Expert Flooring Solutions

Fantastic! I give them 10 stars. Shawn was prompt and helpful on the bid. The office staff is fantastic and the installers were rock stars. I have had many floors, wood and carpet done, and I would rate Expert Flooring as the best I have used. They have a great selection of quality flooring.

Everything went very well and we are very, very happy with the results. We went to their showroom and were helped by their professional staff, Tammy and Kiesha. We were allowed to borrow some samples of flooring to take home to see exactly the color that would match well with our tile flooring that was in the rest of the house. After choosing our flooring, Shawn came to our house to give us a free estimate of the cost, which we thought was a fair and reasonable price for the entire job. The crew of Daniel, Ryan, and Tito showed up at the agreed day and time promptly and began work immediately. They were very professional and worked well together, having worked together for at least five years. They were very courteous and respectful of furniture that they removed from each of the rooms. Tom, the owner, even stopped by to make sure that all was going well and that we were satisfied with the work and how the crew was progressing. They completed everything in three days and had all the furniture back in place in all four rooms. My wife and I cannot say enough good things about Expert Flooring. We are very, very happy with the work and completely love our new floors. We highly recommend Expert Flooring for all of your flooring needs.

We had used this company three years ago to install hardwood flooring in most of the house. In hindsight, we should have just done the whole house at that point, but were unsure of what we wanted to do in the kitchen, family room area, so left that project until this year. We finally hired a contractor to remodel our kitchen and family room, which was a huge project, as they were removing bearing walls and reconfiguring both rooms. We told our contractor we would install our own flooring because we wanted to use Expert Flooring Solutions, as we had such a wonderful experience with them when we had used them in the past. We had originally called Shawn in July of 2016, as we anticipated beginning construction in early October. He came out to look at the job and give us a bid, and during this process, we discovered that the flooring that we originally installed in 2014 was no longer available. Shawn worked for weeks to find us a wood flooring that perfectly matched what we had already layed in 2014. Then, due to some delays on the kitchen contractors side, we had to put off the start date of the project until the first of 2017. Shawn stored the hardwoods for us during this delay, and it ended up really being a delay, as he wasn't able to start his install until May, which turned out beautifully. We also had new tile installed in the bathrooms and laundry room and had them reface the fireplace. These guys are the definition of honest, professional and punctual. They do what they say they will do when they are supposed to do it, are an absolute pleasure to work, and they do absolutely beautiful work. I would recommend Shawn and his company without a moments hesitation.

Great service and installation. We visited the store twice and selected Mohawk Natural Splendor carpet. Keisha was great going over all the flooring options we asked about and giving us estimates. She never pushed anything but gave us the information we needed to make a good decision. Tom came out and measured and gave us more information on how to maintain and care for our new carpet. He really taught us how to live with and maintain carpet in Las Vegas. Installers Paul and Shawn were terrific, professional and efficient. The carpet looks beautiful and the service outstanding. Highly recommend and will be calling them for our next flooring project.

The work is literally impeccable. The responsiveness to each and every inquiry was spot on. Keisha who runs the office is literally the best customer service experience I have had in years. She took calls from me - even in the middle of the night - there is a time difference as I moved here from Massachusetts. The installation team was magnificent. Really paid attention to detail. My biggest challenge is the cost. It cost $11 a square foot. I just had the condo appraised and the WPC actually lowered the value of my home by $9,000. So if I had to do this again I would still use them. However, I would go with a product that would not drop the value. For reselling purposes I would go with hardwood. That being said the appraiser said in this market for WPC I should not have paid over $8 a SF. $9 a SF tops.

We had an EXCELLENT experience with the folks at Expert Flooring Solutions from the moment we walked in the door until all of the work was completed!! The installers for both the carpeting and the vinyl did an EXCEPTIONAL JOB, which included not only their labor, but also the process of cleaning up and moving furniture!! Therefore, I HIGHLY RECOMMEND Expert Flooring Solutions for all of your flooring needs in the Las Vegas, NV area!!!

