IDEAL SERVICES

If you are looking for incompetence, lack of well-trained professionals, and a fairly snotty call center, you have found the right place! This was a warranty claim through First American. Ideal Services has been assigned a couple of times over the years -- and most every time, they continue to disappoint with long delays in service times, undertrained/rookie technicians, and employ a practice of "gouging through modifications" where they recommend repairs that the Warranty only partially covers and require a large out of pocket from the home owner -- when there were options to repair without modification (but Ideal Services wouldn't make as much net net in that case). In this particular case, the company took over a week to visit my house (well beyond the 48 hour SLA) and the technician did nothing but visual checks. Didn't even test any of the issues in question, test water temperatures, and then proceeded to inaccurately reflect the issues when reported to First American -- causing a delay in service response. Ultimately I just called First American and they assigned a competent plumber who came out, assessed all the same items, filed the paperwork correctly, and resolved the issues quickly and accurately. Ideal Services is not the best choice for your plumbing needs if you are in control of your selection -- and even if auto-assigned by a Warranty Company, you'd be advantaged by requesting a change as soon as they are assigned (due to delays in their ability to service you and their Yelp/Google reviews) and typically the Warranty Company will oblige.

The technician arrived and got right to work diagnosing the problem with the fan. He was able to fix it quickly and we are so happy to have this ceiling fan working again.

Company is used by my Home Warranty and would not only absolutely not recommend them but they should be barred from the home warranty company. They came out for a leak in my kitchen and left only to find out from the home warranty company that he could not find the leak even though I told him where. He said to call him on his cell if leaks again. Kitchen got flooded and he would not answer text or cell for two days so called office and they said he closed it out and had to recall with home warranty. Called them back to get them back out and he said he could not find it again after I told him 3 times he was looking in same spot. Finally found it after I showed him point blank myself and he leaves and said he was going to submit the authorization. Instead he lied and went back and submitted that I caused the leak when showing him. Kitchen flooded again and now getting a different plumber with home warranty after multiple calls, lies, and incompetence.

Sent to our home by home warranty company to fix hot water heater. Technician inspected and related water needed to be replaced. Nothing more and nothing less. He did tell my wife that we would hear from either Ideal Services or Home Warranty of America. He did not leave an invoice like the first technician did. This was a follow up visit as the first attempted fix did not stop the leak. A week and a half went by and I heard nothing. I called Home Warranty of America and found out the technician from Ideal Services related the hot water heater had to be elevated 18" to meet code. Laundry room did not have sufficient height and the water heater needed to be relocated from the laundry room to the garage. This would probably cost somewhere in the range of $5000.00 to move plumbing, gas lines and pull permits. I tried in vain to tell Ideal Services that the water heater had been replaced less than six years ago and the 2012 Unified Plumbing Code for Clark county had not changed. When the hot water heater was replaced in Nov 2015, the proper permit was pulled and inspection conducted by the county. Those documents will be attached. They completely dismissed this and insisted the water heater needed to be moved. They did offer the option of switching to a tankless water heater. Some option....that would cost be a good bit of money even with the home warranty. Home Warranty of American sent another licensed plumbing company today for a 2nd opinion. Guess what, the water heater can remain in the laundry room without the 18" clearance and remain in code. I am disgusted that this company would try to reap a profit for no good reason. They don't even seem to know the county codes.....as will be seen by the Dec 2015 inspection report. I have given the company management every opportunity to call me today, but they have not. When I made my initial complaint I asked for the specific code that required the 18" clearance. All I was given was the number to the county. I also want to note that at one point a work order was submitted to Ideal Services from Home Warranty of America and I received a phone call (most of this happened today) to set up an appointment to have the hot water heater installed. When I called back I was told a technician would need to come out to conduct a full diagnostic.....what had the 2nd technician done when he came out. I learned he only took pictures to back up his argument that the hot water heater needed to be moved. Did I mention that is a huge expense. I was also told the hot water heater had to still be moved. In a nutshell, my hot water heater is being replaced by a company other than Ideal Services in the same location it resides today. I will also be moving forward with a complaint to Home Warranty of America once all of this is resolved. I am thinking about talking to Business Licensing as well. This company tried to induce an unnecessary financial burden on my family for profit. If they cared, then I would have heard from someone in leadership, but money is money for them....or so it appears. They will not be asked to come to my residence for any warranty issues. I will also warn my military brethren, family and neighbors to steer clear of this company. By the way, the hot water heater was installed by a licensed plumber today....In the laundry room.

