Service 1st Energy Solutions

I was very satisfied with work done. Workers were prompt, cleaned up, and I am noticing a change in my energy bill!

I signed up for their energy saver program. They would service my unit twice a year. I get priority and they will bump me up the list if my air conditioner goes off. I also get 15% off of anything that I need from them.

The first time they came out they were not able to do it because they had some problems and they ended up doing it in a better way after it was delayed and I appreciated that they did. I was very pleased with their work.

Made an appointment with Matt at 1pm on 7/1. That day I was at home 12:40 after pickup my daughter from summer school, and waited for him to showup. Around 3:30pm no one showup or phone call, so I called the company. They said he was at my house by 1pm and no one home, he'll on his way. He showed up shortly after the phone told me he was here about 1pm and he had call no one answer... I showed him the entrance to the attic(every small door). He looked in, didn't go in. Then we went to the roof check the air conditioner to see if there is leak. He also went outside the house look around. I had the energy audit done by the power company before, so I showed him what they said about the house. The house is about 1600sf. He gave me a price of $1,124. I told him the 20% discount at the Angie's list, and email it to the company. We set an appointment for 2 workers on the next Friday 1pm. Louis & Eddie showup at 1pm. Both were in clean yellow uniforms(they looked very clean). Hand-shook by Louis. They started prepare their work outside at their truck. Few minutes later they came in the house in their work clothes, and covered up the entrance and some of the things by the entrance of the attic. Fiber glass and a big hose went in the attic, Louis started work inside, Eddie worked outside at the truck putting bags of insulation in a machine is connect to the hose. They were wearing mask. Few time, Louis came down from the attic. He was cover by the insulation ashes, I think he wants to get some air. Maybe 3 hours, they told me is done. I asked what about the leak at the air conditioner on the roof. They said is already fixed. I didn't know when they went up, so I want to go check and closed the house door but unlock( I was by myself that time, they were at the frontyard). They did fix the air conditioner before they work at the attic. When I came down from the roof, Eddie was in the house(Hope nothing is missing). He started to remove all the covers at the attic, and picked up the mess they leave behind. Louis made an other door with fiber glass for the attic. He gave me some papers to sign and call Cheryl for the charge. Hand-shook by Louis again when they leave.

If they were truly a company that specializes in energy efficiency auditing, they would have noticed that we have aluminum windows instead of vinyl. They didn't notice it or say anything about it. They got us up to date on a lot of things but they really are just an insulation company and not up to par with the eco friendly companies yet. They did good work but feel they weren't completely honest about what they specialize in.

They scheduled my audit for 7/5/11. This was supposed to be a one day 4-6 hour activity. One technician showed up and immediately started working on my AC units. The next technician showed up and explained that he could not do the other tests because the other technician was working on the a.c. He explained that this was a new program and should not have been scheduled at the same time. He scheduled a new appointment for a few days later. The AC technician spent a considerable amount of time cleaning up and tuning up my ac units. He was very thorough. A few days later, Rick, the other technician arrived and he spent several hours testing my insulation, tightness of my house and the air duct seals. He was very thorough and spent time explaining terms and how my house was testing. He also explained that they did not do windows and could not give me any information on solar panels or window seals. He scheduled a subsequent appointment to give me the results of the audit on Monday 7/11/11 for 1pm. At 1:30 no one arrived. I called the office and was told that Rick was on an emergency audit. She explained that they had doubled scheduled, but could have someone there by 2pm. The manager and 2 other associates arrived at 2pm. They made suggestions for additional insulation, a radiant barrier and attic fan. They also offered to help me find a contractor for solar panels. We set an appointment for the following week to allow me time to contact other solar panel contractors. I have subsequently cancelled my appointment regarding the insulation and attic fan. I am looking at estimates from other contractors.

The company was very good at responding to my request to come out and look at our air conditioner unit that had stopped working. This was in the beginning of July when it was around 112 degrees. 3 men came out and while one was in the attic, the other two began applying pressure on me to buy a whole new unit from them.. Their diagnosis was that we needed: new blower wheel, new blower motor, and new control board. They estimated it would be about $1,300. I "got them down" to $1,000 and they called the big boss to see if it was ok.....and it was (just like buying a car). I said I would get back to them, and they finally left. I called another company and they came right out and replaced the capacitor (like a motor battery) and that was all that was needed. I feel really angry that this company tried to take advantage of me, especially after telling them my husband just lost his job. Also, beware of any company that sends 3 guys just to do an estimate.

