J&J Landscape

Lawn and Yard Work, Landscaping, Lawn Irrigation,

About us

Our team seeks to exceed each and every one of your expectations by transforming the landscape into a functional work of art that can be enjoyed in every season. Our work is especially suited to your taste for the landscape to become perfectly integrated into the aesthetics of the property. Once the transformation is complete, our maintenance team continues to work hard to keep the property looking great! We also offer seasonal and when needed services; no job is too small and we work fast!

Business highlights

21 years of trusted experience

Services we offer

Full landscape maintenance services, offered periodically: Bi-Weekly, Monthly, and Bi-Monthly. 'When needed' services also offered: General and seasonal cleanups, Mowing, Lawn aeration, Lawn feeding, Fertilizing, Weed removal and prevention, Tree and palm services, Underbrush and debris removal, Minor sprinkler and drip maintenance.

Services we don't offer

We do not offer services in the following areas: Anthem, Henderson, Paradise, Sunrise and Whitney

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6117 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
6%
3
3%
2
5%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 26-117 of 117 reviews

Aly M.
09/2018
5.0
lawn service
  + -1 more
J & J Landscapers are fantastic. They have been the most reliable, communicative and reasonably priced. We finally found a company we can trust. They get two thumbs up.
Description of Work: Regular yard maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$78

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work! Thank you very much for the positive feedback and for the opportunity to earn your continued business!

Rick F.
08/2018
5.0
lawn service, irrigation systems, leaf removal
  + 1 more
Fast, expert, on-time. A lot done in a short time. Reliable, they really know what they are doing.
Description of Work: Front/back yard cleanup - install 2 plants, mow lawn, rake debris, weed, repair auto watering system, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Charleen H.
07/2018
5.0
lawn service, irrigation systems, leaf removal, tree service
  + 2 more
Jose and his team arrived exactly on time and worked in this heat until job was complete. I noticed a few things had not been done so I called Jose and he and his team took care of it a few days later at no extra charge. J & J Landscaping charges a little more....but well worth the money. I highly recommend them!
Description of Work: Front and back yard clean up

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Barbara P.
06/2018
5.0
lawn service
  + -1 more
They responded promptly to my request for service. He showed up on time, quoted me a price and informed me that the work could be done that same afternoon. I am extremely pleased with the work done. I will be referring them to others who need landscaping done and will call them when I am ready for more work. Company X didn’t even call until after the work was done. Excellent work and customer service.
Description of Work: Dead bushes, dirt and old rocks removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

David M.
03/2018
5.0
landscaping
  + -1 more
Overall the job went very well. It took the guys about 4 days to complete everything. The irrigation system was changed to a drip system. And about 40 plants were added to the front yard. I would definitely recommend them.
Description of Work: We converted our front lawn over to Desert Landscaping.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

lisa K.
12/2017
5.0
lawn service, irrigation systems
  + 0 more
Excellent, professional and fast. Would definitely recommend to others.
Description of Work: irrigation work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Alan N.
10/2017
5.0
lawn service
  + -1 more
They were punctual, had a professional attitude, and knowledgeable about landscaping techniques. They cleaned up and hauled off all of the debris from our yard. They trimmed our trees and they look great! Happy we decided to use J&J Landscaping for our monthly cleanup.
Description of Work: Monthly landscape cleanup.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$103

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work! Thank you very much for the positive feedback and for the opportunity to earn your continued business!

ron G.
08/2017
5.0
landscaping, lawn service, irrigation systems, tree service
  + 2 more
great job jose and company. project was done on time. my front and back yard look alot better now. i lost my estimate and paid the amount i thought i was quoted. turns out i overpaid by a large amount and a few days later j&j called me and said i overpaid and sent me a check for the amount i overpaid. could not believe it. when was the last time a contractor sent back money i didnt know about. they are honest, so i will be sure to use them again for other projects. thanks j&j
Description of Work: planted palm trees repair sprinklers and landscaping

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work and ethics! Thank you very much for the positive feedback and for your continued support of our small business!

