPERSTAR MOVERS. THIS LEAVES A FORMER CUSTOMER NO ALTERNATIVE BUT TO ACCEPT THE LOSS, OR SUE THE COMPANY. NO ONE SHOULD BE LEFT WITH THESE AS ALTERNATIVES, FOR SIMPLY MOVING. I HAVE LOTS AND LOTS OF PHOTOGRAPHS, BUT ANGIE'S LIST DOESN'T ALLOW THEM TO DATE.

ABSOLUTE WORST SERVICE!!! Honest and Reliable- NO WAY!! Don?t let them fool you. I booked company months in advance and asked very specific questions regarding move and billing, kept a very accurate inventory and updated them of any changes immediately. On day of move- movers did not comply with what was told to us by our 'relocation manager'. We were told several times before the move date that if it appeared our estimate would change on move date we would be informed before move was complete so we could make adjustments or be informed of increase before finalizing. The mover did the exact opposite told my husband he would "make it work" and said they worked on tips. That being said the quote we received more than doubled from 1600 to 3300 after all of our items were loaded on their moving truck not allowing us to remove any items. They insisted on cash payment as well and copies of paperwork and inventory left with us are illegible. When I spoke to manager to try and have him help me understand the increase and I caught him in lie after lie and he refused to assist or pass along the contact information or name of his supervisor/owner. When I asked if I could stop service and return my items he told me this was not possible as my items were in storage for transit in essence holding my items hostage and not willing to assist in anyway. I simply told him after the horrible treatment and service I wanted to prevent further issues by no longer utilizing their services as I cannot trust that additional fees will not be added at time of delivery. Long Carry Fee- $50 for every 50ft they have to push your things. They knew we lived in townhomes and parking lot was off to the side but this fee was not mentioned to us until the end when they were tallying a bill we don?t have a proper copy off 2 days later. TV Crates- it?s a cardboard box they tape around televisions $25 each. They originally told us this was optional and we could supply bubble wrap and it would suffice but the driver refused and said it was mandatory. Another $150. I would like them to honor their prices and 'honest and reliable' advertisement. I am very disappointed in their management and deceptive business practices. They take advantage of families at their most vulnerable. We are simply attempting to return to our state of record after serving our time in military. They were very nice and helpful before the actual move date but turns out it was all just sweet nothings. They are SHARKS and I am so glad we photographed our items as we packed because I wouldn?t put it past the employees to damage our items or misplace boxes. It?s horrible that a company would allow their employees to treat or mislead people like this. They are no longer responding to my emails so I honestly have no idea what?s going on or where my things are yet another sign of their unprofessionalism. I understand that somethings are out of employees control or that often people have tough days so I make an extra effort to not blame and try and understand the other side they on the other hand did not even half way instead basically told me my husband was lying and wanted to argue with me. I won?t waste my time arguing with anyone nor will allow anyone that I am paying to provide a service mistreat me by being rude and argumentative. I am very disappointed as we chose them even though they were a little more expensive than other companies in order to support a small company and we found them trustworthy. Boy, are we suckers now we will go out of our way to seek legal recourse as I won?t allow them to take advantage of myself or the next client. Let everyone know- DO NOT USE SUPERSTAR MOVERS! I hope the owner gives us the common courtesy to follow up with us. Don?t hold your breath for an update unless it?s to see the pics of my items before and after.