From the start it was clear that the professionals at Expert Flooring Solutions "know their stuff". Shawn and Keisha took the time to thoroughly explain the process and offer suggestions on best product type to meet the current need. Going beyond that, they both have a keen eye for artistic design detail and were willing to offer opinions when I was trying to match colors and styles. Dealing with several flooring types on the same project required tight scheduling to enable one contractor to finish in time for the next one to begin. Keisha was terrific with keeping the project flowing. Shawn's hiring top notch tradespeople to complete each phase was key to the overall success. Juan was masterful with porcelain tile; Mark's flawless attention to detail with a patterned carpet showed in the final product; and Daniel and his team navigated difficult angles to create a beautiful laminate floor, capped off with 5" baseboards throughout. It took 3 weeks to complete the project; just as scheduled. The final outcome was better than I had imagined. I've received many compliments on the overall look, and don't hesitate to recommend Expert Flooring Solutions to anyone looking for a high level of quality.

Excellent. Very professional Ahead of schedule

Highly recommend them. They did an excellent job on my flooring and baseboards throughout my entire house. Honest and reliable.

Both the lead man Jeffrey and his associate Ryan were professional and mannerable employees representing the company. Jeffrey keep in contact to confirm the appointment and to also to make sure I picked up the necessary trim piece that was needed.

I did not use them because I decided to let the new owners pick out their own carpet. If I had decided to replace the carpet I would have definitely used them.

Great installers. Excellent job. Happy with result. Prices are not unfair, but you can find less expensive.

The best. Everything ran smoothly. Would re-hire w/o question.

Dealing with this company has been a pleasure, from my initial contact with Jeff & Keisha at the store to Shawn the sales manager/estimator and especially with their installers Jamie, Mark, & Ryan for hardwood and Juan & Jose for tiles. Their quote was reasonable, the materials were of superior quality (they only carry top-quality products and do not sell junk), and the installation was superb. Jamie, their head hardwood installer, was meticulous and takes great pride in his work, making sure that everything was done the right way. This was a three week project since it also involved demolition of my old tile flooring; when I had a question, all I needed to do was call their store and talk to Keisha or Shawn and it gets answered right away, unlike other contractors wherein you have to leave a message and play phone tag with them all day long. Overall, my wife and I are very pleased with the professionalism and quality of work done by Expert Flooring and would not hesitate to recommend this company for your flooring needs (especially hardwood flooring).

Thank goodness for Expert Flooring Solutions. This is the second time, second home, we have used them for. The home that they worked on this time around was new construction, although we had already moved in the week prior to them starting their work. They had to tear up the carpet that was installed. I was shocked by the amount of construction debris left under the brand new carpet by Carpets N More. Jamie, Mark, and the rest of the crew cleaned up what should have been cleaned up by the second rate installers from Carpets N More. They also ended up having to straighten jagged edges on cut tile, add leveler to the concrete sub flooring, and replace a majority of the baseboard which looked to have been hand cut by the previous installers. They had to do several repairs on the wood sub flooring on the second floor as well. They did the repairs to make sure the job was done right. This is one of the few companies that I feel I can trust to do the job right the first time. I am more than pleased with the final product. The floors look beautiful. I cannot wait to have them take care of the areas that we could not afford to finance this year.