Joan R.
07/2017
1.0
lawn service, irrigation systems
  + 0 more
I am looking for a professional yard maintence service.
Description of Work: I hired JandJ Landscape to provide yard maintenance services twice a month for $100, which included: weeding; trimming shrubs; lawn mowing & lawn maintenance. My property is mostly desert landscaping, which includes decorative rock in the front yard, with 1 canary palm and 1 Mediterranean palm (trimmed by another professional tree service), star jasmines and a small hedge. The back yard contains 2 Mexican palms and 2 Mediterranean palms and 1 Chilean mesquite tree (all trimmed by another professional tree service), and a very small, sculpted lawn. I hired JandJ to maintain what was already growing, but to also install a new sprinkler programmer and ensure all the stations operated properly, and, plant some new star jasmine plants in the front yard (to replace 2 plants which had died in the winter). The first sign of trouble occurred when the 2 star jasmines planted by JandJ turned out to be "vines" and not bushes. When I objected to having "vines" planted amongst my jasmine shrubs, I was told, "Well that's the fault of the nursery, which gave us the wrong plants." I wasn't paying the nursery, I paid the additional fees to JandJ for the extra work and having the professionalism of recognizing a vine from a shrub! Apparently they didn't recognize the difference and were not willing to rectify their mistake. The next sign of trouble was when I pointed out that after the wet spring rains, my yards were being over-run by new weeds. I asked them to spray the front yard (no grass just decorative rock) with a ground clear (which I provided) to prevent new weed growth. Jose, (JandJ's crew supervisor) told me that they preferred to do "hand-weeding" instead. However, new weeds continued to be an on-growing problem with their twice a month "service." The other major project I asked JandJ to provide (at my additional expense) was to: 1) check for & replace any broken dripper heads, and; 2) extend new dripper lines to include some new plants I had ordered for a new butterfly garden in my back yard. They did not show up on the agreed-upon weekend, but delayed the work by 2 weeks. Since I wanted to show the workers where I needed additional drippers installed, this was a major inconvenience to me. I had already received the new plants and had to hand-water them to keep them alive during the delay in getting this project done. When the JandJ work crew (and Jose) finally arrived, I explained to Jose what I needed and showed him where the new drippers should go. However, during this time, Jose was so busy taking other phone calls that our discussion was interrupted many times. While the crew began working to install drippers and new irrigational lines to accommodate my new butterfly garden and container plants, Jose left. The crew left with new dripper lines "coiled" above ground to accommodate containers where I had indicated I was planting in-ground plants. The coiled irrigation lines looked AWFUL! The work was NOT done per my needs and instructions. Jose did not bother to take notes or return to ensure that the work I'd requested was done properly. When the invoice came for the irrigation work, I paid approximately half with a written explanation of the need to have the crew back to rectify the work that had been done improperly. Jose came back and ARGRUED about everything....that he'd done the job "properly," giving me "extra irrigation line" to accommodate the containers. I told him that not only had this been done incorrectly, but that I wasn't paying the invoice for the job until the work was done as I wanted....and that the "sprinkler" type heads with which he'd replace my older "dripper-style" heads had, in fact, also been replaced. The "sprinkler" style heads constantly "popped off" because of the water pressure when the water system came on in each section. His crew came back and trimmed off the "extra" coiled irrigation lines everywhere, but did not replace the newer "sprinkler-style" dripper heads. Naturally their invoice was paid, but I still have leaking irrigation lines, and one line without a "sprinkler head" that is leaking every time that section waters. When we went from Fall to Summer watering schedule, I made an appointment to have the sprinkler system 're-programmed." When the sprinklers came on, recently at 2:30 PM instead of AM, I called to request that the programming be corrected. Meanwhile, though I'd paid for July's maintenance, the crew hasn't shown up. Today, I received a letter stating that JandJ was not going to continue their service. While the payment has been rectified, my yards look terrible, and JandJ hasn't provided service this month while I was expecting them. The end result is that I now have a weed-infested lawn; broken dripper irrigation system in the back yard; invasive star jasmine "vines" where there should be nice shrubs growing in my front yard......Oh, yes, and I am back to having to "manually" engage the new sprinkler programmer at 2:30 every morning! People, do yourselves a BIG favor.....don't use JandJ Landscaping as they don't provide quality service....just MAJOR HEADACHES....and you will just end up with more problems than you could ever possibly imagine!

