GREEN THUMB LAWN MOWER

Randy is awesome! I needed an oil change for my Craftsman push mower plus needed someone to figure out the cause of recent squeaking, but was having no luck finding any lawn mower maintenance/repair services. Found Randy's name and number on NextDoor with positive comments so I reached out and am so happy I did! Randy came to my home the next day to pickup my mower and perform the necessary work. He went above and beyond what was asked for maintenance (even sharpened the blades) plus found the cause of the squeaking and resolved the issue. Randy brought my mower back 5 days later and the cost was so reasonable for the work performed. I definitely recommend Randy and will absolutely contact him in the future.

I spoke with Randy over the phone about my mower not starting, he said it needed a new carburator, quoted $80-$85 for a new carburator with pickup of lawn mower, that seemed like a good price to get my mower fixed, he picked it up Saturday, he's closed Sunday and Monday, then on Tuesday morning I called to remind him to bring the old carburator, he said no problem (husband tells me to get all my old parts after repairs on my car why not the mower right) he brought the mower back that Tuesday afternoon, when I asked for the old carburator, he handed me a tiny pin and a round gasket and said these are the parts from rebuilding the carburator, I reminded him he quoted me a new carb for $80-$85, he said and quot;oh no I never said thatand quot;, a new carb would be $100, even at that I would have opted for a new carb for $15 more because he charged me $85 to rebuild, so much for my new carb, I asked what would cause a carburator to messed up on a new mower, it was working perfect all summer, and he said you can't leave them outside and gas has to be less than a month old, I asked Randy if the gas was good and he said he didn't see any water in it, I told him the mower was about 1 or 2 years old, hardly used and its always put inside the garage, he unloaded the mower and I had to ask him to start it for me, he started it right up, well I have a running mower so I paid him, several days later I go and try to start my mower and it won't start, I tried like 30 times, same exact problem, I call Randy and he says its like a car it could be a lot of things and started naming off engine parts like cam, pistons and a lot of other mechanical stuff I can't remember, and said he could pick it back up and look at it, and said something about the carburetor, I told him I could not afford him to replace any of that stuff he told me, and would rather spend money on a new mower, he wanted to charge me to look at it again, he didn't even offer to look at to see if he had missed anything or to stand behind his work. I really don't like leaving a bad review for anybody, especially after they know were I live, and my husband being deployed, but the fact are the facts. My husband is a automotive master mechanic, that is deployed overseas serving our country, but will be home soon, thats why my husband subscribed to Angies list, for me to find reputable businesses so I wouldn't be taken advantage of while he's away and to share with other Angies list subscribers so we all find the best services. I didn't want bother my husband with all this being were he's at, but after all this he had some really good question everyone should know and ask them selves when getting things repaired. 1. How can you correctly quote a price for a repair over the phone without knowing what the problem really is, like Randy said it could be lots of things. 2. Say it is the carburator how do you know which carb to quote a price for without the brand, model and serial number. Google lawn mower carburetors, they range from $20 to over $200, There are hundreds if not thousands of mowers out there on the market, my husband has repaired landscaping equipment before and the parts supplier always needs the brand of the equipment, model number and almost always the serial number, just like at auto zone for your car, or parts to fix your stove, washer, dryer or refrigerator, he just replaced the switch on his tactical flash light, and the manufacturer needed the model number and serial number,and thats just for a flash light on off switch. 3.Get your old parts from any repairs you have done, there yours, you paid for them originally and the new ones also, ask questions, where is the part located? how does it work? what went wrong with yours compared to the new one, take the old part apart and look it over if you want its already broken, your paying for there services why not learn a little about whats being done. 4. Get estimates in writing, if its going to cost more or theres a change in the work being done, like a rebuild instead of a new carburator, a simple phone call or email to you for approval should be easy to make.

Randy answered the phone and told me he was available so I took my chain saw to him for repair. He said he would look at it and if the cost to repair was more than a new one he would let me know. He was friendly and personable. I called him the following week and he was working on it that day. I didn't really need it right away, so that was fine. He called me the next week to inform me that it was done, what he did, and that the cost was 45.00- very reasonable.I will definately use his service again.

Outstanding service at one third less than other shops I checked. Randy did a complete overhaul of both machines. He changed all fluids, plugs and cleaned all carburetors. He also checked and cleaned all moving parts. His work is exceptional and he went out of his way to work around my travel schedule. I really liked the fact that he did not try to sell me parts or service I didn't need. I highly recommend Randy's shop.