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Senior Discount
10%
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Reviews
3.112 Reviews
Showing 1-12 of 12 reviews
Kim N.
04/2024
landscaping
 + -1 moreWe hired moon nursery to plant some trees in our back yard and put plants in 4 of our large planters in the front of our house. We also paid them to redo the irrigation in the back. I told the irrigation team, and the moon nursery sales guy, and the moon nursery project foreman, about how the irrigation tubes come from the holes in the bottom of all the large stone pots. They all acted like it was no big deal. After they finished the job, I noticed that all the black irrigation tubing for the 4 light tan colored stone pots were just draped over the side of the pots, instead of coming up the the bottom inside of the pot like they were supposed to, and one of the pots in the backyard had no irrigation coming to it at all. The worst part of all was that they didn't even bother to trace out which valves were supplying what. They just ripped out old irrigation tubing or canceled out old lines. One of the lines that they canceled in the backyard was also supplying the 4 large clay pots in the front of the house. Basically, all the plants in the 4 pots in the front died. My husband and I called them so many times. They actually did come out to look a couple times and left. After so many attempts to contact them and find out what the solution would be, we gave up and put fake plants in those pots. I'm still very upset that they did such a horrible job with the irrigation, killed 5 of our new plants, left the 5 pots with absolutely no irrigation when before at least there was some irrigation although old; only haphazardly threw a few tubes over the side of a few pots; and refused to fix the problem. My husband and I are very busy. Still we tried so many times to contact them, but they just blew us off.
Description of Work: planting and irrigation
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$20,000
Karen W.
05/2020
landscaping, greenhouses
 + 0 moreI called in and talked with a Sales Associate. I believe his name was Anthony. He were great on the phone. He was able to answer my questions and concerns and write up the quote. On the scheduloed date, I got a call from Diego who was running the crew for my job that day. The crew got there, asked a few questions and planted and made certain that everything was able to be watered. Great crew. Diego was excellent.
Description of Work: I needed two bushes in front and 6 trailing Lantana plants planted in the back of my house.
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Yes, I recommend this pro
$360
Laura V.
05/2020
greenhouses
 + -1 moreMoon Valley Nursey has absolutely horrible customer service and is taking advantage of their customers. I bought a tree from them on 4/24. I went there to buy a small cheap tree and they kept pressuring me to get a $600 tree. Eventually the guy offered it to me for $400, which I accepted against my better judgment. He asked if I wanted to pay a $150 fee for them to deliver and plant it or if i wanted to plant it myself. Well I said I'd plant it myself to save money. NOT ONCE WAS A WARRANTY EVER MENTIONED! Last night my tree completely snapped off near the base of the trunk. I have pics where you can see the tree had a large defect where it snapped. I called them to see if I could get a replacement tree and they told me that since I planted it myself there was no warranty and I was **** out of luck. But they would offer me a replacement for $300. The $300 replacement would also have no warranty and i really should pay $600 for a new tree, $150 for the delivery/planting and then they'd warranty it for 90 days. Are they insane? People are seriously hurting for money right now and they are ripping people off. All I want is my tree replaced or refunded.
Description of Work: Buy a tree
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$487
Brian W.
03/2013
greenhouses
 + -1 moreAs soon as I walked in the store, the manager of MOON NURSERY greeted me and kept mentioning how every plant and tree bought at moon nursery has a 100% gurantee if they die. They did all the planting and irrigation. 5 months later all the plants were dying.When I tried calling the manager he ducked all my calls. I called the BBB and they could not reach an agreement with MOON NURSERY.Long story short I am out $7000 and tell everyone I meet to stay away from MOON NURSERY.I have a family member getting a degree in horticulture and he said that MOON NURSERY has a horrible reputation in the industry.
Description of Work: Manager of store helped us pick out our trees and plants $7000 to be excact with a 100% guarantee on all product for one year.Our biggest incentive for spending that amount of money.
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$7,000
Stephen C.
