Yes! Air Conditioning & Plumbing

Robert the tech is a courteous, consummate pro. We always receive 5-star service from YES!

The electrician Sean Kelly was fabulous, knowledgeable, courteous and very patient. If I ever need an electrician again, I will request his services only.

Yes Plumbing was able to get me scheduled quickly and came out for an estimate. Unfortunately, they were recommending changing two parts instead of one and the cost was nearly 3x more than another licensed plumber quoted me for the same repair. The reasoning they gave was that prices have gone up and that they include a two year warranty. The part that is leaking is over 20 years old. It likely will not fail within two years unless the plumbing work is faulty. It was a disappointing experience.

All the previous reviews are from 3 years ago and are worthless today. They may be sort of on time, and may call you before they show up, but the actual work that they do during the service call leaves much to be desired. We use to get a detailed legal size document that explained everything the tech did to the system or what he observed. Now all you get is a summary invoice that take 6 phone calls to get and does not tell you anything. The tech that should up at our house, Roberto, was there maybe 10 minutes, did very little and then tried to sell me an new system for the vagueness of reasons. I tried to get a hold of Jake Lyon the local GM, but I was told he is too busy to talk to customers. I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY REASON.

on time, let you know when they were on the way, they do the work well, very responsive and very professional.

Replacing a warrantied, less than 3 yr old,heater motor cost me TWICE what it would it would cost to replace if it were NOT under the 5 year warranty I later found out. When I called to complain I got the "okie doke" " I'll have a manager call you back" That was almost 2 months ago , this place sucks. You are better off putting premium gas in a rental car !

I was really satisfied with them, they were very good and I will continue to use them.

$36000 what they said would cost they came back today to say that it will cost another extra $4000 saying they made a math error they did not add it correctly. Now I have to come up with it now.

2 men came out. Very smooth. went to outside ac units then celled me. Had one of the units opened with a 'black box' hooked up. told me to watch as they turned it on. A red line went all across the face. told me the compressor was goin to go out quickly. Gave me a price and I said I would call. That was 7 years ago and the unit hasn't missed a beat.

Both inspections were thorough and conducted professionally. But the technician conducting the furnace inspection/maintenance became upset when I told him I did not want a sales rep to come by that same day to pitch replacing our HVAC systems. The plumbing technician charged $196 to do a simple clearing of a sink drain -- seems high for the 5-minute task. The cost of service below includes the annual maintenance/service contract. I will be looking for a less expensive provider next year.

Very well. Always satisfied with the results.

I didn't care for the pricing too much. It was one of the companies you guys recommended. They did a good job. The actual work that was done, was done well. I was just not overly thrilled with the price tag attached to it. That dude was pretty cool.

Overall rating – Now I give them an “F” because the part that they replaced failed within 2 years. The response when I called them was, “well, it had a one-year warranty.” He was pretty happy that the part made it almost 2 years and a one-year warranty for a $700 part. It’s the same price as everybody. Their response is good.

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I've used Yes! for years, and they've always been very reliable. They were out here twice within the last two weeks. I have a yearly contract with them. They come out in the Spring to check my air conditioning, and then they come out and check my hot water heater and flush it, and then they come inside and check all of my plumbing. They turn on the faucets and the showers, they check the drains and my kitchen spigot, and any other things that I have; they check the toilets. And then in the Fall they come out and they check my furnace. They have a good home contract deal. I've been paying $169 for the three services. Years ago, they put on a pressure valve on my water system. The water pressure was getting not quite as good as it was, so when the gentleman was here to do my home inspection, health and safety inspection, he adjusted it to sixty, which is what it's supposed to be. It was a little less; it was no extra charge. But the only difference is that, on a monthly basis I, as a homeowner, go around and turn all of my valves on my sinks and on my toilet, just to make sure that they don't corrode because of the calcification of the water. So the one that was closest to the valve, he adjusted, which is in the outside cement. When I turned it, it started to leak but I assumed because it was age and pressure, so after I found it and called them, they came out and repaired it. Of course it cost me, I think it was $195, but it was like okay, do you have any other questions, do you want us to check any of your other valves. I said no, I checked all the valves after you all left and this is what happened, but I can't blame them and I'm not blaming them. It's age and whatever. They're very good, they're very clean, they're very neat. You call them, they work 24/7. I'd give them an A overall - I've been with them for years. And like I say, they're very clean, they're very conscientious. I've never had an issue with them. You don't always get the same technician, but in this instance I had the same technician that was here the week before because it was an issue that I guess occurred right after his visit. So the company sent him out with another tech, a supervisor or somebody, but the problem was resolved in a very short period of time. For price, I'd still give them an A. I like Yes! Plumbing and Air Conditioning. I've had good service with them. They try to come out the same day, but it's not always possible. They always call like 30 minutes out. First of all, when you make an appointment they give you a choice of a two hour window, and then they call like 30 minutes when they're on their way. How can you go wrong if they're gonna call and say hey, you have a 2:00 to 4:00 appointment; it's 2:30, I'm gonna be there at 3:00, and they're there within that 30 minute time frame, give or take a few minutes based on traffic or whatever reason. If the tech is hung up on a job, the office will call and say we have to reschedule because the tech is tied up due to unexpected complications or whatever. But they do call.

We compared their price to others and it was all in the same ball park, so it was fine.

