LA-Z-BOY FURNITURE GALLERIES

Received the furniture. From day one, the recliner/rocker on one side does not operate properly. We have had service on it 4 times, it has practically been replaced, and the problem still exists. Lazboy wanted to continue with repairs. Repair what---it's been replaced. So, we plead to return the furniture, not even get cash, give us a store credit so we can exchange it for furniture with no mechanisms. Their own repairmen admit the quality of their furniture has deteriorated to plastic crap. The tell us they will give us credit but not for the sofa. I was so happy, But that was short lived. To lazboy, my love seat is three pieces, they are only giving credit for 1/3 of the love seat. As the pieces are connected with hooks and latches, they cannot be used as individual pieces. So I'm stuck either replacing that piece or have hooks and latches sticking out one side and buy some thing else. I even asked them, if you bought a bad product, would you return it and buy it again? I again plead for reconsideration,,,,,,,,,nope 1/3 credit. Lazboys quality has gone way down, so has their customer service. Too bad their prices didn't go down as much to match!