RIGHT NOW AIR

We originally called them to come over to check our heating system last January. Since then we have had them back to install two new thermostats. This past October they came back to check our heating system. Very nice people to do business with. As a former business owner I appreciated the fact that a human actually answers the phone. They all are good to deal with. The techs were on time and did their jobs very efficiently. We have just renewed our annual contract with them and would certainlt recommend them to anyone.

Right Now Air offered a substantial discount to former customers on new HVAC systems. They were very professional, starting on time and finishing within estimates. There were no hidden charges or unexpected fees. They protected the carpeting and household items. The crew was feriendly and polite and a real pleasure to work with.

Everybody was very helpful and friendly. The men who came in and installed it were very efficient. They got it installed quickly and made sure we understood how it worked after it was installed. They explained to us throughout the day what they were doing, so it was a very good experience all the way around. Scott, the owner came out a couple of times and he was as nice as he could be. He also made sure that we understood the equipment we were buying and the level of services we would get. So, we were very pleased.

The tenant is happy and educated on the use of the thermostat and she will be more comfortable with the system.

Didn't go over well at all. I was informed I needed a new A/C. But technician said he couldn't determine which size of A/C I had. He stated "tag" was gone. So, now I am concerned of not getting correct size of unit, get to big, ya have problems with duct work, etc. For a new unit 13 SEER I was quoted a price of over $9,000.00 dollars. Oh and was told 10 year warranty, yada, yada.....but umm, I know the warranty comes from TRANE.....not like right now air was covering the warranty out of their pocket......LOL. I was shocked! I figured for that much he was quoting me a price of an 18 SEER......higher SEER the more efficient the unit. I talk to technician and asked what is the SEER, he replied 13.... I called around to get another quote and informed the technician from Right Now air......dude, I just got a quote for $5300 for a TRANE unit, 13 SEER and I can go to another home on my street see what tonage the builder put in.....I bought the home NEW so it was the original unit. The technician copped attitude told me "ya get what ya pay for"........ya, well I had a service agreement with this company for years......and figured I got what I paid for.RIPPED OFF! needless to say he wasn't interested in matching the quote from Sun Country. I canceled my Service Agreement and now HIGHLY RECOMMEND Sun Country, Sun Country now handles my rentals and my personal residence and have recommended them to other Landlords in Vegas and they love them! UPDATE to respone to Right now Air Response Note: Scott, I did call the office, receptionist answered and forwarded my call to a manager or owner of the company. I explained the problem and asked if they would match Sun Country and was told NO! Could have been you I talked to!

Serviceman was prompt and courteous. They had to come out twice to fix it completly. They are consistent but you pay for it in their pricing model.

They are great. They are fast and we would use them again. They aren't the cheapest but we paid for quality and warranty. They came out quickly and it was all worth it. We noticed a loose roof tile so he scheduled a roofer to come out and take a look.

See above info. I have a monthly contract with Right Air, at a reasonable cost.

Overall, they are really good. We have been using them for 20 years! They are reliable and dependable, and always show up on time. I would highly recommend them.

I have been a coustomer of RNA for 18 years. They installed the original HVAC in my house when it was buitl in 1993. When I upgraded my systems 3 years ago, I called on RNA to do the job. I see RNA twice a year (spring/fall) for 'seasonal' checks/tune-ups. Over the years, I have probaly called them, maybe 5-6 times, for emergency service. Every service call is a pleasure; their service techs are polite, knowledge and fast. My service tech for the last several visits has been Josh, a delightful young man who happens to love our Golden Retriever, Sadie; truth be told, Sadie also likes him too.

I contacted Right Now Air based on recommendatiions from Angie's List; they had great reviews. Our entire experience with them, from the initial phone call to the service tech leaving our house, was outstanding. They were professional, courteous and punctual. They contacted my wife at exactly the time they said they would and the service tech, Josh, was on-time, friendly and professional. Luckily for us, it was an easy fix; Josh was able to have us back up and running in just a few minutes. He presented us with the pricing information for the part and confirmed that we were OK with the charge before completing the installation and writing up the bill. With a $162.00 capacitor, the $250.00 total bill was reasonable. THANK YOU to Right Now Air and to Josh for a JOB WELL DONE.

perfect!! from the office to the field there a class act and they have been Licensed since 1988, that's a big deal in our contractor's world..

Diagnosed immediate problem. Offered a range of options. Explained everything clearly. No upselling pressure or scare tactics. Scheduled and performed services exactly as requested.

Technician arrived on time and professionally dressed in a clean company van. I brought the technician up-to-date in regards to what had been happening with the A/C system and who had previously worked on it. Technician checked all of the wiring on the control board of the furnace before investigating the condenser unit outside. He re-arranged 1 of the low voltage thermostat wires on the control board. He proceeded to attempt to diagnose the condenser unit but was unable to keep the compressor running long enough to get accurate readings on his guages. He was unable to accurately diagnose the problem and suggested that I contact the previous company that had serviced the unit to find out what work they had performed. The following morning the technician called me back to apologize and inform me that he had incorrectly changed the thermostat wires on the control board of the furnace. I was able to correct this myself and in-fact the wiring had been correct before he changed it. Also, I was able to diagnose that one of the two capacitors on the condenser unit had failed and I replaced that part. I had also asked the technician to have one of their sales agents contact me immediately for a quote on a replacement unit. To date, I have still not received that call. I am disappointed with the service I received because I was actually left with a bigger malfunction than before the technician arrived (albeit it a minor wiring problem). I chose to use a different company for a replacement part because I did not feel confident that this company would correctly install a new unit based on missing some of the basics.

