Here at Pure Water Technologies, we sustain our business on quality and integrity. We are experts in the salt free water treatment and tankless water heating systems. As a full-service plumbing company we committed to quality from the beginning to the end of your project. We look forward to earning your business.
Do not use this company!!! I have a king water softener system this I purchased eight or so years ago. Recently something in my garage started beeping. I believed it was my King water filter system. So, I called the company and booked an appointment, I told them it was beeping, and it needed something fixed. The person on the phone, who knew nothing was wrong with the system booked me an appointment at the cost of $95.00. DO NOT USE THIS COMPANY!!! Mike came out and looked at the LED on my tank. He adjusted the clock and the cleaning schedule. At this point I figured out it was not my water filter that needed the service, too late. SO, that is my mistake that I paid for, life happens. Well, Mike having absolutely no self-control decided to destroy my LED on my take. DO NOT USE THIS COMPANY!!! I kept the clear plastic file on the LED screen to keep the screen clean and safe. It is in my garage and if I open the door on a windy day stuff will start blowing around, things like license plates and metal signs. Well, Mike decided that he wanted to remove the clear protective cover form my water take LED screen. Mike did not ask my permission to remove it, there was absolutely no reason to remove it other than Mike wanted to unwrap something that’s not his. DO NOT USE THIS COMPANY!!! When I asked why he destroyed my property he said to make it easy to read the screen. Mike looked at the screen and adjusted it with the protective file on with no problem. Mike just has the self-control of a child and wanted to destroy something that is not his. When I contacted the company, I got a response of, DO NOT USE THIS COMPANY!!! “Your concerns have been forwarded to me for a response. First let me assure you that Mike did not harm your property by removing the plastic covering on the LED of the valve. Frankly, that type of plastic sticky covering is used on most LED screens on several different types of devices in this day and age. That sticker is usually removed at the time of installation as it makes the screen much easier to read by removing an unnecessary obstruction.” DO NOT USE THIS COMPANY!!! I did not get an apology for there tech destroying my property, no offer to fix the issue, just the company making excuses for Mike who likes to destroy other people’s property, and if the CLEAR file is such an obstruction, how did Mike manage to adjust the setting with the clean film on the LED screen. With all the options in the city, DO NOT USE THIS CAMPANY.
Description of Work: Maintenace
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$95
Response from Pure Water Technologies
Mr. [Member Name Removed], we are sorry you are upset about the technician removing the plastic protective cellophane that covers the LED display. We assure you that it was not removed due to any kind of malice as it is standard protocol to remove this film in order to make the LED display easier to read more clearly. We do understand that your wishes were to keep it in place, however we wanted to ensure that you understood the normal protocol as we definitely did not intend to upset you by removing the plastic film on your display screen. With that being said, if you wish to come to our offices, we would be happy to provide you a new face cover, FREE OF CHARGE, that you can have so you can retain the plastic film that it comes with. We hope you have a Happy New Year.
Danielle J.
09/2022
5.0
plumbing
+ -1 more
I had a leak in my garage and Pure Water was quick to get me on schedule. They have very profession staff that did a great job of fixing the leak fast. I have also used them for my water conditioner and they provided excellent service.
Description of Work: Plumbing
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pure Water Technologies
[Member Name Removed], we are happy to have been of assistance. Thanks for your patronage.
Glenn K.
09/2022
5.0
plumbing
+ -1 more
I purchased a water filtration system, from King water, approximately 16 months ago. It has worked beautifully, and the water tastes great! They have very good customer service, and they respond quickly to questions. I highly recommend King Water Filtration. A+++
Description of Work: Water Filtration System installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pure Water Technologies
Mr. [Member Name Removed], we are glad to hear about your experience. Never hesitate to give us a call if you have any questions or need any plumbing services in the future.
Tami G.
09/2022
5.0
plumbing
+ -1 more
These gents are the best!! They showed up on time with all the equipment needed to complete the installation of our whole home water treatment system. They took the time to explain how the system works, and answered any questions we had. They left us with the manuals relevant to the equipment we purchased, and gave us the assurance that they are always available should any issue arise which we might be unable to remedy on our own with the user manuals. The level of customer service truly supercedes the poor industry standard of service. Would recommend to anyone who asks. Great job boys!
Description of Work: Custom whole home water treatment system
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Pure Water Technologies
We are glad you are happy with the services that we had provided. It was a true pleasure to work with you and we look forward to being of assistance with any of your future plumbing and water treatment needs.
Contact information
5502 South Fort Apache Road #100, Las Vegas, NV 89148
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Plumbing,
Water Filtration and Softening,
Water Heaters,
Excavating
FAQ
Pure Water Technologies is currently rated 4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
No, Pure Water Technologies does not offer free project estimates.
No, Pure Water Technologies does not offer eco-friendly accreditations.
No, Pure Water Technologies does not offer a senior discount.
No, Pure Water Technologies does not offer emergency services.
No, Pure Water Technologies does not offer warranties.
Contact information
5502 South Fort Apache Road #100, Las Vegas, NV 89148