About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Warranties
YesAccepted payment methods
Photos of past projects
Reviews
3.916 Reviews
Showing 1-16 of 16 reviews
Mike Garrison G.
04/2016
home theater design, computer repair
+ 0 moreInstall was ok. Installers had difficulty with already installed WI FI net and were not able to completely resolve. Calls or questions on day to day operation were not returned
Description of Work: Install Home Theatre ReceiverIN
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Yes, I recommend this pro
$1,100
Eddie O.
03/2016
home theater design, computer repair
+ 0 moreJarrett R. was the Geek Squad Home Theater representative that came out to perform the services. He was prompt, called prior that day to help close the window of arrival. Jarrett was great!!! He knew exactly what to do after I explained what it was that I needed for them to do. He went above and beyond what was expected. Made sure I understood all functions of equipment & the Harmony remote that he programed. The services were awesome, Jarrett was super friendly, great communication. I would highly recommend The Geek Squad services!! The old saying... "You get what you pay for" it was well worth the cost. Thanks! Eddie
Description of Work: Installed / made adjustments to the Home Theater equipment after the purchase of a new amplifier. Programed my new Harmony remote.
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Yes, I recommend this pro
$150
Patsy & charlie H.
01/2016
appliance sales, computer repair
+ 0 moreHugo and Angel were professional and accommodating. They were very respectful of our property. They made sure we understood how to operate our new appliances, before they left, answering any and all questions.
Description of Work: Installed new washer and dryer and removed old ones..
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Yes, I recommend this pro
Cassandra S.
10/2015
appliance sales
+ -1 moreunknown
Description of Work: Electric
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Yes, I recommend this pro
Diane C.
08/2015
computer repair, home theater design
+ 0 moreThey were very knowledgeable and did a great job.
Description of Work: Programmed our universal remote for our TV.
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Yes, I recommend this pro
$100
Claire A H.
06/2015
home theater design, tv repair
+ 0 moreChris Arrived in the window of time. He checked the locations and set up the first install after confirming with me about my location preferences. Second install the same. He set the TV and dvd settings along with wifi. Our basic lan isn't performing well so we followed his recommendation for a replacement. Problem solved. The only slightest disappointment was that the tech called the day before and set his arrival at 8am. Perfect that's why I take earliest window offered. The morning of the service call, the tech called he was sent to another call before ours setting the window 1030-12. Okay. He arrived at 1030 finishing at 2. Still in the time I expected for the project.
Description of Work: Deliver TV and accessories. Wall mount two televisions, install inset wiring boxes and electrical boxes for each TV and set up two DVDs.
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Yes, I recommend this pro
$400
Richard C.
06/2015
computer repair, home theater design
+ 0 moreEXCELLENT
Description of Work: We purchased a new 55" Ultra HD TV and bought the service contract which included installation, set up of all systems (home theatre), instructions and hauling away my old Sony rear projection beast! The Geek Squad representative was punctual, knowledgeable and thorogh. He kept at it until all systems were operable, including hooking up our WII, Bluray, DVD/HR, home theatre, speakers, etc. He reprogrammed our universal remote control and gave us instructions on use. Excellent service.
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Yes, I recommend this pro
$400
KELLY C.
05/2015
appliance sales
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
$1,000
bernard G.
05/2015
home theater design
+ -1 moreperfect
Description of Work: installed A/V receiver
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Yes, I recommend this pro
$150
Lawrence J.
04/2014
computer repair
+ -1 moreThe computer would freeze at times and some other problems existed as well. They ended up spending 20-25 minutes on it and they made it start working efficiently again. There was no charge!
Description of Work: I brought in a laptop computer because I was having difficulty with it.
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Yes, I recommend this pro
Carl A.
07/2013
appliance repair
+ -1 moreI'm not sure about the product because a 4 month old washer covered under warrantee had $500 worth of repairs but that's not their fault. A couple of guys came and worked their heads off trying to fix it. They were cool.
Description of Work: Best Buy's Geek Squad repaired my washer and dryer.
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Yes, I recommend this pro
William T.
