Sahara Air Conditioning & Heating Inc.

My unit is now almost 20 years old and thee guys do what they can to continue the life of my A.C. compressor. I trust this company 100 percent. These guys are really good and most of all "HONEST"

We have been customers of Sahara Air Conditioning & Heating for many years because they are THE BEST! Excellent service: knowledge & skill; customer service; friendly; caring; sell great quality units & parts; on time or a little early (with permission); great communication; respectful; provides an option to become a member of their wonderful maintenance program; an all-around fantastic company! We continue to HIGHLY recommend Sahara Air Conditioning & Heating!

STAFF WAS NOT ABLE TO DETERMINE CAUSE. CHECKED EACH SYSTEM HE THOUGHT IT COULD BE. EXPLAINED THAT SOMETIMES WHEN SOMETHING IS GOING OUT, IT WILL FLASH OFF AND ON. BUT HARD TO DETERMINE WHICH ONE. THERE WERE FOUR MAIN AREAS THAT WOULD USUALLY CAUSE SOUND I WAS HEARING, WHICH HE EXPLAINED, CHECKED EACH ONE, ETC. HE FOUND NOTHING YET IN THE SYSTEMS CHECKED, BUT TOLD ME WHAT TO LISTEN AND CHECK FOR. I WAS VERY HAPPY TO PAY HIM FOR HIS TIME AND FELT IT WAS MONEY WELL SPENT EVEN THOUGH HE DID NOT FIND NOR FIX THE PROBLEM. HE WAS ABLE TO RULE OUT POTENTIAL PROBLEMS AND PUT MY MIND AT EASE. I HAVE USED THIS COMPANY BEFORE FOR MORE EXTENSIVE WORK IN A VERY TROUBLED HOUSE. THEY ARE ALWAYS ON TIME, ALWAYS PROFESSIONAL, ALWAYS PLEASANT. THEY HAVE EARNED MY TRUST AND RESPECT. EXCELLENT, WELL-TRAINED EMPLOYEES. THEY ARE CLEAN, TOO...ALWAYS CLEAN UP EVERY SPOT OF SOMETHING THEY MIGHT HAVE DONE. MY HIGHEST RECOMMENDATION, WHICH DOES NOT COME EASY. BETTY YANG

Prompt and timely arrival and installation. Tech was clear and presented several options and costs. The tech also was very helpful with information on systems and how to trouble shoot. Tech conducted a safety inspection. Tech was very nice and ensured clean up and no damage during installation.

Excellent. This is a company that truly cares about proving great service and customer satisfaction.

Very pleased with the service and the service technician. The cost of the service was reasonable. This all took place on Easter Sunday! Which just about says it all!!!!

My tech called in advance and arrived on time. He was both courteous and professional. He was able to install my Nest Thermostat quickly, and it works perfectly. I would not hesitate to hire Sahara Air again.

We have been dealing with them for the last 10 years. We signed up and pay monthly for their twice a year inspection. I have been relatively pleased with their service. As far as their semi annual service, I have been relatively pleased with that. Nothing has broken down so far, so I have to give them credit for keeping everything functional. I pay $20 a month for their twice a year services.

It needed a part. I believe it was a funnel relay or something like that. They replaced that and a couple of other things when it was under warranty. They are very very good. They are the only ones I will use. They are quick to come out. They have done a good job about taking care of things. I am usually on the roof with them. They do know what they are doing.

Professional, repaired quickly and reasonable.

I've been using them for 7 years now. I've had problems and had to call them. They get out that day. I was referred to them by my realtor. I usually get the same person performing the service, sometimes it's a different one, but not very often. I have them come out on Saturdays so it's usually the same person coming out.

We pay Sahara Air Conditioning & Heating Inc. on a monthly basis. We pay $27 a month year-round and they come out and do two inspections. They do a spring inspection and a fall inspection.

FANTASTIC company! Fair, competent, reliable, customer oriented, reasonable. They did a Great Job! Could not be more satisfied. Would never use any other company. Most companies try to up sell. I indicated that I wanted a more expensive system and Matt assured me the less expensive system would work wonderfully. When I hesitated,he offered to write into the contract that if, within a year, I wasn't satisfied with the system he Reccommended, Sahara Air would remove it and install the more expensive system, charging me only the difference in cost between the two systems! WOW, The installation team was great: The did a fantastic job and left everything spotless. I cannot praise this company enough.

