Description of Work: We contracted Suntrek for our initial pool solar panel installation 13 years ago. They have taken good care of us ever since. We have them come out every fall to winterize our system. They know what they're doing & I highly recommend this company for both installation & service.
Rating Category
Rating out of 5
Yes, I recommend this pro
Michael M.
10/2014
5.0
solar panels
 + -1 more
unknown
Description of Work: Repaired a leak.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jack M.
10/2014
2.0
solar panels
 + -1 more
unknown
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$1,500
Edward H A.
10/2014
5.0
solar panels
 + -1 more
unknown
Description of Work: Awesome people and service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KATHLEEN C.
10/2014
5.0
solar panels
 + -1 more
I spoke with the office regarding our need to remove solar coils so that we could re-roof the house. We were hoping to put them back afterwards as the system was still functional. Sean came out and gave us an idea of what that would cost and suggested that we would be better off with a new system as the old one would likely crack when trying to put it back since it was quite old. Later Suntrek's salesman, DJ Delton, came out and gave us a proposal for a new system. The price was reasonable and we decided to go that way. Both parts of the job were done right on time as scheduled and they cleaned up everything at the end. The solar heating for our pool has never been better and we LOVE the automatic controller which turns it off and on depending on the conditions.
Description of Work: Removed old solar panels from the roof so that we could have the home re-roofed. When the roof was finished Suntrek came back and installed a new solar heating system for the pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
Conrad T.
06/2013
4.0
solar panels
 + -1 more
I met with Damon McBride and he was very professional. Gave me an estimate to do the solar panels in our home for our pool. I almost used them, except the wife wanted to be able to heat the pool year round even in the winter. So we decided to go with a gas heater, although I'm sure it will cost me more in the long run. They had some negative reviews, but based on the initial phone call to the actual estimate, it seemed like a very professional company who also manufactures there own panels. The product also looked much better than there competition. In the end, I ended up buying a gas heater.
Description of Work: Gave me an estimate for putting solar panels for my pool.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,006
WilliamFandLibbyA H.
06/2013
5.0
solar panels
 + -1 more
Mr. DJ Delton and an Associate from SUNTREK showed up on time for our initial meeting. They were both professional in appearance and in the knowledge that they easily imparted upon my wife and I. Everything that needed to be done would be coordinated with the Roofing company. Upon the signing of a contract with us for a reasonable amount of compensation, a date for removal of the old system was established. They arrived that date, did their work quickly, efficiently, and safely. They removed all debris themselves and left my property cleaner than they found it. After coordination with the roofing company the Suntrek folks set a date for the installation of the new system. This morning as scheduled, the crew arrived and installed our new solar pool heater onto the metal rods they placed while the roof was being put up. Their work was quick, quiet, and done safely. The workers were pleasant and answered any questions we asked while they worked. The system is now in full operation and looks great. I am sure this will last longer than my former system did. All in all this was a pleasant experience from start to finish. I will recommend them to others and I will definitely use their services again.
Description of Work: Removal of the 10 year old system prior to a new roof installation. Return and place a new solar pool heating system with all panels, piping, and valves. Insure operation. Complete area clean up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
SUANN A.
04/2013
2.0
solar panels
 + -1 more
The two men arrived on time and the removal of the panels went quickly. When I questioned the high price of the removal I was referred to Amanda in the office. She was very nice and contacted the corporate office but they were firm on their price. I decided not to have the panels put back on as it was an additional $1,200 with no guarantee for the remainder of the 15 year warranty. The panels were only 6 years old.
Description of Work: Two guys came and removed my existing Suntrek solar panels from my roof as I had to get some reroofing done. It took them one hour to perform the service.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$500
Elaine L.
01/2013
2.0
solar panels
 + -1 more
We did not like the service. They were deceptive in what they were going to put on and do. We have a tile roof and they told us the way they put stuff on is a patented thing but what they were actually going to do is glue stuff on, in the dry climate the glue wears off. We called them a year later to ask for another bid but they wouldn't come out again because they already gave us a bid. Another company said they were giving us a false information. They were all very rude. I said I wanted my husband here and the guy said I was a stupid woman. My husband told him to leave.
Description of Work: Suntrek gave us an estimate for solar panels.
Rating Category
Rating out of 5
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$5,122
Donna Y.
08/2012
4.0
pool cleaners, solar panels
 + 0 more
I had some leaks in the solar panels (to heat my pool) on my roof. I called and they were able to send someone out that same day. The technician called me promptly with a report on the damage and a firm price on what it would cost to fix it. The repair seems to have been done properly; I have had no additional problems. The office staff was pleasant, helpful and efficient. I was pleased with the speed of response to my problem. However, the repairman left a mess behind. Pieces of pipe and some type of brackets were left on my front lawn, the gate to the pool area was left ajar and the pool pump timer was not re-set to its normal operation. Office staff was apologetic and offered to come clean up the mess, but of course I had already removed all the garbage. I do wonder, when I see sloppiness, if the repair was done just as sloppily. I want to emphasize that I have not noticed any additional problems, so it seems the repair was done correctly, but still - I really wonder about that kind of work.
Description of Work: I had some leaks in the solar panels (to heat my pool) on my roof. I had 3 manifolds replaced. The service call was $165 and each manifold was $120
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Barry C.
