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Queen of Maids

House Cleaning, Blind Cleaning, Floor Cleaning and Waxing,

Reviews

4.626 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
8%
3
8%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 26 reviews

Kathy L.
10/2018
4.0
house cleaning
  + -1 more
Everything went as planned. They showed up on time and did a good job
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Candace S.
09/2018
5.0
house cleaning
  + -1 more
Great team. Prompt, hard working, thorough, kind and never stopped. I would hire again in a minute.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rex O.
08/2018
5.0
blind cleaning, house cleaning
  + 0 more
Two cleaning professionals worked four hours. Punctual. Pleasant. Top quality work. I will call them again if I have a need.
Description of Work: Deep cleaning three bedroom home

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JOHN H.
08/2018
5.0
blind cleaning, house cleaning
  + 0 more
The two men were on time, worked tirelessly, and did a great job. Service included cleaning blinds.
Description of Work: House cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven H.
08/2018
5.0
house cleaning
  + -1 more
Two men did a very good job.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

rod P.
05/2018
5.0
house cleaning
  + -1 more
I asked for a complete house dusting and countertop wipe down of the vacant home. It was done thoroughly and they even cleaned all hanging light fixtures without me asking.
Description of Work: general cleaning for new home move-in

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Irene K.
01/2018
5.0
house cleaning
  + -1 more
Almost perfect! Of all of the times that they were in my house, I only had one issue one time with a working using a stinky cloth in my kitchen (and that is why they got a B instead of an A). While I'm doing a great job of keeping up with my own cleaning nowadays, I have several events planned throughout the year and will definitely be calling on them! Honestly, I don't even shop for anyone else. I'm very happy with their work, their responsiveness, and their customer service. Highly recommended.
Description of Work: I needed a move-out clean in my rental, and for a few months between workmen, clean up in my new home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Queen of Maids
Thank you for choosing to work with us and for sharing your experience with others. I am glad to hear that the service continues to be of your liking!

Kristopher Y.
10/2017
5.0
house cleaning
  + -1 more
Good job done.
Description of Work: Cleaning a house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Queen of Maids
Thanks [Member Name Removed]! We are happy to hear that the house cleaning went well!

John G.
06/2017
5.0
blind cleaning, ceramic tile, house cleaning, window cleaning, ceiling fans, floor cleaning
  + 4 more
Very professional crew of three (family) performed superbly. Honest, professional, courteous, punctual, and friendly. Nuff said.
Description of Work: Complete house cleaning (interior.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Queen of Maids
Wow, thank you so much for your review! Your feedback helps to reinforce the services provided :)

Irene K.
05/2017
5.0
house cleaning
  + -1 more
They have been out several times, and I only had one issue was taken care of quickly. This group is about as responsive as you can hope for. I decided to get monthly service and that's really helped me keep my house clean all of the time! If I had the money to do so, I think I'd consider getting it done every week, to tell the truth, but for now, monthly works well. I pay a little more than the standard because I'm paying for extra cleaning for two cats who should be bald by now from the amount of hair they shed!
Description of Work: Monthly house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$152

Response from Queen of Maids
Thank you so much for your review. We've been happy to have you as a customer and look forward to making sure each of your services is always great.

Kristin C.
04/2017
5.0
house cleaning
  + -1 more
The team of two worked well together and got everything completed in a timely manner.
Description of Work: 2 bedroom, 2 bath + Kitchen,dishes vacuum floor and stairs, enterance and laundry room floor mopped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Thomas M.
03/2017
5.0
house cleaning
  + -1 more
I was not home when it happened, but they did a good job.
Description of Work: I used them a couple of times, but that was, like, three years ago. They did housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joshua S.
01/2017
5.0
house cleaning
  + -1 more
Queen of Maids did a fantastic job. I will be using them again in the very near future.
Description of Work: Queen of Maids was hired to do a 3 month cleaning service. They did a very great job. From beginning to end, they were very professional. My overall experience was a very favorable one. Thank you, Josh Simi