10/2012
greenhouses
 + -1 moreAdam Gordon was the wholesale manager at Moon Valley Nursery and he was awesome. We went to the nursery first and we told him that we were new to the area and it's a brand new backyard and he gave us some recommendations. We were having such a hard time trying to pick everything out and he said that he gives free estimates. He came out to our house and helped us design the whole backyard. After we designed it and the recommendations of the different kinds of plants and trees we went back to the nursery and got to individually pick them all out and then they installed it. They're a first class outfit and they know their business. They know their plants inside and out and they don't just sell you anything. They make sure that you're getting the right thing and they guarantee them. They were actually here early.
Description of Work: We bought a whole bunch of trees and shrubs from Moon Valley Nursery. They helped in designing our backyard and installed all of the plants and trees.
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Yes, I recommend this pro
$4,000
Response from Moon Valley Nursery
Linda J.
02/2012
tree service
 + -1 moreWent very well, very professional company and i would use them agian in the future.
Description of Work: They planted a tree in my yard.
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Yes, I recommend this pro
$300
Claudia V.
01/2012
landscaping, greenhouses
 + 0 moreWe had a good experience wih the services and sales from Moon Valley Nursery. We purchased palm trees and plants for our back yard. The price was acceptable. Their landscape consultant discussed our needs in detail and the landscapers did an excellent job in our back yard. The plants and trees are developing beautifully.
Description of Work: The delivery of the palm trees and plants we bought was on time and the day we requested. Their landscape consultation was useful and the landscapers planted the trees and plants as requested. They also fixed our landscaping irrigation
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Yes, I recommend this pro
$3,500
Dora S.
12/2011
tree service
 + -1 moreWould never use or recommend moon nursery to anyone, nor groupon. The staff at Moon are kids, and one hand doesn't know what the other is doing. As a result I spent 4 hours of my time and a half a tank of gas and left empty handed with a bucket load of anger and stress. Shouldn't have happened.
Description of Work: First experience with group on and moon nursery and my last with both. Bought a groupon deal, $10 live Christmas trees or 50% off at Moon Nursery. Since all I wanted was a small one, table top, I figured I would actually get a tree for $10. Well, nothing could be further from the truth. When I purchased the coupon it said that I could pick up my tree at Farm Road by 12 noon on the 26th. I called the nursery about 11:30 and explained I got the groupon deal, however, I did not receive my confirmation email. No problem he says our name will be in the system. Gave me directions to the nursery. I pass a stand on Farm Road, saying Moon Nursery trees but no trees and no people. We proceed to nursery, 2 kids told us the trees are just being delivered to the Eastern address and they don't know when they will arrive. Again I reiterate about the lack of confirmation email, again, no problem. Not happy that I already drove 40 minutes there, 40 minutes back to have to come back yet again, but silly me, I do so that they aren't picked over when I get there and insurance that I will actually get a small one, right? WRONG! I called again around 2 with my tale of woe, they said the trees were in route, again the lack of confirmation email, no problem. Drive the 40 minutes again and they are just unloading the trees. I ask if they had any smaller ones, they said no, they had nothing under 5 to 6 ft. So I explain the groupon deal, and ask how much the tree was, the 5 footer, he said $39.99, with my $10 off after confirming with his cohort it would be $29.99 plus tax. Well, knowing I was paying full price for the tree and that this was no deal at all, I said nothing, forget it right? Okay, I'll buy it, put it in the car, as by this time I had wasted entirely too much time, gas, energy and stress for a "great deal" on a tree. So they put it in my car, I pay the boy, he's on the phone talking to someone and says they need the groupon confirmation number. I had already explained that I don't have one. They said they couldn't sell me the tree without it. Are you Kidding me? Oops, I almost forgot, for all my trouble they were giving me a 2 ounce bottle of tree fresh that normally sells for $5. Anyway, remove the tree from my car, take your bottle, I'm done with groupon and Moon Nursery. I went to star Nursery, got a $30 gorgeous tree and 12 oz bottle of tree fresh for $1.99. Moon Nursery is a rip off for any consumer.
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Tenaya P.
