Water Well Services Inc

I can't say enough about how great Brandon and his team were through the whole process I explained that I have a few horses that were without water when the pump failed, they came out within an hour to diagnose the issue. Had the well pump pulled and replaced on the same day. The two guys he had working for him that day were working fast even in the Las Vegas heat extremely clean had the whole area cleaned up better then before by the time they left .

was done with in 24 hours........

They came out immediately to access the problem and arrange a time to pull the well. A pump had to be ordered. Everything went well and we had water again in 2 days. Of course the cost to pull a well is enormous and always shocking to hear. Our well is very deep, nearly 800 feet therefore very costly to pull.

Spoke to Brandon (I'm assuming an owner or manager) on a Sat night about my well pump going bad. Explained that I performed the ohm test on the lines and they indicated the pump itself would need to be replaced. Made an appointment for Sun morning for them to come out and replace the pump. Brandon said they had the pump and could do the job on Sunday. He price quoted me approx 2000 for the pump, 2500 for the pump and new control box together, and $1 per foot going down the well as well as $1 foot going up the well. These are all the prices he quoted me. Sun morning the tech arrived on time. I explained to him what I discussed with Brandon. He performed the same ohm test and confirmed I either had a bad pump or a bad red wire, but either way the pump would need to be pulled. He told me they do not have any pumps available. He added that the only pump they had was being used at another job that same day. He then told me I had to pay $92 to have him come out, but it would be credited if I had them replace the pump on Monday. I called Brandon back up and explained that I wasn't going to pay $92 now when Brandon set an appointment with me to have the pump pulled and replaced on Sunday. Brandon replied, "You have to pay the $92". And when I said I was not going to, he hung up on me. Pretty awful business operations. The tech did less than 5 min worth of work, and the work he did was information I had already given Brandon before setting up an appointment TO HAVE MY PUMP REPLACED, NOT TO HAVE A TECH COME OUT AND TEST TO SEE IF I NEEDED A PUMP TO BE REPLACED.

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The told me the cost was approximately $6,000, which was fine. They came and took the $6,000 from me before they ordered, which I said was fine, no problem. They came with the pump and I asked them to show me the receipt that they had bought the pump for $6,000. They told me they could not show me the receipt and I asked why not. They finally produced a receipt and the cost was $6,000. I asked them why they were charging me $6,000 when their cost was $3,000. They told me they were charging me that because I agreed to pay it. Anyway, they came and installed it. And then I got a consultant to come and see if the installation was right. The installation was incorrect. They used a corrugated island with copper tubing so this is all going to rust. So I sent them emails and have not heard back from them. They wanted another $1,500 from me for installations. But in Las Vegas, everybody for installation are thieves. I told them they could have the $1,500 if they would replace the copper pipes and stop the leak but they were intimidating and obnoxious. They are very full of violence so we were afraid, we don't want violence.

All went reasonably well. They had some difficulty removing the old metal tank because thir crane could not lift it with the amount of sludge build up in the tank. They used a hose to clean out the tank and left the material in my yard. Also they did not insulate the fill line which I did before these freeze nights. Other that that they were quick and professional and did a good instalation. The removal and installation of the pump and liner string went without a hitch. The price for this work was excellent.

We have been using Water Well Services to maintain our well since they drilled it in 1997. Up until a year or two ago they were wonderful. They arrived when they said they would or called if they would be late. Their pricing was reasonable and the people were professional. Then something changed. It seems like there is no one managing the company. They never show when they say they will. The dispatch guy who answers the phone is not only rude, he outright lies (and quot;I never said we would be there todayand quot;etc.) The problem is they seem to be the only game in town. So, if someone has another dependable water well service company, PLEASE post it!

I have used Water Well Services for 10 years at this location. They drilled the well in 2002 and have serviced the well twice a year since 2003. In 2006 the well pump began giving a grounded reading and I was informed one day the pump would have to be replaced as it would quit working. In 2012 almost 6 years later the pump quit and had to be replaced as there was no water. Water Well Services came out the same day and replaced the pump, electrical box and 100 feet of pipe, By the time i got home from work the well pump was installed, water was again flowing to the house and the area was completely cleaned up. You would have never known any work had been done as they were very professional and left the area clean. In January of 2013 we had a hard freeze and they again responded on an emergence basis and wrapped the pipes with more insulation and gave suggestions on how to keep the pipes from freezing, and the charge was a normal maintenance fee no extra charge for an emergency.

I will not go on a long tirade like some other members - suffice it to say that it took 3 phone calls to get this company to even get out to my dad's house to even look a the well pump. That took a week and a half. Then when the repair person came to and quot;fixand quot; the pump seal, he said he tried to take off the outer sleeve of the well pump and saw that it was too corroded so he couldn't fix it. He said his boss would come look at it next week. Week 3: Never heard from the boss: Dan. So when I called Dan he acted like he didn't know who I was.....it took till the end of week 3 to get Dan to the house so he could look at the pump and declare that there was nothing he could do, it was beyond his ability to fix it. USELESS!! After numerous phone calls and inquiries I discovered this company has quite the reputation as being lazy and inept. I called another company and they came out the following day. My father's entire well pump and all equipment, top to bottom was completely replaced a week later.

After phone conversation, came to residence and determined problems with the well. He recommended options for R/R and provided estimate within a few hours. Set the appointment for the following day, called to let us know the arrival time that was in the window agreed on, and completed the R/R within the timeframe and dollar estimate. Recommended future servicing and left the site completely clean. The service was very professionally executed.