Description of Work: I give this company a rating of a zero. It is day three in record high temperatures with no AC and three wasted days waiting around for the technicians. The technician who has been working on our AC unit for the past six hours just drove away leaving all of his equipment at our house just came back and told us he quit and that someone would be back. This has been an insane experience and I recommend them to no one. We are renting through Ameriwest Realty and they obviously use this company which is cheap on them. This company is very unprofessional and I will for ever talk bad about this company.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Response from RESIDENTIAL SERVICE CTR
[Member Name Removed], Sorry to hear about your experience and that it was not resolved. We can not find your information in our system to show where this job is based on the info provided. Please call the office so we can investigate this further . 702-431-4311
Lindsay E.
06/2015
1.0
heating & air conditioning/hvac
+ -1 more
National Home Warranty - which shares the same business address with Residential Service Center, sent Residential AC repair tech to fix our broken AC. They did not succeed in the first try and left. We called NHW, they sent them back - again no success. The Residential tech told us that the AC is too old but NHW will never replace it. He offered to sell us a new unit. We reported the issue to NHW and have called NHW several times since then and was promised that Residential will revisit to fix the AC. It has been 2 weeks, neither NHW nor Residential would answer the calls. Both NHW and Residential needs to be investigated.
Description of Work: Pretend to repair the AC unit
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$60
Response from RESIDENTIAL SERVICE CTR
We are sorry to hear about your less than satisfactory experience. Please reach out to us at the office so we can investigate this further. 702-431-4311
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Heating and Air Conditioning,
Heating Oil,
Energy Efficiency Auditing
FAQ
RESIDENTIAL SERVICE CTR is currently rated 1 overall out of 5.
No, RESIDENTIAL SERVICE CTR does not offer free project estimates.
No, RESIDENTIAL SERVICE CTR does not offer eco-friendly accreditations.
No, RESIDENTIAL SERVICE CTR does not offer a senior discount.
No, RESIDENTIAL SERVICE CTR does not offer emergency services.
No, RESIDENTIAL SERVICE CTR does not offer warranties.