KITCHEN CONCEPTS INC

Description of Work: I spent 33 GRAND on this project. This was an ADA handicap contract. We were supposed to have all new custom ADA approved cabinets for the kitchen and custom re-fronts for the laundry room and three bathrooms completed within 5 months per written contract. Services were nearly non-existent and far between at best. He installed nothing for over 9 months. At the nine month mark after down payment, he finally started to tear out my kitchen. Beware, this company provides either no or inadequate protection for you flooring. Many stupid mistakes were made by his inexperienced people and things were damaged in the kitchen tear out (including my Brazilian cherry floor) that cost me many unexpected extra bills. Much later I found out that Kitchen Concepts used unlicensed people for the tear out which was illegal. There were numerous problems with the installation. Ralph's son, Justin, (supposedly the only one with a license for tear out and installation-but the license part proved to be a lie) had diabetes and would constantly use the "illness" card and want to shorten his already little time at my house due to his health. Once gone, it would take months to get him back. I was in tears constantly. Ralph's major blunder was my kitchen island that was supposed to have 18 drawers. But he made them 17.75" instead so that the self closing standard 18" sliding drawer hardware could not be used. I had to drop down to the next one made-a 15" sliding mechanism. But that means I have three inches of non-usable back cabinet space all the way around the island. It will cost $5,000.00 or more to replace the island as there is already granite on it. Additionally, he constructed the cabinet over the cook top improperly. I asked for a 42 opening so that a vent might be bought in the future, but he made the opening 41 or so making it impossible to buy a pre-existing hood vent. It now has to be custom made, which will be incredibly expensive. More problems with installation, I actually had to pay Ralph's laborers directly just to keep them working overtime after 3:00 PM (and this is because they never showed up until around 11:00 AM to start) or I might not have seen them again. If Ralph had a newly paying job elsewhere that's where he would be. He already considered me a lost cause at the 18 month mark. Ralph wasn't willing to pay overtime. To add insult to injury I had to pay for nails, handle screws, cherry edging, painters tape and the time for a few trips to the home improvement store. I spent over $300.00 extra for goods and services that should have been included in any cabinet contract. This company and its owner, Ralph Waisman (and son Justin), needs to be put out of business ASAP. Kitchen Concepts and Ralph Waisman has had several Contractors Board complaints filed against them, and my complaint has been recently added to try to get back about $15,000.00 in contracted items he failed to pay for. He also already has several monetary judgments against him.