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Donald B.
12/2016
4.0
house cleaning
  + -1 more
They did an ok job. They did come on time and it was easy to book. Unfortunately, they did break one of wife's decorative plates.
Description of Work: General house cleaning, base board cleaning, fridge cleaning, pet hair cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$233.1

David S.
12/2016
5.0
house cleaning
  + -1 more
Very fast, efficient, and attentive to detail. Very good price. Unfortunately I can say with absolute certainty that our house has never been cleaner!!!they are highly recommended.
Description of Work: Deep cleaned our house. . They cleaned our 1850sq.ft. 3 bedroom 2 bath home in just under 3 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$209

April S.
11/2016
3.0
house cleaning
  + -1 more
We had the house ready. Everything was put away and straightened up and the dishes were done. A lot of our items were already packed so not a lot to clean around. Two ladies (they were very nice) arrived promptly and were here for 3 1/2 hours to clean a 4-bedroom home. They did a great job cleaning the bathrooms. Unfortunately we were disappointed with some aspects of the service. Our oven has two parts, which we showed them when they first got here. They cleaned the main part well but the lower part they half cleaned. Our french doors and the kitchen window were not cleaned. The kitchen cabinets were not wiped down. Other items in the home weren't dusted or weren't dusted very well, including under some of the furniture. Today we find ourselves having to do the jobs that weren't completed to make our home ready to sell as it's being listed tomorrow. This was half the price I paid last time we had our home cleaned and unfortunately you get what you pay for.
Description of Work: We had our entire house cleaned before we listed it for sale. We added on interior window cleaning and oven cleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
punctuality
5.0

$242

April S.
11/2016
3.0
house cleaning
  + -1 more
We had the house ready. Everything put away, straightened up and the dishes were done. A lot of our items were already packed so not a lot to clean around. Two ladies arrived promptly and were here for 3 1/2 hours to clean a 4-bedroom home. They did a great job cleaning the bathrooms. Unfortunately we were disappointed with some aspects of the service. Our oven has two parts, which we showed them when they first got here. They cleaned the main part well but the lower part they half cleaned. Our french doors and the kitchen window were not cleaned. The kitchen cabinets were not wiped down. Other items in the home, like our TV stand, weren't dusted or weren't dusted very well. Today we find ourselves having to do the jobs that weren't completed to make our home ready to sell as it's being listed tomorrow. This was half the price I paid last time we had our home cleaned and unfortunately you get what you pay for.
Description of Work: We had our entire house cleaned before we listed it for sale. We added on oven cleaning and interior window cleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
5.0
punctuality
5.0

$242

Irene K.
10/2016
5.0
house cleaning, floor cleaning
  + 0 more
Everything went fabulously! It's not often that I find a business that gets high ratings on Angie's List AND Yelp, and when I saw that this had both, I immediately scheduled them. Umberto (sp?) and Maria did the cleaning, and the house was spotless when they were done. In fact, there was an offer on the house the day after they were finished! I'm going to use this service for my own regular house cleaning, which I have never done before. Looking forward to having someone else do the heavy lifting. Highly recommended.
Description of Work: Move-out Clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Amber S.
09/2016
1.0
house cleaning
  + -1 more
The two ladies sent to us (Patty & Rebecca) did an awesome job! I was quoted $130.00 for two hours via Angies List Special pricing for the first visit. I was quoted $140.00 for all future visits by Elizabeth in the office. Imagine my surprise when I called to schedule further visits and was told my rate would be $152.50 Plus tip for any more visits....I told her she quoted me $140.00 per visit for future and her response was that it would be 152.50 plus tip for future visits AND that was a 15% off discounted rate from their regular fees...WHAT????? Needless to say, although I was happy with the two sweet ladies who came...I will NOT be calling this company who cannot get their rates straight in the future.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$130

Response from Queen of Maids
I'm happy to hear that your cleaning was awesome! That team always does a great job and customers love them. I'm glad that did great for you as well. I apologize if there was any confusion regarding the pricing for recurring services. From your review, it sounds like there was indeed confusion regarding the pricing, as we would not normally charge additional for recurring services unless additional services were requested. If you have any pricing questions, please feel free to contact us. We care about making sure customers are always happy with every aspect of their service, which includes resolving possible confusion with a recurring service quote.

