Pure Plumbing & Air

We used Pure Plumbing and Air years ago and decided to have them come out again since we were having some plumbing issues. From the time we called them until the times Alex left our home we were very happy with everyone in the company. We were kept advised who was coming to our house, when the person was going to arrive, and who the person was with a photo. Alex, was the professional gentleman that came out to look at, give us an estimate, and do what we decided was most needed at this time. We will definitely use Pure again. Alex was a plumber who knew his job, got it done in a timely manner, and was pleasant to be around. Thanks

Myles Nicholas was the man!!! He came out to give a quote and did what he could to get the plumbing going again until He comes back to replace the sewage clean out. He was very knowledgeable & respectful. I will be asking to have him come back for any future services required.

Never will contact them again. I needed to get a flapper replaced in the toilet and they tried to upsell me into a complete rebuild for $651.00. They wouldn't just replace the flapper so I had them leave and had to eat the $99.00 service charge. I'll buy what I need at Home Depot and do it myself over the weekend.

Professional, prompt, and respectful.

Had a new toilet installed in May 2020 and everything has worked out very well. Price was a little high in my opinion, but the situation called for a reputable company to install on some messed up floorboard and they did great job. Provided a few toilet options, let me choose and then went and made the purchase from local store. Did not have options on the truck which is understandable.

Gary Hopkins, our plumber, was amazing. Professional, courteous and diagnosed issues without wasting any time. Highly recommend him and this company.

It went very well and will use them again in the future.

This is a difficult one to write because, in the end, I think the actual work done was completed very well and professionally. We had a tankless water heater installed to replace our aging tank. The problem i have is with their business practices and lack of effective/accurate communication. A two-day job stretched to a week+ due to workers leaving early every day for one reason or another. Admittedly, one of the days was understandable due to a family emergency and I absolutely cannot begrudge somebody leaving early to attend to their child. That’s just being a good dad. The job completed on a Friday and I was repeatedly assured that an county inspector & Pure Plumbing employee would be arrive early Tuesday (Monday was Memorial Day) to close the job. Nobody ever showed up and I was told nothing. I came to learn that Pure Plumbing plays some shady games when it comes to permitting a project. They (illegally) do the work without pulling permits. Then, after it is done, they submit drawings of the completed work to get an after-the-fact permit pulled. It’s only then that they request an inspection which happens a couple weeks after the fact. They also expect full payment before the work passes inspection. I tried to contact the owner of the company (Andrew Aranda) via phone and the email his office supplied in order to discuss/resolve the issue, but never heard a reply. Unpermitted work exposes the company and the homeowner to potential fines and long delays in completion. Even though I love the work they did and would love to use them again, I would hesitate because of legally questionable methods that cast a shady layer over the operation. Are there other hidden corners being cut? Their talented roster of tradesmen/women isn’t worth doing business with because legal games are being played with the county. I plan on contacting a Clark County agent to discuss this job and warn them of potential future dishonesty.

Representative for the company was very professional and detailed in his information. I will be using this company in the near future.

Excellent, I highly recommend Pure Plumbing, very service oriented.

The price was more competitive than the other quote I received (by $300). Work was done immediately, quickly, and thoroughly explained. The gentleman was polite, personable, and professional. I'm elderly with a quirky, cynical outlook on life and sensitive to ageism; there was none. I especially appreciated that. Pure will be my plumber of choice for any future work.

Very efficient and knows what's he doing.

We called to get a price, as we were doing some comparison shopping. They wouldn't give us a price, even after I supplied the brand and model. In fact, they never called us back after I provided that information. They insisted on sending a tech out to take a look. Shouldn't be necessary for the job we needed, a waste of our time and theirs. Makes me think the tech would have "found" some problem that needed to be fixed. They won't get any business from us.

Pure does everything right until the price is quoted . Sent first person out to assess work and leave a quote. Told us our present water softener wasn't working properly and should be replaced. We opted to receive their quote but have other work done. Felt it was high, but the workman are pleasant and a second person came to do the work. They sent texts with photo of person coming to house. Great!

