T I G Works

The worst! I had Sondra out to get designs for a pool gate almost 4 months before I needed the gate. It wasn't for 2.5 months after a number of calls and text I get a super basic design from her and it was nothing that we had discussed. Maybe because it was so long for her to get a design she had forgotten everything. When I my pool company calls her to tell her we need the gate install, she hadn't started it and was in Japan and didn't care. They had to install a temp gate for the inspection because she had dropped the ball. They finally install the gate when I am out of town. The gate wasn't right. The lock was in the wrong spot, the backing was missing screws. Oh and the design wasn't even right. The best part. She then sends me an invoice for $1,500 when I am on vacation. She never picks up the phone to tell me the cost before the install, never a text message from her about the cost. She just installs it and sends the invoice. She claims she told me months ago, but as you can see from the attached, nothing was signed off. After the first visit, Sondra's communication is the worst. If she wasn't recommended by the pool company, I would have never used TIG Works. The quality of work is trash, her delivery is trash, the experience is trash. The only nice part about the situation was I was holding the money for 3 months till I figured out what I wanted to do with the gate and she with her same communication would only text me every 2 months about it. Do yourself a favor and find someone else for your project because the experience is not worth it with these people.

Results were great. Probably best measure of work were unsolicited comments by masonry contractor who commented that it was very good work and they didn't cut any corners.

We were excited about have access through our new block wall so I began researching iron gate companies based on reviews and got three quotes from different companies. I choose TIG Works because of how receptive Sondra was about my ideas about the gate I wanted, which was nothing exotic or crazy. I just wanted a quality pool compliant gate that looked nice and did not break the bank. Sondra had her guys come out, who arrived a bit late from the scheduled time, and installed the iron gate with no problem. The guys were friendly and approachable.

I called for the price of iron fencing. I got a call back and the person I talked to wanted to see my existing fence to see if it needed repairs. I told him I was only interested in the price of fencing without installation. And that they were familiar with the fence since they have installed it in my subdivision before. The person then got very belligerent. Said he did not want to do business with me and wanted to meet me in the parking lot. It was one of the strangest conversations I have had with someone I wanted to purchase a product from. Needless to say I would never do business with this company.

My gate was damaged sunday afternoon.The upper hinge of one of the gates was sheared out of it's attach point of the block wall.It allows access to my backyard which has a pool.My HOA called me the next morning asking when the gate would be repaired.I was at work so I went to Angies list and called TIG Works.I spoke with Sondra who said she could come out to estimate the damage and if she could fix it she would.I called her late afternoon for an update and was surprised to find out she had fixed the gate.Her office hours did not allow me to pay her that day so she said mail her a check.I came home, found the gate re-attached and was very happy.TIG Works trusted me to send payment which I did.The liability of having an unsecure pool gate is huge but Sondra eliminated the problem quickly.I highly encourage any one with gate issues to use TIG Works.

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Called TGI Works to design a fence with an entrance door to enclose the front courtyard of the house. We wanted the enclosure not only for security reasons but an area that our cats could wonder outside and still be secured. We hired Wallace and Sondra about a year ago to do a replacement gate to the backyard entrance and also a security door to the front door entrance. The new structure's color and design matches the existing ones to a tea. They did an excellent job as usual. The design and color match perfectly. We highly recommend TGI Works!! They are extremely hard working and honest business people. They go above and beyond to please their customers. Their prices are very reasonable and competitive. If we ever need this type of service again, we will definitely call them. Thank you so much for a job very well done Wallace and Sondra!! I will add they are very creative too!

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Got a quote from Sondra (owner) last week and made an appointment for last Saturday. The installation went very smoothly and professionally. Took about an hour since her person came well prepared. I couldn't be happier with the results. Looks GREAT.

They came within 24 hours of my call. Very professional and sincere. Pointed out a couple of repairs in addition to what the competitors identified. Price was 30% less and very good workmanship. Very pleasurable experience and no hassle! .

Very professional. Price was right. Sondra took phone calls from us. Punctuality was a little weak. Overall we would hire them again. We like their work and we appreciate their artistic flare. Very congenial people. Honest and hard-working. Love the gate and front door!!

Sondra came over on a Saturday early afternoon to speak to us about replacing our gate. She spent a good length with my wife talking about what gate would be best for our needs. I asked her several simple questions which I got complicated answers. She talked a little condescending toward us. I didn't mind because the price was right, and she promised the gate could be installed whenever we wanted. Sondra gave us an estimate and agreed that my wife would call her on Monday regarding the job and color of the gate. My wife called on Monday leaving a message about securing her efforts. After not hearing from her, I called her on Thursday and spoke to the gentlemen who answered the phone. I was specific about wanting to be contacted about having the gate done. He seemed to listen and told me that he would pass along my message, and she would return my call. I'm still waiting, and it's Sunday night. This business, that doesn't commercially advertise as stated by Sondra, relies on word-of-mouth and referrals. Too bad for Sondra as I mentioned to her that we were members of Angie's List, and I would do a favorable posting if warranted.