K & B Door Company

I called the company and described the problem I was having with my garage door. The woman that answered advised me on a procedure to check the safety devices to determine if that was the cause the problem. By making the recommended check, that resolved the problem. Didn’t require service call. When I have to replace the garage door opener, I will certainly use this company.

Everything went great. Another company wanted to sell us a brand new door for $800. K&B said we did not need a new door. Thank you very much!

Robbie came out and assessed the problem that I had been having with the door (it kept bouncing up after closing and wouldn't stay down). After assessing the problem, he gave me his solution. I was willing to pay much more, and even replace the door if needed, but he told me that that would not be necessary. He repaired the door with a metal plate and I suggested that we change out the garage door, which I had been having trouble with for years. He then assisted me in programming the remote controls for the garage door, as well as a keypad outside the home. After all of this, he instructed me on how to use the garage door, new openers, put in new codes, everything. I could not have been more pleased with Robby. I highly recommend them.

I was generally satisfied, especially with how prompt the company was in starting work. However, I was a little frustrated with all the extra work it took to finally fix the issue.

Showed up on time, replaced the board in under 10 minutes. Quick and easy.

He arrived on time did a professional job and was done in a couple of hours.

everything went well. very professional, always on time and gets the job done. overall very pleased.

My garage door opener stopped working and I made an appointment for Thursday, July 10th, to have them check it for me to see if it could be repaired or needed to be replaced. They gave me a time of arrival of between 12 noon and 3:30pm. When nobody showed up by 4pm and nobody called, I called them to find out if there was a problem. The lady that answered the phone said that the technician might be running late; she took my phone number and said that they would call me. Nobody called. At 4:55pm I called them again and this time nobody answered; the answering machine came on and said that they were closed for the day. I did not leave a message. I waited around the house until 5:45 pm, still nobody called and nobody showed up. I called them again, and this time I left a message and told them that I was very disappointed with them and would find someone else to do the work for me; I told them that I did not even want to hear from them and not to call me.

I thought the work was fine, the follow up was poor. Once they left and I had problems and question they had forgot the customer and really did not care. I called a number of times and nothing happened. I called the garage door manufacturer and there service over the phone was great.

I called on Friday at 4p and they were willing to set up an after-hours appointment for me that day or the next. Since I could save about $60 by waiting until Monday morning, I chose to wait. Travis arrived on time first thing Monday morning, quickly spotted the problem, and fixed it. After doing so himself, he showed me how to lubricate the wheels and hinges and told me what products to use. When I asked, he said NOT to replace the motor until this one dies, which kept me from spending money unnecessarily. The company included a $9 charge (on a $250 bill) for using a credit card. Had he pointed that out, I would have paid with a check instead. I also forgot to give him the $15 coupon I downloaded from their website, but that was my mistake. Overall, excellent work and very friendly, professional and accommodating, plus, there's a 7-year warranty on the springs. I will definitely use K&B in the future and recommend them to others.

At first I needed to have 2 panels replaced due to dents causing the panels to field in on themselves. We had people accidentally open the garage without knowing how to to do properly and the last 2 panels failed. We originally got a quote for 2 panels and it was around 580. They did seem a little disappointed that I did not need all 4 panels, cause they would have made the overall cost cheaper. After my incident, I called and the cost increased less than $100 for the entire door. Setup the appointment and the guy took only about an 1-1 1/2 hrs to install. The door has worked great.

They provided me with detailed information over the phone, in regards to different types of opener and what they provide vs. what I can buy on my own and which brands to look for and etc. They weren't the cheapest but they sounded more thorough so I went with them. They came out on-time and confirmed the appointment the day before. The installer was a different guy than the guy I talked to on the phone but he was very professional and really good at what he did. The installation was pretty fast and he cleaned up after himself very well. Very glad I chose them and highly recommend them.

My tenant reported an issue with the garage door being off track and tilted, so I called K & B Garage door Co. as I've used them in the past. The repair technician came out the next morning exactly at the time of the appointment which meant that I didn't have stand around waiting. The technician found the the garage door was not properly installed original as the bracket that attached ge Door Company again.door from motor was jerry rigged, so he replace the improper bracket with correct OEM manufacturers bracket then aligned and lubricated the garage door mechanism. Afterwards it worked perfectly! What I really liked was the technician explained everything he was doing and answered all my questions. I will definitely recommend and use K & B Gara

removed bottom two panels replacing them with two new panels.

he was on time polite and professional. very knowledgeable and often a number of possible solutions at various price ranges. I have two other garage doors on property and will definitely call if service is needed

Within 30 minutes of calling the company, a repair tech was at my door. Within 30 minutes of arriving, he had replaced a broken garage door spring. Tech was pleasant guy. Cost was as quoted. Perfect.

Over all it went well. The installers had to move my stuff to install the door, so I am still trying to get that straignten out, but it was a mess due some recent household renovations.

They were the only ones who could replace the windows so I went with them. They were really expensive. Everything was not outstanding or bad and it was right in the middle, from talking to the owner to the person who took the call. There was normal stuff and it wasn’t outstanding customer service and there was nothing that was bad. For the windows I would go to them but for the garage doors I might go to someone else and that is because of the pricing. With the amount I paid for the three windows I hope my windows never break again.

Their service was good. They did everything that I asked.

They show up, do the job and have had not problems after. Here in Vegas were there are so many shady operations, IN ALL FIELDS, they are the one I use and will continue to use.

We needed someone to come out right away. They were not able to come out that day.

Very well - the service person was very competent.

I love this company. They are very responsive. I would highly recommend them to anyone needing this service. I will definitely use them again in the future.

See above. There's nothing I'd suggest they not do and to continue as they did.

Bob was amazing! The door, which I assumed was beyond repair, looks almost like new. One would have to know it had been damaged to notice. The cost of repairing the door versus replacing it was a fraction. Integrity speaks volumes in today's business world, and I would recommend this company to anyone!