Janet P.
08/2016
5.0
blind cleaning
  + -1 more
Umber to and Maria were quick, efficient and very accomodating. Would highly recommend the company. They responded promptly and continuously until the service was rendered. Very pleased
Description of Work: House cleaning service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Lynne D.
07/2016
5.0
blind cleaning, ceramic tile, house cleaning, floor cleaning
  + 2 more
Excellent! The ladies were on time, went right to work and did a wonderful and thorough job. I would definitely hire them again. I'm very particular with the cleanliness of my home and they did exactly what I would want done.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

richard H.
07/2016
1.0
blind cleaning, house cleaning, floor cleaning
  + 1 more
Floor, blinds, sills and refrigerator NOT cleaned. Waist of my time and money. Had appt, was not able to stay and supervise two cleaners. Even tipped $60.00 for assumed good service. My mistake...***-u-m-e.
Description of Work: Clean 4 BR 3 1/2 bath two story

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$199

Response from Queen of Maids
We followed up with the customer the next day after their appointment. During the call, the customer explained he had not yet seen the property. We told him to contact us if he had any feedback or questions about his service. This review is the only communication we have received from the customer regarding their cleaning. Customers can easily and quickly contact us by phone, email, or even online chat. We are here to make sure your experience was great! And if anything is lacking in a service, we will resolve it to your complete satisfaction so long we are contacted within a reasonable time. As always, we take quality seriously and strive for perfection. If a mistake is ever made or something is missed during a customer's cleaning, Queen of Maids works to resolve it to the customer’s complete satisfaction. I encourage this customer to contact us and we'd be happy to work to make sure any issues are fully resolved.

Sue G.
03/2016
5.0
house cleaning, floor cleaning, blind cleaning, ceramic tile
  + 2 more
Vern and Laura arrived on-time. They took interest in our home and really wanted to know what areas needed special attention. Our laminate floors (2 sloppy dogs) are always a challenge but they assured us they could handle them. They explained the solution they use on the floors and, after walking through the house to get a better idea of what we wanted, jumped right in. It looked like they each had their specialties and a system for working together. In addition to polishing the furniture and doing an amazing job on our stove and kitchen, they cleaned the shutters in each room, ceiling fans, and tops of doors with great care. The ceramic kitchen tile floor looks new and the laminate floors actually look "squeaky clean" as opposed to "streaky clean." Vern and Laura were very friendly and made us feel "at home" in our home. If you ever had a cleaning service that made you feel uncomfortable in your home, you know that I mean. ;) We are grateful for the fast, friendly, and professional service!
Description of Work: Clean 3 bedroom, 2 bath home including floors, and shutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Mark H.
02/2015
5.0
house cleaning
  + -1 more
I am very pleased with the team you sent to clean my home. They were fast, willing to do as much as possible in the time allowed and extremely polite. I look forward to having them back.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Beverly T.
12/2014
5.0
house cleaning
  + -1 more
They arrived before the appointed time and did a great job cleaning the place. The ladies were also really nice. We'll use them again!
Description of Work: Cleaned the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109
    • 1(current)
    • 2

Contact information

8465 W Sahara Ave, Las Vegas, NV 89117

http://www.queenofmaids.com/nv/las-vegas

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Blind Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Ceiling Fans,
Window Cleaning

FAQ

Queen of Maids is currently rated 4.6 overall out of 5.
No, Queen of Maids does not offer free project estimates.
No, Queen of Maids does not offer eco-friendly accreditations.
No, Queen of Maids does not offer a senior discount.
No, Queen of Maids does not offer emergency services.
No, Queen of Maids does not offer warranties.

Contact information

8465 W Sahara Ave, Las Vegas, NV 89117

http://www.queenofmaids.com/nv/las-vegas