51 days ago I came here and wrote a GLOWING positive review for this company. I WAS SO VERY, VERY wrong. Alfred (from Ideal Services) installed my garbage disposal and it started leaking again in the same way. It obviously had been leaking for a while because there was black mold. I called Ideal Services and they told me because I used my home warranty company (First American Home Warranty) for the job order they can not take responsibility for their poor work even though Alfred is now fired and no longer works for the company. Now I am told I must file a new clam with the First American and pay ANOTHER $75.00 to fix bad job done by Ideal Services (who were assigned to me by First American). This seems like a circle scam to me. So, you pay one company $75.00 to send someone they have chosen to do the job. The assigned contractor does a poor job that holds for just over the 30 day warranty. Then as soon as it breaks again the first company gets to charge another $75.00 and it is at their discretion to resend the original contractor that did the bad job in the first place. This vicious cycle can go on and on. This should be illegal. Do not use Ideal Services or First American Home Warranty. I would not recommend either of them anyone.

It was good. They were very good. I had them twice. It was pretty reasonable. No complaints.

IDEAL SERVICES WAS SENT TO MY HOUSE BY FIRST AMERICAN WARRANTY COMPANY FOR A LEAK IN THE CEILING OF MY GARAGE, MY HUSBAND ALSO SHOWED THEM A SPOT IN THE CORNER OF MY WALL NEAR MY SHOWER WHERE WE DETECTED SOME WETNESS. DAN THE TECHNICIAL DIDN'T SEEM INTERESTED IN THIS AREA AND HE CUT ACCESS HOLE IN MY MASTER BEDROOM WHERE YOU COULD SEE BOTH SHOWER LINES AND AN ACCESS HOLE WAS CREATED IN MY GARAGE WHERE YOU CAN SEE TWO SHOWER LINES FROM BENEATH, HOT AND COLD. DAN THE TECHNICIAN DIAGNOSED MY HOT WATER LINE COMING FROM THE MASTER SHOWER HOT WATER LINE AS THE CAUSE OF THE LEAK ALTHOUGH NO VISIBILE WATER WAS SEEN FROM THE UPSTAIRS. THE PLUMBING WORK ITSELF WAS PART OF THE WARRANTY AND HE SAID HE NEEDED TO CREATED ACCESS THRU THE FLOOR OF MY MASTER BEDROOM THAT WAS NOT PART OF THE WARRANTY WHICH WOULD COST $840. TO ACCESS THE HOT WATER LINE. THE ACCESS HOLE WAS CREATED 2/20/19 AND WE PAID WITH CHECK. THE HOT WATER LINE WAS CHANGED 2/21/19. THE FLOOR WAS CLOSED UP FRIDAY 2/22/2019 AND WE THOUGHT THE PROBLEM WAS FINISHED. ON SUNDAY FEB 24, 2019 A SHOWER WAS TAKEN AND THE LEAK RETURNED TO SAME SPOT THAT IT WAS PREVIOUSLY LEAKING FROM. I HAVE PICTURES AND VIDEO SHOWING IT WAS IN THE SAME SPOT. SO IDEAL SERVICES CAME OUT 2/25/19 AND RE-DIAGNOSED THE PROBLEM AS BEING THE COLD WATER LINE WHICH WAS ABOUT 2 INCHES AWAY FROM THE HOT WATER LINE AND RUNS PARALLEL TO THE HOT WATER LINE. AGAIN YOU CANNOT SEE ANY VISIBLE WATER FROM THE HOLE IN MY MASTER. I ASKED DAN IF THEY WERE GOING TO SEND OUT RESTORATION AGAIN SO THEY COULD GIVE HIM ACCESS LIKE THEY HAD FOR THE HOT WATER LINE AND TOLD ME NO. HE DIDN'T