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Response from J&J Landscape
This maintenance service was rendered on a biweekly schedule, at $100, for front, side and back yard. Services included: Mow and fertilize sod, trimming of bushes, weed removal, complete air sweep and irrigation check. On the morning in question, Jose completed a walk through of the property ALONG SIDE THE CUSTOMER AND THE WORKING CREW. All instructions were discussed and the additional irrigation job was completed to her specifications. Before leaving, the crew leader walked the property with the customer, to show her what was accomplished that morning, and she signed off on the work as being completed to standards. Jose, the field manager, even called the customer that day to verify that she was happy with the work and she told him that everything looked very good and that she will send full payment when she received the invoice. Three weeks later however, the customer only sent partial payment and we had to call her to try to find out the reason the remaining balance was not paid. At that time she explained that she had changed her mind and decided that she wasn't happy with the work and would withhold payment of the remaining balance until she felt satisfied with the irrigation repairs. Mind you, this was four weeks after the work was completed. Upon receiving her concerns and complaints about the work, we sent out the field manager and the work crew again to rectify the situation that same week. The work was revised and completed per customer's instructions and the work order was again signed by customer, however she withheld payment for another month (so the payment was withheld for a total of two full months). With a balance past due by two months, the maintenance service was then cancelled by the business owner because customer intentionally withheld payment despite completion of services. The pictures that she has submitted do show a messy yard, but she is completely ignoring the fact that that the service was cancelled in July because she refused to pay for the irrigation service that she received in May and was revised in June. Given the numerous misunderstandings with this person and the long period of time she withheld payment, it was determined it would be best to cancel the service indefinitely before any further misunderstandings arise. Customer actually overpaid and we even took the initiative to send her a letter of cancellation explaining the reasons along with the over payment reimbursement. In closing, we are thankful for the honest feedback as it will help our company learn and grow. We regret to lose the business, and apologize for any inconvenience. With so many service providers in the Las Vegas area however, we are confident that this customer will find a company that best suits her needs. Thanks again!

Janet P.
06/2017
2.0
lawn service
  + -1 more
They weren't doing the job that I needed.
Description of Work: Lawn mowing and blowing
Rating CategoryRating out of 5
$90

Response from J&J Landscape
This service was rendered on a biweekly schedule, at $90 per month, for front, side and back yard. Services included at this price level: Mow and fertilize sod, trimming of bushes, weed removal, complete air sweep and irrigation check. The existing irrigation system on this property is old and has multiple issues. Customer was advised on several occasions to replace the system in order to restore sod and plant life, otherwise the system would require multiple repairs that would only be temporary given the system's age and deteriorated condition. The quote provided to replace the entire system was costly, as it included all new valves, controls, tubing, lines, emitters, etc. Customer declined the quote and also refused multiple times to the temporary repairs that were needed in order to at least keep the system running on its basic functions. It is company policy that irrigation repairs are scheduled and completed upon customer approval of the additional costs. In this particular case, customer was NOT going to pay for either the repairs nor the replacement, therefore the company did not proceed with scheduling the work. As it stands, it seems customer is under the impression that the company was not doing the job that she needed, however the irrigation jobs were never approved to begin with. In closing, we thank you for your honest feedback as it will help our company learn and grow. We regret to lose your business, and apologize for any inconvenience. With so many service providers in the Las Vegas area however, we are confident that you will find a company that best suits your budgeting needs (which we believe is the essence of this particular grievance). Thanks again!