04/2013
computer repair
+ -1 moreSee the story above
Description of Work: Called and no on site was available to fix my problem so was routed to the online element in Florida. Agreed to have them service my computer and try to fix the problem, i.e. loss of windows firewall and inability to bring it back. A tech worked on it for over 5 hours (obviously while working on other clients). Problem was fixed but then realized that my security software had been compromised and was not functioning. Called back and was politely told that they had done nothing to effect the software. I called the software company and they told me otherwise. I had to pay the security software company 129.00 to have it fully repaired. I wrote the president of Geeks Online and was returned half of what I had paid them. While they were courteous throughout, they were not professionally competent. Recomend avoiding.
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$149
James A.
10/2012
computer repair
+ -1 moreSee above.
Description of Work: Hired this company to fix my computer. They ran a scan and told me I had a virus. I knew something was wrong because my computer would freeze up often. After they ran their stuff through my computer it at first seemed fine. But later that night and the next day it started freezing up again. More this time. They called the next day and I informed them of this and was told to try it a few days. Well, it got worse. I tried several times to contact them online and left several messages that stated the computer was freezing up all the time now. Over a period of two weeks the computer got worse and finally quit working. I purchased a new computer.
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$199
charles V.
07/2012
computer repair
+ -1 moreThey did really good service. I do like them. I have signed up for a year’s contract protection and service for up to 3 computers.
Description of Work: They set up a second computer in my house. They also checked for virus and such. I took one computer in and the other they setup at my house.
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Yes, I recommend this pro
$180
Lanette T.
05/2012
computer sales
+ -1 moreMy CD-ROM skipped, and they said it was not a hardware problem. My computer continued to so this over and over, and we had it there four times to get it repaired. I ended up giving my computer to charity.
Description of Work: They repaired my computer and did an overhaul and testing. They did not have to replace any parts.
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$260
Maxwell B.
01/2009
computer repair
+ -1 moreOverall, my recommendation to everyone is NOT to buy computers from Best Buy with any expectation that their service warranty will give you timely repairs if you have problems. If you are a geek yourself, then obviously this isn't such a big issue. But, for hardware problems like I apparently had, the time to change out a hard drive should have been 10 minutes. Instead, for reasons not explained to me, the unit is shipped to another facility taking over a week for the roundtrip - and my time without the laptop is now at 2 wks and still counting! Beware of the service plan - I paid $300 on top of buying a $1300 laptop and now believe it was a waste of money.
Description of Work: HP Laptop purchased at Best Buy, Naples FL Nov 07. Returned to store 5 times in 5 days due to freezes on bootup & other serious problems. Finally figured out how to "limp along" freezes about 1/20 bootups until Jan 08 when performance got worse. Had purchased 3 yr service contract, so took laptop to Best Buy on W. Charleston in Las Vegas on Jan 8. Laptop froze during Geek Squad diagnostics - first they said it was the motherboard or RAM - finally they said it had to be shipped to their CA facility for a new hard drive. It is now Jan 19 and I'm told the laptop may have arrived back in the Las Vegas store, although I could not get a promise about when I might get the laptop back. Different Geek Squad members gave me different stories about what was wrong and when I should expect the laptop to be fixed.
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$1,800
Contact information
10950 Charleston Blvd, Las Vegas, NV 89135
www.geeksquad.com/repairService hours
Sunday:
10:00 AM - 8:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Stereo and Home Theater Systems,
Appliance Sales and Installation,
Computer Sales,
TV Repair,
Appliance Repair,
TV Sales,
Camera Repair,
Auto Radio Service
FAQ
Geek Squad - Best Buy is currently rated 3.9 overall out of 5.
Sunday: 10:00 AM - 8:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
Yes, Geek Squad - Best Buy offers warranties.
Geek Squad - Best Buy offers the following services: Appliance & TV Repair, Computer & Tablet Setup, TV & Home Theater Setup, WiFi & Networking Setup, Car & GPS Setup, & Technology Consultation.
Contact information
10950 Charleston Blvd, Las Vegas, NV 89135
www.geeksquad.com/repairService hours
Sunday:
10:00 AM - 8:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 9:00 PM