Jump 2 It Plumbing, LLC

I contacted the company after doing my due diligence for this project. I scheduled the appointment A WEEK IN ADVANCE and was given an 8-10 am window. At 10:10, I called and was told that the original plumber was tied up but that they would get another plumber to me in 20-30 minutes. I cancelled that appointment and went with another provider. If i gave them a full week to schedule something AND the person that was to do the job was unavailable, I should have received a phone call first thing and they should have solved the scheduling issue....I shouldn't have had to make that call.

Agent was more a salesman. On arrival, he tried to sell me a new boiler. After I explained him carefully that the boiler is fine, but the circulating pump is not working properly, he suggested a new water softening system for 6.8K... He finally replaced the circulating pump as well as a filtration system, and till today I am not sure that the filtration system needed replacing. The salt consumption is still high. Nobody contacted me nor got back to my emails.

John was professional, pleasant, and punctual for the bid appointment, as well as the installation appointment. He communicated the process and was competitive with the other plumbing vendors. However, he had to return twice because of a kitchen leak, and not knowing how to correctly complete the vessel connection. The significance of the vessel sink is that, John said the countertop vendor made an error, so another schedule had to be made. This infuriated that vendor because when he came back out, he said nothing was wrong. He actually called John, spoke with him and prepared the sink for John's return. It felt like I was in a vendor war and the countertop vendor wanted a $150.00 service fee since it wasn't his error. However, everything turned out well. Finally, during post completion conversations, 2vendors said their plumbers would have billed me approx $600 -- Wish I'd known that at the start. I'm going to check yes for using the provider again because John was good;BUT I'd really probably use my countertop vendors plumber.

I bought a big deal, but never did business with them. I contacted him three times, he never answered, and finally when I contacted Angie’s List about it, he called me back and left a message. I left him two messages after that and he never called me back again. Very unprofessional. Maybe he’s overcommitted, but I don’t do business with people like this. I called Angie’s List and they gave me a full refund for the deal.

Anthony did a wonderful job! I really appreciate the work he performed. I would use this company again in the future for all my plumbing needs.

Everything went well. I would use them again in the future.

We have used this company at least 3 times, I would not even think of calling another company.

Went very smooth. He was on time and finished quickly.

Work was done quickly and satisfactorily. In talking about water softeners the person that was here basically said that California has outlawed salt water softeners and that is absolutely incorrect.

he left blue bowl stains on our bathroom rugs... sloppy.

Unclugged kitchen drain and unclugged slow moving bathroom sink.

Initially purchased this for faucet repair but it started working OK so waited to see if it would give me trouble again. After several months it started leaking again so called to schedule the service and it was set up for the next afternoon. Waited all day but no one showed. Called back to see what happened and he said he would send someone out. Never showed or called to explain. Finally fixed the faucet myself. Did not want to deal with or talk to them again.

I purchased the Big Deal for an outdoor hose faucet replacement provided by Jump 2 It Plumbing on June 10, 2013. One week after purchase I had a CT scan ultimately resulting in a diagnosis of cancer, which essentially put everything else on a temporary backburner. The coupon for the Big Deal outdoor hose faucet replacement had an expiration date of Dec 7, 2013. After arriving back home from treatment in Phoenix, I called the contact person (Darrick Jump) at the phone number listed on the coupon on Nov 12th. There was no answer, and I did not leave a voicemail message at the time, intending to call again in about a half hour. Approximately 10 minutes later Darrick called back (from a different number), and I told him that I would like to make an appt for an outdoor hose replacement. Darrick was rather short, stating they were "no longer really doing that repair". I explained that this was in regards to a Big Deal I had purchased from Angie's List back in June, and I had a coupon that didn't expire until Dec 7th. Darrick was, in my opinion, extremely rude, stating that he was not going to send a technician to my area (Henderson) because he had "already been out there today". I told Darrick I wasn't looking for someone to come out today, and inquired if I could set up an appt for Friday (Nov 15th), as I would be available at home that day. Darrick made an appointment for a service person to come to my home between 10am-12noon, and said the technician would call me prior to arrival to insure I was home and to advise he was en route. Noon came and went, no call and no doorbell ring or knock at my front door. At 12:35 I called the Customer Service number listed on Jump 2 It Plumbing web site, and left a message. I then called the contact number as prompted by the message on the customer service number. Darrick answered the phone, and I explained who I was and why I was calling. Darrick was again somewhat short and seemed to be disinterested; when I inquired why no one had at least called, he stated that they had "been swamped with emergency calls today". When I said, "so, it's not going to happen today?" he replied that I could reschedule for next Monday. I advised Darrick that Monday is not an option as I would be out of town for further treatment and inquired about a refund for services not rendered. Darrick stated the refund had to be requested through Angie's List. I do not know if Darrick is a service provider or simply the contact person for the business, but regardless of his position in the company his customer skills are non-existent. He was rude and arrogant both times I spoke with him, and did not seem to even care about, or is perhaps just clueless regarding communicating with potential customers. Either way, I will not be seeking services from this business in the future, nor will I recommend Jump 2 It Plumbing, unfortunately based solely on Darrick's attitude.