Thomas K.
06/2017
5.0
lawn service, irrigation systems, tree service
  + 1 more
Jose came out and I told him what I wanted done. He gave me a price and we agreed. He called on the day to come out and gave me a time. Workers showed up on time and completed the work. They did a great job and I would hire J&J again. All debris was removed from the yard and the sprinkler leak was fixed. Great company - I recommend them to my family and friends.
Description of Work: J&J trimmed bushes on the front and side of my house. They fixed a sprinkler leak and trimmed the palm tree.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Alexander V.
04/2017
5.0
lawn service
  + -1 more
Two gardeners arrived on time, and did an amazing job on clearing it all out. They even helped tied up my rose bushes (5 of them). They had a great eye on finding what needed to be cleared out. The work was done quickly, and expertly. My yard has not looked this good in years! I highly recommend them, and I would definitely use them on other yard jobs!
Description of Work: Removed a dead tree, trimmed three palm trees, trimmed one small tree, trimmed one large tree, removed a yard full of 5 foot high weeds, spraying for weeds, blowing of all leaves, and hauling away all the yard waste.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Markus M.
04/2017
5.0
lawn service
  + -1 more
Very friendly people, on time, very thorough. I can highly recommend them. I also noted that the office is following up quickly and completely, they actively trying to avoid misunderstandings and are on top of things.
Description of Work: Front and backyard clean up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Alan N.
04/2017
5.0
landscaping, lawn treatment
  + 0 more
J&J Landscaping did an efficient job in rendering each service we requested in a creative and appealing manner. He demonstrated his expertise in landscaping and general plant knowledge. Their work resulted in an appealing, beautiful, and healthy garden. We will use J&J Landscaping for all of our upcoming landscaping needs.
Description of Work: Fertilizing plants, spreading new top soil in planting beds and plant trimming.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Kim R.
03/2017
5.0
landscaping, lawn service
  + 0 more
Excellent!!! Reasonably priced, great quality of work, always professional and friendly.
Description of Work: Landscape front and backyard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work! Thank you very much for the positive feedback and for your continued support of our small business!

Zuladawn H.
03/2017
3.0
lawn service
  + -1 more
He knew I owned the property and he wouldn't listen to me. He wouldn't listen to my mom too. It felt like he thought we didn't know enough about it. Even though mother grew up in the farming world, and had a huge 2 acre garden. So she knew what she was doing. I would grade them a C just because they didn't listen to what I said, they would do their own thing sometimes. There were some instances where I asked him whenever he left his crew. It seemed like the pretended not to understand what it was I was telling them. I would try to remind them that I paid for a certain thing. They would say they did not understand. At one point I got it through that they needed to do it, and they said they had to check with the supervisor and they got in the car and left. I asked the guy to stay and supervise his group because they don't do things at the same quality that he did, but he wouldn't do that. He said he would but didn't, and he never came to check on their work either. When it got done with the supervisor it was good quality. But when he didn't come back and check on his crew it wasn't as good of quality.
Description of Work: Landscaping

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0


Response from J&J Landscape
Thank you for your honest feedback as it will help our company learn and grow. We regret any bad impressions that might have been caused by this experience, and apologize for any inconveniences. Thanks again!

John M.
01/2017
5.0
lawn service, leaf removal, tree service
  + 1 more
Came a couple of days earlier than scheduled -- which was appreciated! Men were hard workers and did a great job. Men did a fabulous job of blowing leaves etc away from yard behind us -- Neighbor did not complain after work was done! I strongly recommend J & J Landscaping!
Description of Work: Heavy trimming of tree branches on tall African Sumac trees plus shrubs and bushes trimmed also. General yard clean up and blowing of leaves etc in front, back and side yards. And weed removal!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Billie S.
12/2016
5.0
lawn service, tree service
  + 0 more
As always, the job was done expertly and quickly. The trees were trimmed and the areas cleared of all debris. The workers always inspect our sprinklers and emitters, cleaning and replacing if necessary. They ALWAYS carry away all trimmings and rubbish and leave the yards looking clean and polished. I have recommended J & J to our neighbors and they are pleased as well.
Description of Work: Trimming back growth on shrubs, palms, and trees. Removing what was damaged by December frost and cutting back some plants to get ready for new spring growth. Replacing a plant that died at no cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work! Thank you very much for the positive feedback, referrals and for your continued support of our small business!

Tish N.
11/2016
5.0
landscaping, lawn service, irrigation systems
  + 1 more
The only hang-up was getting approval from my HOA. Once that was done, we scheduled the work, they arrived on time, and the whole project only took 3 days from start to completion.
Description of Work: I had my entire front lawn replaced with a desert landscape. They helped me design my yard, pick out the plants that met the HOA requirements and the Nevada landscape rebate requirements so that I would receive my rebate. They've also done work for me in the past; great group to work with!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Response from J&J Landscape
It makes us happy to know that you are 100% satisfied with your desert landscape conversion! Glad to be able to assist you on this project. Thank you very much for the positive feedback and for your continued support of our small business!