04/2012
1.0
solar panels
 + -1 more
I made an appointment for 8:00-9:00 for Monday April 30th. I called at 9:10 and got corporate. Corporate took my name and phone number and said someone would call. At 9:50 the repair men showed up at my door. I asked why they didn't call first as I requested. They told me they did call but got no answer. The time they supposedly called was 4 minutes before I called corporate. They did not call. I was walking around with the phone in my hand between 8:30 and 9:30 waiting for them to call. They did the necessary repairs to my existing solar panel and told me there were no guarantees because of the age of the panels. I told them that was okay to do the repairs anyway. They also told me that to replace the panels (5- 4x10 panels) would cost at least $3,000.00. In addition to the $165.00 service call, they added an additional $25.00 for the 12 plugs ($3.00 each) they used to plug the leaks. Overall, The experience started bad and ended bad in my opinion. I would not recommend Suntrek to anyone and I will never use their services again.
Description of Work: Suntrek came to my house and plugged 12 leaks in my poll solar panels.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$225
Richard T.
06/2011
5.0
pool cleaners
 + -1 more
It went very well. I will use them again in the future.
Description of Work: I used Suntrek to work on our pool solar heating system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANITA B.
06/2011
1.0
solar panels
 + -1 more
It didn't.
Description of Work: Based on great reviews on Angie's list, I called this company and asked for someone to come and check my solar panels, and that I wanted to add one more panel. The snippy girl that answered the phone said they didn't have any solar panels right now, so I asked that someone call me for service, and I could wait until panels were available. She took my number, and never heard from them again.
Rating Category
Rating out of 5
Donald G.
06/2011
5.0
pool cleaners
 + -1 more
Overall, Suntrek is outstanding. Their product is more expensive than most, and they will tell you that upfront, but their quality cannot be beat. The installers are extremely courteous and professional. All of my concerns before/during/after installation were promptly addressed. Best of all, my system performs better than expected - we started swimming at least a month earlier this year than we did last year. Thank you Suntrek!
Description of Work: Suntrek installed solar heat for my pool.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
christa M.
04/2011
5.0
pool cleaners
 + -1 more
I have a rental home so I have really no idea what is going on there. My realtor called me and said that water was pouring over the roof so I had the pool guy turn off the solar for the winter. I called Suntrek and they said it was an automatic 100 an something for the service call and would let me know if it would be more. The most wonderful thing was that whatever was wrong fell under their service call price and I was not charged more. Most companies that know you are in another state and have no idea what they are doing would totally take advantage but I was so excited when everything was fixed and the only charge to my credit card was the service call charge. Call me crazy but as an out of state homeowner with renters this was totally refreshing!!!!
Description of Work: leaks on roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
IRENA H.
12/2010
5.0
solar panels
 + -1 more
All went well. Friendly workers who will come back in Spring to check system and get it started.
Description of Work: Winterize and repaired water channel leak within solar panel.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
cameron H.
08/2010
5.0
pool cleaners
 + -1 more
They were very professional and they did everything they said they were going to do. Everything has worked fine and I would recommend them.
Description of Work: I used Suntrek to put in solar pool heating.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael M.
06/2010
5.0
pool cleaners, solar panels
 + 0 more
Everything they did was excellent including the service and cleanup. They were on time and spoke English. The price was good in comparison to the first time I had it done. They did an excellent job.
Description of Work: I used Suntrek to replace a solar panel for the pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STEPHAN B.
11/2009
5.0
pool cleaners, solar panels
 + 0 more
The Suntrek personnel arrived in the time window specified and we conversant in english. They were very professional and were able to inspect and repair several leaks in our solar panels in about 30 minutes. Suntrek wanted a payment of $149.00 on our credit card before they would schedule the service, but that was at least $100 less than United Solar, Inc wanted. They completed the repair and no additional payment was required.
Description of Work: Fixed several leaks in solar panels installed by United Solar Energy, Inc on August 16, 2006.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
DIANE B.
06/2007
5.0
screen repair, solar panels
 + 0 more
Our representative, Reese, was on time for the estimate and on the day of install they were there exactly when they said they would be. This company excels in customer service. We were amazed at how well they respond to their customers. Every question or concern we had they took care of. I would not hesitate to use them again in the future. Customer service/satisfaction is hard to find in Vegas, but this company definitely goes the extra mile.
Description of Work: They installed solar panels on our roof to heat our pool and an automatic temperature control (this was a $450 option that was definitely worth the extra money).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,180
05/2006
5.0
pool cleaners
 + -1 more
Suntrek came highly recommended by Lifeguard Pool and Spas. I was very happy with the work they did and it works great. They installed the system properly in about one day, and I haven't had any problems with my solar heating system.
Description of Work: They installed our solar heating system.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Solar Panels,
Pool and Spa Service,
Screen repair
FAQ
SUNTREK is currently rated 4.3 overall out of 5.
SUNTREK accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, SUNTREK offers free project estimates.
No, SUNTREK does not offer eco-friendly accreditations.
No, SUNTREK does not offer a senior discount.
No, SUNTREK does not offer emergency services.
No, SUNTREK does not offer warranties.
SUNTREK offers the following services: SOLAR POOL HEATER.