They were prompt, very polite, and would let you know when you could expect them to arrive. The uniforms, that the technicians wore, were always clean which in turn kept our home clean.

I bought a house that had a warrant with Yes Man Can and they are the worst company I have ever worked with! My AC stopped working yesterday, I called them, and the Tech left at 6pm, this morning by 7am, my downstairs unit stopped working and they told me they would be charging me another $49 to come out and would be charging me labor, AGAIN! They did not care that their tech was there less than 24 hours before that. They said that their Tech would determine if it was their Tech's fault the AC downstairs went out, because they are so trustworthy. Their tech told me that they were the only place in Las Vegas that could work on Aqua Chill and I had a 10 year warrant, that I had to use with them. I paid $224.00 and it was all under warranty, but I still had to pay for labor and their assessment fee. To make matters worse, I have a 1 year old, that the Tech saw yesterday, so I am sure I was a prime target because they knew I would call and get my AC fixed ASAP because I had a baby! Crooks! I called Aqua Chill and they will uphold my warranty. I contacted Goettl (702) 625-8313, who also work on Aqua Chill AC units, imagine that, they are very nice and have better packages and deals. I am trying to cancel my package with Yes Man and informed them that even though I have a package deal with them, I did not get a discount. They do not want to give me even a portion of my money back, for a service that they have not even done! Over the winter they told me I needed new heater units, $12,000 and guess what, I had them serviced and have not had anything wrong since....thank goodness I still have my $12,000! Avoid this place!

My AC unit in my house started malfunctioning and it wasn’t working to its full capacity so I called Yes! Air Conditioning & Plumbing. The phone staff were courteous when I called them, and they informed me they could have a tech out the following day between 2-4p.m. I received a phone call the next day right at 2p.m. by the tech saying he is on his way. He showed up an hour later. Once I showed the Tech the AC unit he automatically started off by saying I have a terrible unit and I should replace the entire thing which he said would be $9,800. I told him absolutely not, I just want to fix it. He listened to it for a few minutes and said it’s the condenser and it needs to be replaced. I asked him how much it would cost and he said (several thousand I don’t remember the exact number). I told him the unit should have some sort on manufacture warranty because it’s only 4 years old. He told me because I’m not the original purchaser of the unit the warranty most likely won’t apply to me. I pulled out my phone and started to look up the condenser prices; he got an irritated look on his face and asked if I was looking up prices. I told him “yes” and once he realized I called his B.S. he said he can call and ask if it’s still covered, and sure enough it’s still covered. He said he could get the part the next day, but I would just have to pay for the installation which is $1,400. I told him to order the part and we can make a second appointment. Right after he left I called Alaskan Air, and they said they will give me a free second opinion. Alaskan air came out, and did a proper check of the AC and found out it wasn’t even the condenser that was the issue. Alaskan air was able to fix the issue (no power going to the motor fan) for $200. If I had gone with Yes! They would have fixed something that was broken, and my fan motor still would have gone out costing another several thousand dollars. I potentially saved over $4,000 by not going with Yes! AC, and I highly recommend you don’t go with that money pit of a company.

The work was satisfactory. The cost was way out of bounds. The job should have been less than $200. I was charged fouir times as much. I will not hire them again.

Called them last night at 10:30 pm as raw sewage was backing up into the house, and we couldn't get it to stop. They put me on hold twice before transferring me to whomever was on call. Plumber told me the earliest they could come out was 10-11 am THE NEXT DAY. Huh? They advertise "24 Hour Service Available", which proved to be a complete lie. When a company doesn't have the staff to deliver on a promise like 24 hr service, it's a sign of a poorly managed, understaffed business. We used to use Greenstar, but they sold their business to Yes, so that's who I was told to call. HUGE mistake. Lesson learned for sure. We called Larkin instead, and they took care of everything immediately. Super nice too. BEST PART? The phone call from Rachel from Yes' "Quality Assurance" department at 8:30 am this morning. Wanted to see if we still needed them to come out. Wow. Serious mistake.

Received quotes from 4 other highly rated providers. YES! quoted $9500 - 36% higher than the average from the other providers. Only response was to bad mouth other providers.

I contacted Yes! Air Conditioning and Plumbing on 2/11 when my wife noticed that our Heating/AC unit was not blowing any air. Mathew B. from YES! came out, and spent about 15 minutes looking at the unit. He then proceeded to tell me it needed a controller board that was no longer available, and that my best option was to spend $11,000 on a new unit for the house. When I explained that I could not afford such an expense, he told me he could get a retrofit board for $1200. I told him I needed a couple of days to think about it, and he then stepped out to call his manager. He came back in and told me he could get a retrofit part and do the job for $650 the next morning. He came back the next morning, and spent less than 1 hour (less than 1.5 hours total for both visits) changing the board. I had my wife request that he leave the old part, and he did so very reluctantly. A quick Google search revealed that not only is the part still available from several sources, it only costs $100.00 retail. YES! charged me more than $500 for less than 2 hours of labor. I contacted them to have this corrected. I explained how their tech misrepresented the state of my unit, lied about the availability of the parts needed to repair, and lied about the true cost of the repair. They told me there was nothing they are going to do about it.

Pros- Same day service. After hours service. Quality Job. Cons- You pay the price for that level of service. 400 to replace WH electronic control.