Florence H.
11/2016
5.0
landscaping
  + -1 more
They are excellent and reliable. Jose is very knowledgeable and they give great customer service. I would highly recommend them.
Description of Work: They do my landscaping every month.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
It makes us happy to know that you are satisfied with our work! Thank you very much for the positive feedback and for your continued support of our small business!

Sandi D.
07/2016
5.0
landscaping, lawn service, irrigation systems, lawn treatment, leaf removal, tree service
  + 4 more
I have been doing business with J&J Landscape for over 8 years. They do my monthly lawn service, which involves mowing, leaf removal, edging, trimming of bushes, etc. In the 8 years I have been doing business with them they have only raised their prices once. They have never missed their schedule date of service for my lawn. Giselle, the office manager, and Jose the crew manager, are a delight to work with. They recently trimmed a very big tree in my front yard and they did an outstanding job. I would recommend J&J Landscape to everyone.
Description of Work: I had a break in my sprinkler/drip system and J&J Landscape, within 24 hours, was here to fix it. I had gotten stuck in traffic and was not home at the time we had set up to meet. Since J&J Landscape knew what my problem was, they had the parts on their truck and went ahead and fixed it. I was thrilled as with the weather in Vegas there is no way to turn your sprinkler system off waiting for repairs. J&J Landscapes immediate attention to my problem not only got the issue fixed, but with the timeliness of their response, I wasn't paying extra for water that was not being directed to the yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from J&J Landscape
Always a pleasure to work with you, please do not hesitate to contact us should you need further assistance and service in the future! Thank you very much for reaching out to us again and for your continued support of our small business!

Randy M.
07/2016
5.0
lawn service, irrigation systems, leaf removal, tree service
  + 2 more
J&J is an amazing company. Extremely professional, always on time, and actually do everything they say they will do and it's awesome. I've gone through other landscaping companies and none even come close to J&J...!!
Description of Work: J&J handles all of my lawn needs, they cleaned up my back yard, trim my tree, care and maintain my sprinkler system, they do everything I need done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from J&J Landscape
Always a pleasure to work with you, please do not hesitate to contact us should you need further assistance and service in the future! Thank you very much for reaching out to us again and for your continued support of our small business!

Ken S.
07/2016
2.0
landscaping, lawn service
  + 0 more
The quality of the work performed was good. B or A rating. The pricing seems a bit high, but isn't unreasonable. C rating. Being sent an invoice the day after services were performed... B rating. Being sent a follow-up email on the NEXT business day, demanding a response and implying that I have been somehow delinquent in my payment of said invoice... F rating. Look... I get it. They want to be paid for their work. That is entirely reasonable. But contacting me before a full business day has passed, demanding payment, and acting like I am late in my response is just ridiculous. Very poor customer service. Just to be clear, the services were performed on Thursday, June 30, 2016. The invoice was received just after 3 PM on Friday, July 1, 2016. I enjoyed my long holiday weekend, July 2 - 4, 2016. Before 9 AM on Tuesday, July 5, 2016 I received a demand for payment: "We have yet to receive reply regarding payment method for services rendered on Thursday, June 30th. Please respond as soon as possible with payment information so that we may process payment and clear the balance. Thank you!" Like I said, I have no problem with them sending me an invoice and asking for payment. But to immediately start demanding payment like this, in my opinion, is incredibly unprofessional. I will not be doing any further business with J&J Landscaping, and will definitely NOT be recommending their services to anyone.
Description of Work: Yard/landscaping maintenance, cleanup

