Stucco Master

Arranged to meet Jim from stucco masters today December 31 st 2020 I waited outside for 45 minutes constantly calling with no reply he was supposed to meet me at 11 am......NO SHOWI left a voice mail and left the property after 50 minutes he called and tried to give a pathetic excuse to which I told him I would not work with wispy washy people and Thanks for wasting my time.....say no more....

He did not return the call or email for 2 1/2 weeks, stating he was on vacation. That happens. However, after the initial visit for the quote, he stated they would be over that Saturday if they were done with another job; he would call the morning of to confirm. That did not happen. No call and no one showed up. We expected some type of communication on Monday. Never heard anything and it's now been almost a week. We will not be doing business with them.

The work Jim actually did was good. The first job was for the outside of the house. I needed the block retaining wall done with stucco and the exterior block walls of the addition as well. That all went fine. Then I had him give an estimate for doing the interior block walls of the addition which he quoted me $3000. I scheduled with him for the following week. He was supposed to start Tuesday or Wednesday. I then get a call Tuesday night saying they couldn't make it til Friday and would finish up Saturday. I called him Thursday night to confirm the Friday morning start and left 2 messages. No call back. I then emailed him. No reply. I got an email Friday afternoon saying that he was still running behind on other jobs so he wouldn't be able to start til Monday morning. I called him immediately and of course no answer so I left a message for him to call me and confirm that Monday was a definite! No call back all weekend. I called 2 more times that Sunday to try to confirm and left messages both time. No call back! I emailed him again Sunday evening and still no reply. It's now Monday afternoon (the 3 day he was supposed to start the job) and still haven't heard from him.. I definitely can NOT recommend this company or its owner/operator Jim due to the way this was all handled.

unknown

Everything went very well and we are highly satisfied. They came out for an in-person estimate in less than 24 hours after I called them. The work was done promptly, professionally, and clean up after was perfect. This guy was very personable, friendly, and explained things so that a lay person could understand what needed to be done. I first tried working with a popular painting company here in LV but it just didn't work out. On the day of my scheduled estimate, that company cancelled saying their estimator was sick and that I should take pictures of the problem and email it. Well, because the hole was 20-25' high the pictures didn't turn out well and I didn't send the email. I noticed after a few days that they never called me back to reschedule the estimate or to say anything. They also seemed cold and unwelcoming on the phone. Obviously they didn't care about getting the job. Maybe my job was too small. Nevertheless, I will only call Stucco Master in the future. Our home is not small, we also own a commercial building, and we run a business with many customers with whom we share information about positive vendor/contractor experiences. So, even though my job may have been small, my guess is that Stucco Master will be getting more work through us or our customers/friends in the future. I have nothing but good things to say about this company.