Snow Frosty Heating & Air Conditioning, Inc

This company was called out by Sears Home Warranty ( Total Protect), they came out as a second opinion to another vendor who said I had not had my maintenance done. Naturally, the home warranty decided not to cover it the first time because their contractor said it was dirty so I was a bit scared to let them in my home since they work for the home warranty and it would cost me another co pay of $100. However, to my surprise they were actually really informative, and checked the unit in the attic which was not checked originally and told me that it was a problem with at thermal expansion valve. Therefore, they reported it to the home warranty and they finally agreed to cover it for me , they were out the same day and fixed the issues. Ultimately, this saved my warranty policy from being denied or closed out for me "not" upholding my part of the contract which is to maintain the unit, and it saved me money since the warranty covered the repair all for $100.00

Do not use this company. My home warranty company set me up with Snow Frosty when my unit went down on 4/23/18. They came out and said they would need to move my unit to the front yard due to the copper Freon line leaking due to improper installation over twenty years ago. They missed the first appointment and when they came out they were hours late. They could not move the unit because they said I needed to move the electrical outlet and thermostat wire to the front yard. They would not move the electrical connection or thermostat line. I had to hire an electrician to do this and then they came out to move the unit. They charged me $800.00 that was not covered by my home warranty company. They placed my unit on 2 two-by- fours and said it was temporary because they were out of pads. It is now June 30th and my unit is still on the boards with no pads. I have talked to Daniel a couple of times every week for the last few months and he assures me they are coming to put in the new pad the next day, but they never come. On June 28th I went to the address on their website to pick up my pad and it was just a Business suite with no one from Snow Frosty available to talk to. I called Daniel again to express my frustration and he once again promised to have the pad put in the next day. Needless to say they never showed up and never called. I am reporting their lack of professionalism to my home warranty company and will make sure I never use them again. I finally had to order my own pad from Amazon and installed it on July 12th without Snow Frosty. I have yet to hear from them.

I was contacted by my Sears home warranty service to contact this company to perform repair service work. This company came on the day and time promised. Within about an hour they searched the unit for a leak. They found it ,replaced the part, and added refrigerant all for the $100.00 copay required by the Warranty plan. If I had to use them again I would.

To all POTENTIAL AND FUTURE CLIENTS.... RUN!!!!! From this Fraudulent business!!!! After both my air units went out and my fairly new home reached 99 degrees.... I went through my Home Warranty to find a company who would fix my emergency air conditioning system. I am a single parent with two amazing dogs that have suffered waiting on this non ethical Company....Snow Frosty took the money from the warranty company and promised to make me the first client of the next day at 7am....once paid they were a no show/call I rescheduled all of my appointments promising my son we would not have to sleep outside for another night and get ate alive by bugs and mosquito's.... I finally reached the salesperson and he claimed to have had a 5am appt. But also blatantly lied and said the office was not open till 8am.... Was he trying to use my unfortunate situation for a side hustle without reporting it to the company??? When I inquired as to why he lied he got defensive and completely disrespectful... After my warranty company got wind of the very poor service they showed Ultimately and sadly to say my company has to pay another company ... Which means me and my son will be sleeping outside for two more nights since there is no availability till Thursday ....and the house is close to 100 degrees inside. I wasn't too protect any other family from going through this NIGHTMARE **** on earth....