04/2011
landscaping, tree service, greenhouses
 + 1 moreWe saw them at a home show last year. The work they did turned out well. The representative that we met with at the nursery that helped us pick out plants was very knowledgeable about the pros and cons of some of the plants we were picking out, what they would be useful for, and the care of the plants. He gave us a pretty good tour of the area and helped us to get what we needed. He worked with the managers to get us a nice package price. Their people showed up after a week and a half, so they were very timely on actually getting the trees and the rocks to our house. They showed up bright and early in the morning and just kind of worked really quickly and did what they needed to do to get the landscaping done. I kind of interrupted their Saturday too much. The only thing I do have negative to say about is when he figured in the amount of rocks that we needed he kind of gave us twice as much, so we ended up paying for double the amount of rocks than we actually needed. We are going to use them somewhere else, but it wasn’t something we had planned on doing yet. We are moving up another project just because we have the rocks sitting out in our driveway right now.
Description of Work: We used Moon Valley Nursery recently. They did a complete desert landscaping for us. They also did tree planting.
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Yes, I recommend this pro
$1,900
allan D.
09/2010
greenhouses
 + -1 moreThere are two big nurseries in town: Moon & Star. Moon- Larger selection, greater variety, hard sell (so be prepared when you enter it is like a used car lot). Better for landscaping. Star- more consumer orientated (like WalMart). Cheaper with their sales being very cheap, but little assistance. Better for gardeners. I have purchased equally from both depending on my need. Hint: Star, look for their sale items. Usually 30% cheaper than Moon. Moon, haggling definitely gets the better price. Don't be afraid to take a Star ad in as they will match or beat. Star doesn't haggle but Moon certainly does to offset the fact that their prices are higher to start with.
Description of Work: Been in Vegas 25 years and purchased thousands in trees etc. This purchase: 4 Mex fan palms 20ft, 3 queens 15 ft, 35 privot hedges, etc..
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Yes, I recommend this pro
$1,000
Michael or Judy S.
08/2010
greenhouses
 + -1 moreThe planting of the tree was fine. However, the tree is NOT suited to this climate--it turned out to use a lot of water and is NOT cold hardy. We live at about 3000 feet, and within a year the tree was dead because of a cold snap, although we tried really hard to save it, covering it, using heat lamps, etc. They were clearly trying to get rid of a lot of trees. So we spent $1100 for nothing, and when I complained to them I received NO response at all. Don't buy a tree from these guys.
Description of Work: We needed a tree to replace one knocked over by wind. Went to MVN and was given the hard sell on a ficus. Were told it was an excellent tree for this climate, low water use, etc. We are not tree experts and so we believed them.
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$1,100
Jonnye W.
07/2010
greenhouses
 + -1 moreThe planting crew was great and I have no complaint with them, but the sales people at the Tule Springs Rd. store are like used car salesman. They get you before you have even gotten out of your car. Because they are on commission, it becomes a cut throat game and for that very reason, I will never go there again.
Description of Work: Tree planting
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$491.4
Contact information
7375 Tule Springs Rd, Las Vegas, NV 89131
www.moonvalleyvegas.comService hours
Sunday:
9:00 AM - 5:00 PMMonday:
7:00 AM - 6:00 PMTuesday:
7:00 AM - 6:00 PMWednesday:
7:00 AM - 6:00 PMThursday:
7:00 AM - 6:00 PMFriday:
7:00 AM - 6:00 PMSaturday:
7:00 AM - 6:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Greenhouses/Nurseries,
Landscaping,
Tree Service
FAQ
Moon Valley Nursery is currently rated 3.1 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 6:00 PM
Moon Valley Nursery accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Moon Valley Nursery does not offer free project estimates.
No, Moon Valley Nursery does not offer eco-friendly accreditations.
No, Moon Valley Nursery does not offer a senior discount.
No, Moon Valley Nursery does not offer emergency services.
No, Moon Valley Nursery does not offer warranties.
Moon Valley Nursery offers the following services: Greenhouse & nursery
Contact information
7375 Tule Springs Rd, Las Vegas, NV 89131
www.moonvalleyvegas.comService hours
Sunday:
9:00 AM - 5:00 PMMonday:
7:00 AM - 6:00 PMTuesday:
7:00 AM - 6:00 PMWednesday:
7:00 AM - 6:00 PMThursday:
7:00 AM - 6:00 PMFriday:
7:00 AM - 6:00 PMSaturday:
7:00 AM - 6:00 PM