NEED THEM TO COME OUT BECAUSE HE COULD PHISH THE COLD WATER LINE FROM THE BOTTOM OF THE GARAGE. MY HUSBAND WAS HOME ON LUNCH AND ASKED DAN WHY IF THEY DIDN’T NEED ACCESS FOR THE COLD WATER LINE WHY DID THEY ORIGINALLY NEED IT FOR THE HOT WATER LINE? DAN DID NOT HAVE A GOOD ANSWER FOR THIS. HE SAID IT WAS TO DIAGNOSE THE PROBLEM BUT THE DIAGNOSIS WAS WRONG BECAUSE HE WAS AT MY HOUSE AGAIN DOING MORE WORK ALSO DIDN’T HE ALREADY DIAGNOSE THE PROBLEM AND THAT’S WHY WE HAD TO CUT A HOLE? THEIR EXPLANATIONS AND COMEBACKS DO NOT MAKE SENSE. MY QUESTION TO IDEAL IS IF THE COLD WATER LINE COULD BE PHISHED WHY COULDN'T THE HOT WATER LINE BE PHIYISHED FROM THE BOTTOM ALSO? WHY DID YOU CHARGE ME $840 ACCESS FOR A HOT WATER HOSE THAT COULD HAVE BEEN PHISHED FROM THE BOTTOM OF THE FLOORING THRU THE GARAGE AS WELL JUST LIKE YOU DID THE COLD ONE? AND NEITHER WAS THE ISSUE. AT THIS POINT MY HUSBAND AND I PUT A STOP PAYMENT ON THEIR CHECK AS IT WAS OBVIOUS THEY CHARGED US FOR UNNECESSARY WORK. WE WERE BEING SCAMMED AND NOT ONLY DID ALL OF THIS HAPPEN BUT AFTER DAN REPLACED THE COLD WATER LINE MY LEAK WAS STILL THERE!!!! DAN, THEN ON THE SAME DAY2/25/19 DIAGNOSED MY BATHROOM FOR THE THIRD TIME AND SAID MY SHOWER PAN WAS CRACKED AND THIS IS NOT COVERED BY WARRANTY AND LEFT MY HOUSE. TO ME THIS WAS UNACCEPTABLE. I NO LONGER TRUSTED IDEAL SERVICES OR DAN’S JUDGMENT SO I CALLED MY WARRANTY COMPANY AND HAD THEM SEND OUT ANOTHER PLUMBING COMPANY TO GIVE A SECOND OPINION ON THE MATTER. THE RIGHT GUYS PLUMBING CAME TO MY HOUSE AND THEY CUT A SMALL ACCESS HOLE IN THE AREA WE ORIGINALLY TRIED TO SHOW DAN, THAT CORNER NEAR THE SHOWER THAT WAS WET ON THE WALL AND INFORMED US THAT NONE OF THE DIAGNOSES WERE CORRECT AND THAT OUR SHOWERS CAULKING WAS JUST OLD AND NEEDED TO BE REPLACED. WE DID THIS WITH A GENERAL CONTRACTING COMPANY, ITS COST US $175 AND THE LEAKS HAVE ALL SUBSIDED. IDEAL IS NOW REQUESTING WE PAY IN FULL FOR THE ACCESS PROVIDED IN THE MASTER BEDROOM FLOOR AND I WILL NOT PAY THAT FULL AMOUNT AS YOU CAN SEE BY DANS ACTIONS OF PHISHING THE COLD WATER LINE THRU THE BOTTOM OF THE FLOOR THE SECOND TIME OUT TO MY HOUSE 2/25/19, SHOWS THE ORIGINAL FLOORING DID NOT NEED TO BE OPENED AT ALL. IT WASN’T DONE FOR DIAGNOSING AS STATED AS HIS DIAGNOSISES WERE ALL WRONG! WHEN I CALLED IDEAL TO TRY TO WORK WITH THEM ON A RESOLUTION IDEAL SAYS THAT MY WALLS HAD WATER AND THIS PROVES THEIR CASE AS THEIR EQUIPMENT FOUND MOISTURE. I AM NOT SURE HOW THIS IS RELEVANT, OF COURSE MY WALL HAD WATER AND MOISTURE. MY SHOWER SITS UP AGAINST A BEDROOM WALL, THE WATER WAS SEEPING THRU THE BAD CAULKING INTO THE WALL AND INTO THE GARAGE CEILING. HAD DAN DIAGNOSED CORRECTLY THE FIRST TIME ALL OF THIS WOULD NOT EVEN BE AN ISSUE. BUT HE DIDN’T, HE DIAGNOSED THREE DIFFERENT TIMES, THREE DIFFERENT DIAGNOSES, NONE OF WHICH WERE THE ISSUE AND TRIED SCAMMING US OUT OF $840 ON A FLOOR THAT NEVER NEEDED TO BE CUT IN THE FIRST PLACE. THEIR BUSINESS PRACTICES ARE SHADY