I’ve got a pretty good feeling about them. I liked the overall job they did. They came out and they did some testing. The testing group tested how much air was physically leaking from the house. They looked at all the energy consumers like the air conditioners and took measurements on those. My energy bills were running through the roof literally compared to my neighbors and I didn’t know where to turn. So they came out with the approach where the audit was free. My energy bill was $340 month before last and my neighbor’s was $140. So there was a huge difference. I couldn’t make sense of that and when I found out, it was just little things that we were doing differently. The one thing that I was totally resistant to which is compact for us was, they made the case where your saving the money. First of all they made the case and it was a lot more expensive than the regular guys. They gave me a price on those and they also pointed out the energy problems where you’re not creating the heat in the house and the air conditioning. They were able to tell us that the house was not leaking on the rear. They also pointed out that it was not leaking around the doors and windows. They ran some tests on that. They have a guarantee on the program. I told my neighbor about the rapid benefits. They were very professional. Their workmen were neat and clean. They also built some structures up on top of the attic access panels so they could put insulation back, so you won’t be moving the heat out of the access panels. They cleaned up after themselves. They cleaned up any insulation they dropped on the floor. They were very neat. I have done a little investigation and I found their price to be outstanding compared to their competitors. They were top notch. I will use their services again in the future.

Services was great. The techs were polite and explained everything they did and why. The did a good job of cleaning up after the work was complete.

Fantastic! we got a thorough review of our energy use & needs.

The plus side is that this company showed us some cool toys they have for measuring heat coming into the house. I bought some thermal curtains for the windows which surprisingly appear to block a lot of heat coming in. The employees were all very professional and courteous.

I got a call from the company shortly after I bought the A/C deal through Angie's List to schedule my appointment. When I called them back, they had availability within 48 hours. Rene showed up promptly, completed the work, and was very professional in his appearance, attitude, and work. He told me about any issues that I may have in the future and how to handle those. It went very smoothly. Great work!

The energy audit was extensive, and explained in detail. The actual work was done timely, and thorough.

Each phase of the energy audit was explained as well as the preliminary results,the final report was thoroughly explained.All work performed was very quietly and professionally.

They were very professional and it was a pleasure doing business with them.

They did an excellent job. We are really impressed. The test is very comprehensive. They were able to answer all the questions I had. I have decided not to use them because they are more expensive than others.

The audit techs, audit & insulation guys were all timely, helpful, & professional.

The technicians were nice; one of them seemed reasonably knowledgeable. I paid $99 for the audit and then they sent a salesperson to return to my house and provide the results. The salesperson was 30 minutes late and seemed to read and interpret the report as he was delivering the results to me; ie he was not prepared. As part of the analysis, he directed me to the NV Energy website and said their ROI would speak for itself. He then asked if I wanted to make a decision and set an appointment for insulation work at approx $2500. I did not make an appointment for the services because I dont know if their pricing is competitive plus the ROI was 6+ years. Some of the energy audit results were informative, but I'm not sure I would pay for someone to come in and sell me services like this again. If their goal is to sell services for several thousand dollars, then maybe the audit should be free. The service would probably be more credible if they did an independent audit, and then had pricing from multiple companies who provide services.

We got three bids and Service 1st Energy Solutions was the lowest. They gave us quotes for Goodman and Amana systems 13 SEER through 18 SEER. Since we had a good experience with them for insulation we went with them. We got two 3 ton split Amana high efficiency (16 SEER) AC and furnaces. It took two days to remove the old units, and install the new units, both were in the attic. The workers were very considerate the whole time. They lay down cloths, so that when they tracked insulation, it was easy to clean up. They vacuumed the areas with obvious dust afterwards. The new units are quiet and we are happy we did it.

From the audit leaks were found in my A/C ducts. The crew came out and repaired the leaks in my ducts and around the A/c unit.

On 5/10/11 they came back with their findings on what we can do to make our home more energy efficient. Zita was not pushy or overbearing, she was very professional and pleasant to talk to. We are going to have some of those services performed at a later date. We will update when those services are performed.

The installation of my solar water heater went wonderfully. The installation crew (Scott and Rene) were very nice and informative young men. They explained to me what was going happen during the installation and what I could expect from start to finish. The installation went exactly as they said and when they were finished, they cleaned up so well it looked like no one was ever there. Also, before they left they sat down with me to explain how the system worked, etc., slow enough for me to take notes. I am very pleased with the whole experience I had with Service 1st Energy Solutions.

Came on time, did a thorough audit,explained their findings and made recommendations. I contracted with them to reinsulate my attic; it's done and I am pleased. I have recommended them to friends.

When they came back with their extensive report, their only suggestion was to sell us insulation. I knew of some problems that already existed and they failed to identify those existing problems. Overall, I was not impressed with their service and thought that their sole intention was to sell me their products, which was going to cost several thousands of dollars.

I like everything about them. They are professional and knowledgeable. Their price is reasonable. They are very detailed in their work. I?m actually planning to use them for another work. I would use them in the future.