On time for appointment to quote a system. He went over their options and prices. After I scheduled the installation, they again, arrived on time and began to work. Being a hot day in Las Vegas, near 110F, they got the air condition up and running first to cool the house. Everything was running great, as far as I was concerned, but after they ran their test, it wasn't performing up to their specifications. After some troubleshooting, they found a faulty valve, went to the parts store, replaced it and re-tested to spec. THAT is the type of quality I expected from Sahara Air, they were highly recommended to me, and I will now highly recommend them to you. Obviously, the installation took longer than normal, but the job done RIGHT the first time! If that is what matters to you, go with Sahara Air Conditioning.

Great! I love this company!!! I have been a regular customer for several years. The technicians and scheduling staff are responsive, professional, and competent. They are also very nice! I have used other contractors prior to being a loyal customer of Sahara Air and never felt completely comfortable with the services. With Sahara Air, though, I have been completely satisfied with every service call and have never felt overcharged. It is great to have a company that I can count on to make sure that my cooling and heating systems work well.

They seemed to be very good. They did a good job the first time; I knew approximately what was wrong with it. I’m probably just continue using them because most air conditioning that come out they change the air filters and I’ve been told by their service people “oh yeah, we change them.” I change them frequently too, they never change them.

The tech misdiagnosed the problem and we had to call someone and pay another service call to get the repair done.

Quick professional service. No trying to take advantage.

They came out to the house, diagnosed the problem and did a wonderful job cleaning the air conditioner. I would highly recommend this company to anyone out there looking for an honest a/c company.

Dual A/C units. Probably from around 1999. Sahara checked and serviced. Tightened up stuff and replaced a valve. Showed up a little later than we expected, but still within the window they gave us. They also had the courtesy to call and keep us updated. After inspecting and servicing they said we needed . . . . NOTHING! That's right: NOTHING! No Fake Break or bogus repairs. Very cool. No attempts to sell us repairs or parts we didn't need. A day or two later one of the units stopped working, so we called them back. They came out right away and found a loose wire. No charge! We don't believe in using those companies that give you a "free" or cheap inspection or service. They have to get their money from somewhere, and likely it's going to be a lot more when they give you the "fake break." We have no issues with paying a professional tech a fair price for honest, competent service. There are a lot of scam A/C companies out there. Sahara appears to be one of the few honest ones. Highly recommended!

Excellent job, knowledgeable technicians

Overall it was an excellent experience. I plan to use this company again when I buy a programmable thermostat.

The company worked very hard with NV Energy to get us a rebate for upgrading our system. They made the entire process easy and keep us in the loop every step of the way. The install went very well and the entire crew were very professional and courteous. Sahara Air is a very good company and I would recommend them to my family and friends.

Service was excellent. From the time I called for an appointment to discuss what we were looking for until the time the job was completed, everything went smoothly. The estimator (Matt) was prompt, polite, thorough and did not try to upsell. He pointed out the pros and cons of the various models and costs. The installers arrived very promptly and were efficient and neat in doing their work. They took pictures of the units (since they were in the attic area) and emailed them to me. They explained what maintenance was required (change filters once a year) and removed the old ceiling filters that we no longer needed. They checked that everything was working well.

This company rocks!....i will always give them my business. My story is way too long to tell, so the short version is... About 4 years ago I had two new Amana heat pumps installed on my home by ANOTHER company (who later went out of business) After the first year I started having problems and I decided to call Sahara based on their reputation and longevity in the valley. The original install was fine as Sahara later confirmed, but one of my units turned out to be a major lemon. It was still under warranty and Sahara was right there, for each and every service call, diagnosing quickly, ordering parts and repairing it, always professional and courteous. It was breaking down on me every few months, the techs were at my home so often, I knew them all, specifically Chris and Ante !. I think Garrett (in the office) dreaded to hear my voice/name when I called...lol. The unit went through like 3 compressors and maybe 4 or 5 reversing valves before the owner of Sahara kindly got on the phone with Amana and gave them h**l until they agreed to replace them lemon. I cannot thank them enough for all their help, and patience and thankfully haven't called them in a year!...but I will be calling soon for my spring service. When they read this, I think they'll remember the crazy lady in Henderson with all those compressors and reversing valves :)