I paid for American Home Shield Insurance for general household repairs. I had a bad multi-leak(s) coming from under my sink. I put in a work order request to repair what I saw leaking. One item was a faucet their pluming co put in 5 months earlier . I didn't hesitate paying the 125.00 service call fee. I had water pouring in my kitchen so I had to turn off the water . When the Plummer arrived he argued with me what the problem was and reluctantly fixed them. A third leak was discovered in the stucco wall witch was the outside hose faucet leaking and squirting onside through the wall. He said the wall needed to be torn out to expose all the pipes and give him room for tools to repair. I asked for a receipt for work completed ..he said the job was not finished and refused to give me a receipt. I was forced to sign a blank work order before he would even start to repair anything . So who knows what he filled in later...I hesitate that the truth was told. I tor out the wall through my house to expose the leak because he did not know exactly if it was a pipe or valve. At 445 AM I called the AHS (American Home Warranty) explained the problem and requested it be expedited . I called back at 630am to confirm. I called the pluming co at 645, 715,and 749 to stress the urgency of the situation and that the wall was removed and ready. They said AHS needed approval , I called AHS they called the pluming co . the pluming co called me around 1020 am saying they were waiting on approval (a lie) I offered to pay for an emergency repair out of my own pocket. They refused to come. I had an online discussion with a AHS rep (witch I copied after I can send to you if you like) Both the pluming co and AHS gave me a run-a-round and a total brush-off. Totally desperate , with a hole in my house and no water I Called a pluming company explained my emergency situation at 1130am. By 330 the Plummer came and had all the leaks fixed and a third valve replaced that was needed I paid myself

Leak is fixed, Though the receipt says they take no further responsibility on a leak on the same pipe they fixed and no responsibility for patching the drywall. But there's 0 mention that they have no responsibility for fixing the foundation that they never advised the homeowner they were gonna tear up. Hired my warranty comp.

Showed up said he couldn't help me. Told me to call a landscaper. I got sent a bill for 75 dollars. I'm refusing to pay

From beginning to end one crock of=========== to end.I have never seen or dealt with a more incomplainant company NEVER NEVER NEVER USE THIS COMPANY