We contacted them a long time ago. I pay them on a monthly basis. I have a contract with them and they come twice a year to service the air conditioning and heating unit. They have always been very honest with us about what is wrong with our unit. They did not try to make things up to get more money. They also have some discounts. They come on time and are very clean. I would recommend them highly.

They were very good. They showed up on time when they were supposed to. They completed the job in one day, which was a substantial job. They did a very good job. They were little pricey. They gave me a year warranty for the compressor. If needed, I would use them again in the future too.

I called the company for a service call on my AC unit on 11/19/2010. They couldn't schedule a service call for a full month....12/20/2010. They need to change the name to Next Month Air.

I was thoroughly impressed with the level of customer service and politeness of the woman who helped set up my appointment on the phone. She was extremely courteous and helpful. Since I was a new customer, she listened to my needs and scheduled the appointment at my convenience (w/in 2 weeks). She asked how I had heard of the company (thru Angie's List and a friend) and then asked me if I had a technician whom I had in mind for the service. They gave me a window of time for the service to be completed with Steve, called me the day prior to remind me of my appointment and then about 30 minutes before Steve arrived. Steve arrived promptly, was very professional and I appreciated him putting on the shoe covers before entering my house even though we have hardwood floors. He was efficient and appeared to be very thorough. He discovered a problem with a part that was going to go out at any minute. Since we had a home service plan, he recommended we call them to replace the part as it was really expensive and the other company could cover it as part of our plan for much less. When he left, he gave me a pre-printed receipt and note for the annual HVAC service plan I had previously signed up for along with a Friends & Family discount card to pass on for referrals (something I wish I had more of because I'd refer everyone we know!). Overall, I was very impressed with the service and feel confident knowing that I will be taken care of in the future. It's hard to find this level of customer service these days.

At no time were we concerned about the workmanship. They impressed us with their knowledge and skills. Due to Louis's many years of experience he answered all of our questions and concerns. Our workmen were: Pete, Alex and Michael and we highly recommend them. After the job was completed Louis returned to go up in the attic and inspect everything the men had done. He found everything to be satisfactory. He explained the new thermostats to us and we now enjoy cool comfort with pleasant memories of the experience.

Don't let the name "Right Now Air" fool you. I coudn't get a repairman out until almost 24 hours following my phone call. Bob was very professional over the phone so I'm not saying they are a bad company. They just weren't the ones for my emergency repair. I completely understand that their schedule was booked, I just hoped that their name was a testament to no kidding 24/7 service. I have a young child so we can't go without A/C.

Company showed up on time, presented me with a multi-tiered schedule of services with a price for each. Tier depended on what the found to be the problem. They recharged the unit as well as perform the other service as laid out in the serviec tier. They did not try to sell me more than was needed.

They are the best. Always professional. Always go the extra mile to do their job. Always friendly and helpful on the phone. It is so nice to have a service company really give you good service. Everyone I have encountered there has been wonderful. I will continue to use their company for all my heating and a/c needs.

I called Rightnowair at approximately 2 pm with a service request after my Home Warranty denied my claim and after the Home Warranty Company's recommended contractor was both rude and unable to diagnose the machine properly. I received a call from Ernie that a technician could be here within a half hour and because I was at school, I asked for it to be a little later. Ernie was VERY understanding and delayed the arrival by 20 minutes for me. I still arrived at my address about 5 minutes late from school and Ken was patiently waiting. He asked me what the problem was and I explained what the previous technician had told me. After reviewing the machine, he told me what kind of repair it was, showed me the price, what it covered and I used the coupon that waives the diagnostic fee instead of the Angie's list 10% off because that was the best deal. He completed the repair quickly and cleaned up the machine. He even made sure that my other unit wasn't suffering from the same issue. I was floored by this proactive action. While checking to make sure the unit was functioning properly, =he recommended that I replace my old mercury switch thermostats. I then told him I was concerned about disposing of the mercury in a landfill and asked if he could take both of them and he offered to do just that. I was presented with an invoice that was clear, easy to read and showed me the kinds of service and parts guarantees that come with the completed work. I paid for it, he petted my dog Henry and he left. I am sitting at my kitchen table stunned by the flawless start to finish service that I received today. I would gladly recommend both Ken and this company to friends and family.

Called in the morning and got service in the same morning! The technician was courteous and went out of his way to explain everything! He was very knowledgeable. I am glad I joined Angie's List. Just for this service call I got and experienced technician, and not some young kid learning his trade!

We've been using them since 2007. We like them. They are good and reasonable. The lady that sold us our house recommended them. They have a discount program where they come out twice a year to check your heating and air conditioning. We are very pleased with them. They do a very thorough check and also check the vents in the house. They are always on time and do a good job. They also installed our air conditioning system.