INTERIOR SPECIALISTS INC

Overall the process was relatively painless, except the original color we picked for our flooring two months in advance was on back order. We found out a week before closing. My wife and I were forced to chose another color or we wouldn't close on time. Luckily the new color we chose was even better, but they're a bit unorganized and very last minute. The end result was just as expected and would use again.

This entire experience was a disaster. When we first arrived back in town after the countertop was supposedly complete, we saw at once the mistakes mentioned above. We called Pro Source, who called ISI. After repeated messages to ISI, they eventually showed up. Not once did they claim to have made any mistakes. Instead, they blamed the cabinet makers. Yet even when the cabinet installers came to see the kitchen with ISI and used a yardstick to prove that their lines were straight and ISI's were crooked, ISI still maintained that ISI made no mistakes. ISI even attempted to assert that another problem was that they were stuck with the task of measuring for the countertop when the cabinet people had not yet put in the drawers. This was utter nonsense, and we have pictures which prove that NEVER was there a time when the cabinets were partially there without drawers. There was only one small area where the cabinet makers had fit one section a tad incorrectly, but the cabinet guys admitted this immediately and apologized and said they would have fixed it, only the countertop people had just gone ahead and glued everything in spite of the fact that flaws were everywhere. (Unlike ISI, the cabinet guys did come in to fix their mistake as soon as we got the countertop removed.) The biggest nightmare in dealing with ISI was that they stalled and stalled and STALLED any time they said they would get back to us. Meanwhile, we were living week after week without a kitchen and forced to either eat out of the house most of the time or else live on toast and peanut butter, or spaghetti over a hot plate, etc. at home. The cost of eating out so much totally cost us a ton of money due to the ongoing delay caused by ISI. Six weeks' passing and still no progress made it clear that ISI had absolutely no intention ever of fixing their mess, or even admitting that they had made one. Each time they said they would be coming to do work, they either showed up that day telling us suddenly that they would not work unless we did something totally ridiculous, such as sign a contract with them (and cut Pro Source out of the picture), or pay for the new slabs, etc. They were very skilled at coming up with any excuse they could to either not show up or not do what they were supposed to do or not return phone calls. At one point near the end, ISI claimed that we needed to buy new slabs because they could have fixed the original slabs had we not decided to move the sink, but this was a lie; they told us from the start that they WERE going to have to destroy the slabs and start over; they never said otherwise until AFTER we had the cabinet guys move the sink. And every time ISI went a week or more and failed to return our calls, ISI would come up with some idiotic insult of a reason: "And then the head of this department said they'd call the head of that department but then I didn't think he heard me when I said I'd call instead the head of some other department…" We've been very patient with our fixer-upper process, understanding that this is a long and complicated renovation. But working with ISI has been the absolute LOW POINT. We would never work with these people again under ANY circumstances.