Rain of Las Vegas - DWS Inc

The actual replacement went great. However, when he tried to turn the water back on it wouldn't budge. He worked diligently on it for over an hour. Even had some neighbors show up to try to help. His boss showed up and tried but decided to get a different tool and went to Home Depot. It finally turned on. This was a problem they had never seen before, but they worked on it until the water turned on. Couldn't ask for more.

I cannot say enough good things about Rain of Las Vegas. We were seeking a replacement for our 12 year old Culligan water softener and felt Culligan had been ripping us off for years, so shopped around for a different company. Rain topped everyone we reached out to on pricing, responsiveness, and quality of product. As an example, the 1.5 cu ft softener we purchased from Rain to replace the same size unit from Culligan was $1,700 LESS than what Culligan quoted, and service calls for future needs after the warranty period is 1/3 the price of what Culligan charges. Their warranty is also far better, with a lifetime warranty on the tank(s) as opposed to Culligan's 10 year warranty. We called Rain 3 times prior to making our decision because we had various questions we wanted addressed before making a commitment. Our calls were answered or returned immediately, and our serviceman, Joe, answered all our questions courteously and completely with ABSOLUTELY NO PRESSURE. I even asked them questions in writing through Angie's List, and within 15 minutes of posting the questions, Joe was on the phone to answer me in person. He told us our options with what we considered complete honesty and transparency and never once tried to talk us into anything. The day he came out to install, he was prompt, finished the work extremely quickly, and did what seems to be an excellent job. He even removed the sediment filter we had placed after the old water softener because it was showing cracks in the housing, and there was not one penny charged extra. He also took a brief look at the Culligan reverse osmosis system we have and confirmed that Rain could absolutely do the annual servicing on the unit.....and for HALF of what Culligan has been charging us all these years. And a replacement of that unit, should we ever need one, would cost a mere fraction of what Culligan has quoted us in the past. The "on request" salt delivery offered by Rain is also far superior to Culligan, who insists you accept 6 bags of salt on initial delivery and then accept regular deliveries thereafter at a price that far exceeds Rain's price of a mere $32 for 150 lbs of sale....and they'll even test the water and do a maintenance check on the system at the time of delivery. Rain requires no obligation to have regularly scheduled salt deliveries......you just call them if you want them to deliver the salt.....or, of course you can huck 40lb bags from the store yourself if you'd rather go that route. You simply can't do better than this company if you need a water softener.

It went very well! They were experienced and very nice.

It went very well. I have been using the service for years.

unknown

Excellent work. Was in and out of house in 30 minutes. Considering it was time to replace expensive membrane and pre and post filters, would have cost me around $400 anyway, so decided to buy new system. Installer placed the new tank so we had more room under the sink, very smart. System works well, no leaks, great job. Have been with Rain for years, they installed my whole house soft water system about 7 years or so ago and it still works great, never had a problem. Great company, responsive, always there when you need them. Thanks, Mike and crew!

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Julie has a private room so that you do need to be observed by everyone. My husband seems to like this better. I like the convenience of the private room because it makes it cozier. She has a heated seat for the pedicures and 2 heaters so your not crossing your arms to heat the gel or acryllic on your nails. She has a pleasant demeanor. The overall experiences is relaxing.

Excellent as usual...getting expensive, though. labor is the big cost, filters run around 80-90 dollars, so the rest is labor. I'd do it myself but I guess it's worth it to have them do it professionally and they also make sure the system is running correctly. Been with them for years, so have no complaints.

After I bought a home in 2005 I shopped around (by car, no Angie’s List to help back then) and ended up buying a Water Softener and Reverse Osmosis systems from Rain of Las Vegas. Since then I have had them change the R/O filters every year. They have always been very dependable and professional. Since the inexpensive Water Softener I bought back then was only suppose to last 6-8 years I was planning to start shopping for a new one. So of course the old system decides to break and start spraying water around my garage. I had to use the main water shutoff to stop the leak. Of course this happened at 5 pm just after office hours so I had to leave a message on their emergency line and wait 20 min for them to call me back. I was given the option of having someone come out that night for $250 + parts or wait till 8 am the next day for $75 + parts. I chose the 8 am option. The repair person Sam Coakley called about 7:50 am to tell me he was on the way and (given I live on the edge of town and am not easy to find) arrived shortly after 8. He quickly found the broken part and it would have only cost me a little over $100 to repair it. But since I had already planned on replacing the system I decided to replace it right then. Of course I know that put me in a poor bargaining position and I hate it when they bring out the book of options where the actual prices are always less than the book prices and they have the special deal on the slightly more expensive option, but I am lazy and the prices were about what I expected. So I ended up buying a $1645 Water Softener and Conditioner. The old system was removed and the new system installed and tested in less than a hour. Sam did a great job of cleaning up after himself and showed me how to operate the system.

I have GE water softener GXSF27E01 which is built in April, 2004. It starts to have some problem with running automatically. The salt level never goes down if you don't do the manual reset (even you wait for a week). But if you do the reset manually, the machine will work and salt level will go down. I called GE customer service 1-800-952-5039 to ask for opinions. GE customer service guy was very nice and helped me to find out when my water softener is made and told me the normal usage year is from 10 - 12. Based on GE's recommandation list, I called Rain of LAS VEGAS and another company. The lady who answered phone seems very nice and professional, also Rain of LAS VEGAS said $75 flat service fee + parts cost. So I thought it is a good deal and made an appointment. The service guy came on time and called ahead, this seems very professional. He checked and said the valve needs to be replaced, then gave an unbelievable price. He said the valve will cost $481.87 + tax. Then he suggested to replace this unit with a price tag of $1595.02. I am not supprised by hearing the replacement suggestion since the unit is 8 years old. But how come the valve will cost $481.87? Check the parts for my unit below. This is the complete parts price list for my unit. Please use your own judgement to this story. But I am not going to work with this company. http://www.partselect.com/AdvancedModelSearch.aspx?ModelNum=GXSF27E01and mfgModelNum=and fkMfgID=2and source=GAWSand term=GXSF27E01and gclid=CN7Gy86PlLECFUFV4AodmWWheg

They change filters, recommend any additional work to be done. I have no problem with them at all.

The filter light on my reverse osmosis system was flashing, so I called Rain. They sent someone out that week. Their worker stated that my system was actually in need of further repair that would cost $500 and recommended replacement of my unit. I am not really sure if replacing the system was the best decision.

After the water softener that came with my home died, I decided to rent one instead of buying a new one. For less than $40/month, I get the water softener and salt. They even moved the unit from my previous home to my new one at no extra cost. After two years of working with them, I have no complaints. They are always friendly on the phone, as well as professional and courteous in person. It's been a completely ''no hassle'' experience.

Rayne of Las Vegas didn't take a long time to change our filters as they were familiar with it. It is their system so it is very easy and efficient to have them do the work. They will point out different things to us for us to watch. What matters is we never have any major problems with our water softener and we like that.