They were prompt and professional. They did a great job of answering all of my questions.

The experience with the administrators wasdreadful. Derrick, who is the phone contact, was rude and arrogant. An appointment was made for Wed. 9:00 to 11:00 am. They called and said they were running late and that they would be here no later than noon. At 2:30pm I called and was told they couldn't be bothered coming when they had jobs in Henderson that paid more money then the $5 they would make with me and my Angie's list coupon. We rescheduled for Friday first app't at 8:00am. They arrived two hours late. The technician who changed the faucet was very pleasant but not too knowledgable. This coupon was to include a complete home pumbing inspection, yet when he looked at the water softener plumbing, he was insecure about whether or not the plumbing was correct. I did not allow him to check any of the other plumbing in the house. He struggled with the faucet replacement and thank the gods, when he finished I was able to get runnnng water through it. He admitted he was not a plumber, but some other specialty construction worker. So unless you live in Henderson and have lots of money to spend on unreliable plumbers, do not use these people.

I waited until later when it cooled off before contacting Jump 2 It for my big deal faucet replacement for $59.00. I was told to call them the day I would be available for them to come out. I called them Friday 9/27/2013 and was told that a repairman would be here between 9am-11am. He arrived promptly and started to replace the hose bib. Unfortunately what should have taken a few minutes turned out to take over an hour and a half due to the condition of the faucet. It was caked on with hardened minerals from the leaking. He did get it off but it was not a quick and easy replacement. He was courteous and easy to deal with. He told me to contact them if I had any problems.If I need any plumbing repairs in the near future I definitely would give them a call.

I paid $29.00 for a coupon from Angie's List. Then I had to pay another $43.40 for 2 kitchen sink 20 inch hoses. They didn't have all the tools they needed with them. I just wasn't impressed with them and wouldn't use them again. One of the men was a new employee and the other said he was just helping out.

What they did was competent but they overcharged what they said they would. It took them significantly less time than they claimed and one person could have done the work.

The company did not come out on the scheduled date due to an employee calling in sick. They arrived the following week. After looking at the spigot, he realized that he did not have the part needed to do repair. He had to leave and get the appropriate part. I was a bit shocked that he did not have the correct fitting, I thought the copper outlet pipe was a standard size. The new spigot looks and works perfectly.

I purchased the Angie's List deal offered for a hose faucet replacement. The biggest issue was that the provider does not check their email, so even though I sent them a message through Angie's List with specific instructions, they did not contact me and had not seen the email when I called a few days later. Once I called, the service was successfully scheduled and performed.

he did a good job, was professional and timely.

He came on short notice which was appreciated. Replaced the broken valve but then spent time trying to get me to have him replace a part on my water heater. He said it was preventive maintenance. My water heater was working fine and I declined the offer. I just didn't appreciate his trying to upsell me on this preventative service. Then a couple of days later I noticed the valve he had replaced was leaking where the PVC piping had been connected. I called and he showed up that same day and fixed the leak, re-gluing the PVC connections. I would use this plumber again but I would hope he would not attempt to sell other services to me that I may not need.

After several attempts to reach this provider, and with instructions to "call tomorrow, I'm driving around.", we called the next day to be told "we don,t do Angie's list anymore." Very disappointed in the provider, and Angie's List as well for not following up sooner.

He did a good job. He assured me that it is still in good condition and that there is no need to change to a new system.

I purchased a big deal from him and he said that he would not honor the coupon.