Vegas Valley Air Duct

I purchased this service through an Angie's Big Deal for cleaning the glass, tune up, and safety inspection. The work was done plus the technician, Fernando, fixed a problem with the flame going out. The cleaning fixed some clogged gas nozzles. He arrived on time and was very efficient (whole job took less than 30 minutes). I am very happy with the service and would use them again.

He was very quick at looking at fireplace since I had no logs or hookup he just looked inside to make sure I was able to use it if wanted.

Technician was on time, pleasant and professional. Would use again.

I'm very pleased with the service. The service tech arrived early and was efficient and professional, my chimney looked great! I would use their services again.

Fireplace still did not work after he was finished and we finally called another company who properly cleaned and inspected the fireplace and we have had no problems since

Before the guy came the pilot light nor even the fire itself would stay lit especially on windy days. It still doesn't.

The technician arrived on time, checked the gas operation to ensure there were no leaks, and cleaned up after himself, to show he was never here. Excellent appearance and professionalism. Would very much hire again.

On Time, Courteous, Efficient.

Nice enough guys but they really didn't seem knowledgeable. Example: after they turned on the gas and pilot light, one of the service guys flicked the wall switch up and down rapidly and pronounced the switch faulty when the fire didn't light. I would expect him to know that you can't flick the switch back and forth -- you have to wait for the ignition just as you do on a gas stove. After they left, I moved the switch to 'on,' waited a fraction of a second and the fire lit just as it is supposed to. Glad I didn't spend hundreds on an unnecessary electrician.

I ordered a big deal for a gas fireplace inspection and cleaning. As a part of the process of placing the order to choose a time for an appointment. No one called or came. I recieved an email to call to schedule an appointment. I called the first time to make an appointment on a Tuesday (before Thanksgiving) - the man answering the phone was incredibly RUDE!! He told me that they had already been in Henderson that week and to call him on Monday of the next week to make an appointment. I called again and left a message on Friday to set up an appointment for the next week. I called the third time on the Tuesday after Thanksgiving. The same man answered the phone again. I told him that I wanted to make an appointment and he said they could come at 8am on Thursday and that was the only appointment until the following week. He was EXTREMELY RUDE again. I told him I had left a message and he told me that I must have called on Thanksgving Day becuase he had sat at that desk for 17 years (cant remember the exact years) and he did not miss phone calls. I asked him if they got my message and he said that he did not check the messages becuase he did not miss any calls. RUDE RUDE RUDE!!!! There was no ability to make an appointment for my convenience - there was zero customer service - and when I hung up with him he did not even take my phone number. When I saw the offer come up and I saw that they were rated a B - I was concerned - and for good reason. The good news is that the technician was a little early (showed up att 7:30am I was still in bed - but he showed up) - and very friendly. He was quick - cleaned up after himself - and professional. That part of service was great - but unfortunately I will NEVER use this company again because of the man who answers the phone.

I bought the coupon deal from AL. Vegas Valley Air Duct contacted me within a couple of hours, and we played phone tag for a couple of days, but finally got together and set an appointment for them to come and service our fireplace. The crew (two techs) showed up right on time, just as I was leaving for an appointment, and they met my wife and went about their job. They were gone when I got home. My wife says they were friendly, workman like (professional), didn't make a mess, and just took care of business - she is happy, and that makes me happy. The fireplace, which we had not used since we moved into this house two years ago because we couldn't get it to work, works just fine, now, and we are satisfied that it is safe to use.

First he came in the house and when he saw that the vent hose was not a flex tube said it took to long to take them off and put back on. He then went on my roof and ran the brush down the vent pipe. He came back in asking if he could clean all the other vents on the roof for $200. When I said no he loaded up his tools and left without giving me any paperwork or even saying thank you or asking if I was satisfied. I dont even no if he did any thing since he was on the roof.

They are not professional and not reliable.

Very thorough job. We noticed better air quality right away.

They were punctual and did a good job.

Mike showed up on time was very professional and cleansed up after himself..

The technician that came out stated that he was not certified to do that. So we ended up having to get another provider and they lit it right away and everything was fine.

Great. Serviceman was very competent and thorough. Cleaned up after his work.

The tech was on time and friendly.

He was very fast and did a good job.

The service was very good. Cleaning was done very well. They came out at exactly the time they promised.

The technician was pleasant and friendly. He did get my fireplace working, but seemed to be in a big hurry, and did not do many of the things that were in the description. Nothing was said about the furnace inspection. After he left, I discovered that my fireplace on/off switch was not working as it should. I did mention it when he was there, and he didn't do anything about it. I should have been more vocal when he was there in making sure that he did everything that was in the description. However, should I have to do that?? Personally, I would not use this company again.

Polite, efficient worker. I am extremely satisfied.

The service man was 15 minutes early. He was very courteous and professional. He moved some furniture so he had a clear area to work. He swept the chimney and vacuumed in and all around the fire place. He left the area the same as when he came in. It was very easy from scheduling the job on Angies website through completion of the work.

Serviceman arrived promptly and seemed efficient enough. Our home is relatively small and has only 12 ducts. We agreed to have the laundry duct cleaned for an additional $50. This is the 1st time we had our ducts cleaned and were not at all familiar with what a normal cost for this type of service is. Since we have had the ducts cleaned we have received 2 other offers to have this worked performed. Most recent service offer was at rate of $6.99 per duct included FREE laundry duct cleaning. This total would be $83.88 versus the $229.95 we paid. These prices do not include cleaning the furnace unit itself. We have recently received a special offer from Angie's list to have inspection and cleaning of furnace for under $50. This is far less than the price quoted for a cleaning only of our furnace from Vegas Valley Air Duct.