Horrible used car sales men. We had a back up in our master bathroom called them out and the nicest gentleman came out. They said the would snake the drian and have us going in no time but wanted to check so other stuff while they did that. They then recommended we have our pipes jetted since they were older. We told them we would think about it. oh we will give you 10% off if you do it now. We told them we couldn't do it now anf magically the snake wouldn't work and the only option was to jet the pipes. we paid $2200 to get it done with the promise it would fix everything and we would need a plumber for at least 10 years. About 24 hours later the same clog returned and they had no one that could come out till the next day. We were not happy but figured we would just use the second bathroom. A few hours later my 2 year old daughter went into the second bathroom slipped and hit her head. Whatever they had done had actually clogged the whole house and now simply running water in the kitchen. which is in a different line , pushed water out the bottom of the second toilet and now we had a flooded bathroom. Called with no help. After calling about 5 times and speaking with the "manager " someone came out at 10:30pm. We had 6 people with no bathrooms or water until then. This gentleman comes out uses a larger snake and fixes the problem (jetting was never actually needed)! We were told by this "manager" he would be talking to his "manager" about a partial refund only the next "manager" has to talk to his "manager". No one ever calls back when they promise to and we have now talked to 3 managers with no solution and no call back for a week. Do not use!!!! And do not read their reviews on their website, they do not let customers leave reviews, no wonder they are all 5 star.

No return calls for our estimate, had to engage our landscaper (who recommended them) to "encourage" them to show up and finalize the estimate. The estimate was fair and the work was performed. However, they installed the wrong sized gas line so I cannot install all the items I had given them on the list due to insufficient gas supply. Of course, to redo would require tearing up hardscape that was placed over the line. Complete fail by Pure Plumbing.

I asked the Plumber to just connect the Membrane, I had put an old one in.He informed me, He had to do "a full service. I said "ALL the filters are new, just need the Filter and Gasket." He said "No, I must do a full service,$300+. On a 150 dollar system? I needed it so, OK. He finished and It worked. The next day I realized the Storage tank bladder was blown and needed a new tank. How could he do a "Full RO Service and not check the Tank?? $ 300 down the drain!

From the initial contact with the office to the final service, they were an excellent choice. They did not try to oversell; I was given three options, including replacing the current system with the same choice (the cheapest) and two additional choices providing different options at different levels of cost. Other companies that provided a quote only offered one option and looked for a decision immediately, The two service techs that came out and installed my new system were exceptional. They wore masks and gloves for my safety and explained everything that they were doing each step of the way. The system has been in for a week now and I am still having difficulty getting used to how wonderful the water feels compared to the many years of super hard water. The company was an excellent choice and will be my plumber from now on.

I believe his name was Josh He was very professional, got right to it, said it would be no problem and went right to it. It didn't take that long We've used Pure Plumbing previously regarding an broken air conditioning unit and the lead worker was Juan who had the same sort of nice personality and got the job done quickly. We think this is the best plumbing company in Las Vegas...just our opinion

It was a difficult leak to identify. Juan was excellent! Could not ask for better.

Very well. Del the plumbing tech was very good and paid attention to the details. If I ever have a plumbing issue, I will definitely call Pure Plumbing and request Del.

Did not hire. They sent a plumbing supervisor who was more a salesman than a plumber. The plumber was running late.

Everything went well - professional - I provided 3 bathroom faucets - company provided 6 angle stop valves and about 3 hours of installation - was not an emergency - I hired without comparison's because of reviews on Angie's list, my mistake - My price was $1,438.00 after a discount. After review, more than overpriced.

Process went smoothly. Donny came out to explain our options where to install the device. He was very knowledgable about it. He explained the cheapest way to the more expensive. Donny was very friendly, congenial, and had very good explanations about what he would be doing. We hired Pure then. Will keep for plumbing services. Price very reasonable.

Juan was scheduled for 8-10 am. Company texted and he arrived on time. I explained about the water marks on my baseboards, after checking the pipes, I advised him we had it repaired because the faucet was leaking. He said the gasket probably gave out because of the pressure valve leaking. He was correct, replaced the pressure valve and problem solved. He was very knowledgeable, respectful and professional. I most definitely will use them for any future plumbing needs