Ideal Services was referred to us by our home warranty company. I called them directly rather than wait for the home warranty company because the water heater was not working in the winter and I have several young children. At first they did not want to send anyone until they received the order from the home warranty company but then agreed to put me on the schedule for two days later. When the repair man and his helper arrived he was very grouchy and complained the entire time. He diagnosed the water heater as having a bad gas regulator then they started to leave. I reminded them that they also needed to replace the main shutoff valve. He then glanced at it (the valve is in the garage, the pipe exits the wall, goes through the valve then back into the wall, it is very accessible as is seen in the attached picture). He then said they were going for parts and would be back. About 6 hours later, near the end of the work day, after not hearing anything, I called the company to get an update. They informed me that it would be about 3 weeks before the gas valve came in (even though the gas valve is a common item sold at most plumbing stores). They also informed me that it would cost an extra $250 above what the home warranty company was going to pay to fix the main shutoff valve because it required a "modification" and the home warranty company would not cover the "modification". I asked what they meant by "modification" and what it required. The secretary did not know so she called the plumber and then called me back, she tried to explain the "modification" but because she was not plumber she did not understand nor could explain what the plumber told her. On top of that she would not let me talk to the plumber directly. Since it sounded questionable I called a different company for a second opinion. (I did not mention my experience with Ideal Services until after he gave me the quote). After the second company looked at the main valve they quoted me $100 and said it was easy and would take about 30 minutes. And he had no idea what "modification" Ideal Services was talking about. (Just to be sure I called a friend who was a plumber and he said it would be between $100-$150.) I then called Ideal Services back to see if someone else could explain the "modification" and why they were so much more expensive. They still could not explain the "modification" but graciously offered to drop the cost from $250 to $208 (this is on top of the $100 the home warranty company was going to pay them). I got the impression that because they were not going to be paid very much from the home warranty company for the entire job, they were trying to make a little extra money by saying there was a "modification" required knowing the home warranty company would deny it, thus requiring me to pay the extra. After they could not (or would not) explain the "modification" I went out and bought my own water heater and hired a different company to install it along with replace the main shutoff valve. The valve ended up costing me $105 to replace (the extra $5 was because he had to replace one of the elbows in the piping and his cost for the part was $5 - maybe this was the modification Ideal Services was talking about - who knows). Even though Ideal Services did not do any work I was still required to pay $125 for the service (or lack thereof). I cringe every time I see their trucks driving down the road.

They told me waht the problem was and would notify warranty company to get authorization to fix it. Told me ythe problem was part of normal wear. Warranty company called next day and denied claim. They said Ideal told them problem was not normal wear. Called another electrician and turns out the problem Ideal said I had was wrong. New electrician fied it andf saved me a lot of aggravation.

Utilized Ideal Services as they were recommended through Old Republic Home Warranty. With our need of getting the situation taken care of and our lack of experience in dealing with this type of situation, we went ahead with the recommendation. Scheduling was easy enough, and the workers were on time and appeared to do a satisfactory job. There was minimal clean-up at the end, meaning sweeping, mopping and wiping down everything was left to us. The primary issue was in the billing practice. Ideal Services stated our out of pocket portion had to be paid up front, which was $2,640 (Warranty paid $1,000), and we did. I later contacted Old Republic to inquire about the $65 service fee that wasn't asked for by Ideal Services. We had not received an itemized bill, and Ideal Services stated they do not provide one, so I inquired with Old Republic if they had one that showed the $65. Old Republic went over the charges, which didn't include the $65, but stated 16 man hours for 1 person at $90 per hour and 16 hours for the second person at $45 per hour. The two workers completed the job in under 6 hours. Multiple calls back and forth between Ideal Services and Old Republic, over the next few weeks, ultimately ended in my frustration and reasoning from Ideal Services that they don't know where Old Republic obtained that information. This lead to my assumed only alternative to be legal action, however I will not do that. It left a mark and will be a lesson to obtain the itemized billing/estimate before paying anything in the future. I will also no longer be paying for a home warranty or utilizing the services of Ideal Services.

This is the single worst customer experience I have ever had. They REFUSE to honor their 30 day warranty, and will not make the "repair" work correctly. They sent a second guy over- he did not open the unit, he did not test it, just listened and walked out. He totally misdiagnosed the noise as freon line noise, which is nonsense. The company urged me to go ahead and sue them. All I wanted was for a tech to return and make it work the way it did before they "fixed" it. I called, very friendly, multiple times. I even have the voicemail where they refuse to come back. I WOULD NEVER USE THIS COMPANY!!!!! I'll have to see them in court.