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$140

Response from J&J Landscape
Per company policy, payments are to be collected at the time of job completion; which is always made clear to our customers. In this particular case, this was a returning customer who had previously requested, in 2015 in fact, for us to NEVER contact him by phone. All communication attempts were to be done via email. Services were rendered and completed on Thursday, June 30th and an invoice was sent on Friday July 1st along with a payment authorization form. The work should have been paid at the time of job completion so when there was no answer, a follow up email was sent on Tuesday, July 5th (which was 5 days after the completion of his work [Member Information Removed]). The two emails (the first with the invoice and the follow up message) were only the result of the customer's specifications to never be contacted or disturbed via phone. More importantly, they were not meant to be offensive in any way. Customer's response was received on July 5th, and was full of obscene and strong words therefore our company decided that it would be in his best interest to seek the services of another landscape service provider. In the end, the authorized payment was processed, five (5) days after job completion. A final email was sent to the customer apologizing for any inconveniences our actions may have caused him and regretfully expressing that J&J Landscape will no longer provide services to him. The outcome of this situation is unfortunate and we regret to lose his business, but our company will not tolerate disrespectful language and behavior towards our employees. We are very confident, however, that this customer will find another service provider that will meet his particular needs. Thanks for your feedback on the situation; we are sure that it will help our company learn and grow.

Elva S.
07/2016
5.0
landscaping, lawn service, leaf removal, tree service
  + 2 more
It went perfect. I am a happy customer and will continue to do business with them from now on.
Description of Work: He fixed my watering clock to water at certain times. He checked my irrigation to make sure no leaks. Trimmed my tree really good so that it didn't drop so many leaves. The bushes and hedges were cleaned of trash and debree and look so good and clean now. All leaves were picked up from front yard, lawn received some new soil to help the dry areas and grass was cut. Amazing work and owner/manager came back afterward to make sure the job was done to his satisfaction and mine. I will continue to do business with J and J from now on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Gina T.
05/2016
5.0
lawn service
  + -1 more
Everything was perfect! Very professional all the way...from the first time I called, up until they left my property. I would definitely recommend J & J!!
Description of Work: Trimmed trees, bushes, other misc yard work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from J&J Landscape
It was a pleasure to work with you, please do not hesitate to contact us should you need service in the future! Thank you very much for reaching out to us and for your support of our small business!

Contact information

3110 N RAINBOW BLVD, Las Vegas, NV 89108

https://j-jlandscape.com

Service hours

Monday:
7:00 AM - 3:00 PM
Tuesday:
7:00 AM - 3:00 PM
Wednesday:
7:00 AM - 3:00 PM
Thursday:
7:00 AM - 3:00 PM
Friday:
7:00 AM - 3:00 PM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Lawn and Yard Work,
Landscaping,
Lawn Irrigation,
Tree Service,
Leaf Removal,
Lawn Fertilization & Treatment,
Pavers and Hardscaping,
Mulch and Topsoil,
Landscaping - Lakefront,
Stone and Gravel

FAQ

J&J Landscape is currently rated 4.6 overall out of 5.

Monday: 7:00 AM - 3:00 PM

Tuesday: 7:00 AM - 3:00 PM

Wednesday: 7:00 AM - 3:00 PM

Thursday: 7:00 AM - 3:00 PM

Friday: 7:00 AM - 3:00 PM

J&J Landscape accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, J&J Landscape offers free project estimates.
Yes, J&J Landscape offers eco-friendly accreditations.
No, J&J Landscape does not offer a senior discount.
No, J&J Landscape does not offer emergency services.
Yes, J&J Landscape offers warranties.
J&J Landscape offers the following services: Full landscape maintenance services, offered periodically: Bi-Weekly, Monthly, and Bi-Monthly. 'When needed' services also offered: General and seasonal cleanups, Mowing, Lawn aeration, Lawn feeding, Fertilizing, Weed removal and prevention, Tree and palm services, Underbrush and debris removal, Minor sprinkler and drip maintenance.
We do not offer services in the following areas: Anthem, Henderson, Paradise, Sunrise and Whitney

Contact information

3110 N RAINBOW BLVD, Las Vegas, NV 89108

https://j-jlandscape.com

Service hours

Monday:
7:00 AM - 3:00 PM
Tuesday:
7:00 AM - 3:00 PM
Wednesday:
7:00 AM - 3:00 PM
Thursday:
7:00 AM - 3:00 PM
Friday:
7:00 AM - 3:00 PM