Desert Valley Contracting

I am beyond frustrated with this company. 4 years ago they “helped” us with a full home remodel and it’s been a nightmare ever since. We had multiple leaks during the remodel (two leaks were so bad, we reached out to our cabinet company to get new cabinets), we’ve had a leak in the laundry room ceiling from the second story bathroom, and a leak in our living room from the master shower. Desert Valley took ZERO responsibility for the leaks - even the ones that happened when they were actively remodeling the house and ruining our brand new cabinets!! I’ve spent thousands of dollars in remediation and drywall repairs to fix all of their leaks - I know they also fix leaks. Do they create leaks just so they can “fix” them later?! If that wasn’t bad, to add insult to injury I noticed there were multiple line items on my bill that were duplicates from a previous bill. When I brought this to the attention of Ashley, their office manager, I was told to “pay it anyway because we gave you a lot of work for free.” I told her that that’s not how this works - I’m not going to pay for them to install six toilets in a house that only has three! Who would agree to that?! When I told her she need to revise the bill, she told me that I would pay the bill as is was or she’d put a lien on my house. I wouldn’t recommend Desert Valley Contracting to my worst enemy - no one deserves this. Especially not when you’re spending such a crazy amount of money to get your dream home. Spending tens of thousands of dollars on costly repairs for shoddy work, being double billed, and then threatened when you point out it’s inaccurate, I simply cannot believe this company is still in business. To everyone who had their homes renovated by Desert Valley Contracting in the last two years, I wish you luck. Your problems are just beginning.

Servpro did NOT ask the owner to establish scope of services prior to arriving on site...or request the offered photos of the damage. Servpro did NOT provide the promised estimate or list of their services. Servpro did not advise us that they could not provide a professional to remove the leaking water-heater. Servpro left us with out hot water for 5 days! Servpro sent an unitemized statement for $608.+ - The plumber charged $485.00 to remove & reinstall the water heater (time & materials) - The drywall contractor charged $300.00 for labor & materials Servpro had to be asked for an itemized bill. The Servpro rep, Tina Ross, did NOT respond to emails or calls. Servpro has made no effort to resolve the dispute, even after the BBB tried to resolve the matter Servpro provided no contract documents, no incremental billings or electronic contact at any time. Today I received documents that Servpro, owned by Desert Valley Contracting Inc.,has placed a lien on our home. The owner, Jodi Zachary, is a notary Public and self files the paperwork They are unethical, unresponsive and overpriced.