Service Pros

Service Pros was assigned to fix my dishwasher and upstairs refrigerator. They took the money for service call. It’s been almost 1 month and they could not fix either appliance. They keep saying they ordered the wrong part or the part is broken and they have to get another one. Try calling their phone number. They never answer. The technician that initially came to my house said that they only answer between 8-9am. Terrible service. My appliance is still not fixed.

The worst experience with any repair service I've ever had. This company is contracted with my home warranty company to fix my washing machine. Before they were even scheduled, my home warranty company called Service Pros with me on the line to make sure they worked on a stacked washing machine- with a dryer on top. I also did my due diligence and contacted Frigidaire beforehand, the washing machine manufacturer, to confirm the type of unit; a side by side, front loading stackable, or a laundry center- a dryer connected to the washer below. Frigidaire confirmed that I had a front loading washer with a separate dryer on top. All this to say that when service pros agreed to do the work and collected my service call payment, they knew exactly what type of washing machine I had.. my warranty company told them, and set the expectation to either move or work around the dryer on top. Service Pros came out and determined the part needed to be ordered for repairs. No problem. The part arrived and we scheduled the repair. 30 min after they were supposed to be at my house, Aaron from service pros called to tell me that they'd have to reschedule because they didn't know that I had a stacked washer and dryer and that it was a two man job. I expressed my confusion because they had already been to my house and ran diagnostics on the washer, so how do they not know what type of washing machine it is?? Aaron then said and I quote, "I'm actually doing you a favor. It's your responsibility to give us free and clear access to the washing machine by removing the dryer yourself anyway. I've been doing this for 20 years and you're not my only customer so if you want my help we need to reschedule you. " I was appalled. The warranty company told them exactly what they were working on, they collected my money, and they messed up the appointment. We're all human and I totally understand the scheduling mix up but then to make it my problem and say that by doing their job that I've paid for they're doing me a favor? To be so rude and dismissive? When I told Aaron that I will be contacting my home warranty company and asked to speak with his manager he said, "I am the owner, thank you." And hung up on me. Needless to say I've since called my home warranty company to set up repairs with a competent, decent company. They were embarrassed that they even recommended service pros and that the owner had the nerve to treat a customer that way. We as homeowners are at the mercy of whatever company we hire to help us with repairs that we're unable to tackle on our own. It's not right for a company to collect payment, leave you hanging, and treat you like garbage. Save yourself the time and aggravation and avoid service NO's - I mean service pros at all costs. * They're listed on google as a swimming pool contractor but on Yelp as appliance repair.. with the same company name/ same phone number? Sketchy.

I ordered the parts from Electrolux, paid $196 for parts. Aaron Ferguson came out from Service Pros and he charged 89 for visit and installed it. No additional charge. Timely and courteous and knowledgable. Another place in town wanted $200 to come out and install. This installation took about 15 mins. I was very satisfied with Service Pros.

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Last summer, right before leaving town, I spent hours trying to find someone to fix my Fisher Paykel dryer. Half of the places I called had never even heard of the brand - of those who had, most refused to service them. I ended up with two choices and Aaron gave me the soonest appointment, agreeing to come out same day. I thought it was my lucky day! He quickly diagnosed the problem and said it would take a couple of weeks to get the parts. He quoted me $200 or so and said he would apply the service fee to the repair cost. I was okay with that. Three weeks later, I started calling about the repairs and left several messages over the course of a week. Finally, after my husband left a very terse voicemail, we got a return call. It was only then that Aaron admitted he was not authorized to service Fisher Paykel appliances and couldn't get Fisher Paykel parts. He promised to refund the service fee but never did. The guy knows his stuff because his diagnosis was confirmed by Same Day Service but they wanted nearly three times as much because, in order to guarantee the repair, they and quot;neededand quot; to replace a computer component that would and quot;likelyand quot; fail. Long story short, I ditched the Fisher Paykel and bought a Maytag.

Contacted the owner on wednesday, he came out the next day for an estimate and made an appointment for the next monday. Crew arrived around 7:30 am and did a good job. On a regular basis I was asked whether I had additional requests and was satisfied with the results. A good experience and if I have more tree yard work in the future I will contact this company for sure.

We have a Fisher/Paykel double drawer dishwasher. The display on the top drawer started flashing 'F4'. We called Service Pros on 11/6. The Service Pros sent Aaron that day. Diagnosis: a failed heater plate. He ordered the item that day. Late afternoon on 11/9 Aaron called to let us know the the plate had arrived. Installation took place Monday AM. He had the heater plate installed in less than 20 minutes. Probably would have gone faster if my wife and I hadn't been asking so many questions. Aaron is a knowledgable and personable technician. He is the second Service Pros tech that we've had the pleasure of meeting, the first occurring six years ago. Service Pros has a knack for hiring knowledgable, skilled, and personable personnel.