HOMEOWNER BEWARE! This is the worst company I have ever hired to work at my home. I wish negative stars were available. We purchased a new above ground spa in October 2015 and it was wired 110V with a factory installed 15? electrical cord with a GFCI reset button at the end of the plug, and could also be converted to 220V. I called Ideal Services in March 2016 to send an electrician to change the wiring from 110V to 220V because the spa would run more efficiently. I previously had a spa in the same place on the patio that was hooked up to an existing 220V wiring. The electrician quoted $2200 to bring the existing 220V wiring up to current code buried underground, install a disconnect switch, and install a new 50 amp GFCI breaker. I paid $1100 deposit and scheduled the job, with balance to be paid COD on completion. The electrician arrived on the scheduled appointment date and began the job. I asked him if he needed the spa installation schematic, and he replied no. At the end of the day, after completing the wiring as quoted, he informed me that the spa was not working now. He suggested the spa needed service by a qualified spa technician. I paid the balance of $1100 at this time according to our agreement even though the spa did not operate. A couple of days later, the electrician called and stated that he researched my particular spa and discovered that it requires a 4-wire rather than 3-wire 220V line that he installed. He returned to correct the wiring. Now he informed me that I would have to pay an additional $1645 to run a new 4-wire line. I objected and refused to pay an additional amount. My spa was useless at this point, so I told him to put it back to 110V. He said he could do that, but I would have to pay additional $800. He completed the job, and again informed me that the spa was not working. He heard it try to start once and shut down. He suggested again that it needed service by a spa technician. I again refused to pay the additional $800 until the spa was checked out by a qualified spa technician. I called the spa distributor and contacted the spa technician they referred. He found that the transformer on the circuit board was blown out, and that most likely the wiring was done without properly disconnecting a neutral wire prior to changing the voltage which caused the transformer to blow when it tried to start up. Since the cause of transformer failure was done by faulty wiring, the warranty was now null and void. The cost for parts and labor was $550 to replace the circuit board. Spa technician also noted that one valve in the control panel had been closed. If the spa did start, this would have caused the motor to burn up. No one but the electrician has worked on, or opened, the panels to close a valve since it was delivered in November 2015 and set up by the distributor! Proper wiring instructions to change wiring from 110V to 220V was available to the electrician in the spa located on the inner wall of the removable control panel directly to the right of the power control plate where he was working. If he had read the instructions, he should have known the proper wiring installation before completing the job on the first visit. Electrician cut and TOOK the 15? electrical cord with GFCI reset button. This was a factory installed electrical cord in my spa and belongs to the owner! He also removed a 50 amp breaker from the electric box on the side of my house and TOOK it, another part belonging to the homeowner! When I tried to resolve these issues with the owner, Ron Madruga, his attitude was very rude and very poor customer service. After sending out another technician to inspect the spa wiring, he said his company would accept full responsibility for the damage done at my property and stated he thinks his company did the work contracted. After discussing and telling him I intended to contact the Contractors Board and write poor reviews, he said ?remember this, it?s tit for tat? and hung up on me. Ideal Services did not complete the job for wiring 220V to my spa as contracted. There has been no offer to adjust the price for the work done. The price I paid to have my spa re-wired for 110V (which I already had wired from the factory) was excessive pricing! Ideal Services did repay me for the $550 spa repair expense. The 15? electrical cord with GFCI reset button and the 50 amp breaker has not been returned to the homeowner.

Everything seemed to be fine at first but on the morning of Friday, July 8, the AC seemed to be blowing hot air. I thought maybe it was just my imagination so I turned off the unit since the house wasn't overly warm. Saturday morning, I turned the AC back on and went about my business. I stepped into the garage and I could hear this loud screeching noise and so I went to see what it was. It was the same unit Ideal had put a new motor in. The motor was not turning so I shut the AC down. I went back out and spun the blades to see if the motor was frozen up and the blades turned. I then noticed an electrical arc burn on one of the blades. On closer inspection, I saw one of the wires that had not been taped up had been cut near the connector. I immediately called Ideal, since it was less than six months since I had the repair made. The girl who answered the phone said they would have to charge me $60 for a service call to "troubleshoot" the unit. I informed her about the cut wire from the previous installation and she put me back on hold and came back and told me that someone would be at my house between 8a.m and noon on Sunday. Of course, they were a NO CALL, NO SHOW! I'm so sick of the lack of honest and quality repair companies in Las Vegas. It's disgusting that these companies are allowed to stay in business with the shoddy work they perform. Maybe we all should start reporting them to the NV Contractor's Board every time they try to screw people over!