Our experience with Expert Flooring Solutions was top notch from the very beginning. Keisha was extremely friendly and helpful upon first contact with a telephone call. The showroom is very clean and well stocked with plenty of available flooring options to choose from. Sean came to measure and give our initial quote. He laid out additional information and made sure that we were aware of the various options available to us. Then came the installation. Daniel and his assistant were very friendly, precise, clean, and efficient. Each night when they left the work areas were left clean and organized. They did an amazing job reinstalling the baseboards, I think they look better now than they originally did. What I am most impressed with is that Daniel went through and checked his own work. If there was a flaw he pointed it out and took steps to fix it before we even had a chance to mention it. Each night before leaving Daniel made sure that we would be comfortable and able to use our beds, he even made the beds after putting them back together. I cannot say this enough, they left the work areas clean. I cannot count the number of times I have driven past houses getting their flooring done and the contractors leave piles of carpet on the curb until the trash pick up. That does not happen with Expert Flooring Solutions. Each night Daniel and his assistant cleaned up after them selves and hauled all of the trash away. I have encountered many contractors over my 14 years and two separate homes in Las Vegas. I have never been as pleased with the service, the quality of work, and the professionalism as I am with Expert Flooring Solutions. Their pricing was very fair and the quality of work is second to none. Daniel cares about the finished product as if he were the owner of the home that he is working on, which is a rare attitude from what I have seen. In conclusion, I cannot say enough positive things about my experience. This company is second to none. I will use them for all flooring and additional services that they offer.

Overall: outstanding experience. The initial meetings and measurements were handled professionally and the work was done in an excellent fashion. Slight deduction for punctuality, as they did not deliver the hardwood material on the correct date, but got it here in time for the work to be done. Fantastic service and customer care, but you are going to pay for it. Cost was highert han other estimates, but the work was well worth every penny.

Everything went great. Tom responded quickly to my request for measurements, samples, and an estimate and recommended the carpet he felt was appropriate for my requirements (house was for sale--I wanted a good, solid carpet and padding). I felt the quote was a fair price and a good carpet choice. It took less than two weeks to get the carpet from the East Coast, and they installed it in one long day (working early in the morning until late at night!). Since the old carpet (and the house) had a strong pet urine odor, after they took out the old carpet, they painted the concrete underneath with Killz and also put baking soda around all the edges to take care of any residual odors. Then they installed the new padding (upgraded) and carpet. It turned out very nice and I'm quite happy with the work. Cleanup was good. I did have to vacuum the carpet and sweep up rug fibers in the garage where I assume they cut the carpet to the correct sizes, but that was okay since I was appreciative that the crew worked so hard to finish the install in one day.

It would have went great if I had actually used these people as they have superior installation experience and you can buy the same materials anywhere. We went with a lower bidder and are "experiencing the savings by having it all ripped out and reinstalled with the errors removed, slowly and painfully." Plus, we had to move all of our own furniture (twice) and we rec'd substantial damages to our home from careless workers who denied responsibility.

Perfect! Very pleased with product, installers and office staff. Everyone was very professional, pleasant and helpful. You get what you pay for!

Excellent work. Fair pricing. Perfect timing.

We have been looking for carpet and I looked at about 5 places. Expert flooring accommodated us and were very fair on the price. Love the work they did! It was amazing and they were able to get the install all done before I had to leave for an appointment. The installers even told us that they would need to make a couple changes and asked how we wanted any cables. Wonderful place and will definitely buy from them again.

We called Expert Flooring Solutions after reading all the good reviews on Angie's List and checking them out with the state contractor's board. Tom came out and gave us an estimate and explained the work that his men would do. Everything went smoothly. We set up an appointment for the day and time that was convenient for us and the guys came on schedule. When they arrived they started right in on the work and were done in less than two hours. They hauled away the old carpet and cleaned everything up. They even offered to move our heavy exercise bike back where it was. They did a great job and they answered our questions. They were both courteous and professional. I was particularly impressed with the way they fitted the carpet so precisely around the water softener. I also like the fact that Tom followed up on the job to ensure we were satisfied. I definitely recommend them.

Keisha and Shawn helped set everything up. They were both extremely nice, helpful, and easy to work with. There were three men in the crew who actually replaced the carpet and they did a wonderful job. They also completed the work a head of schedule even thought they had to work around another contractor for a time. Overall, the employees of this company seem to do great work and care about their customers.

TLDR: - Installation dates were rescheduled, added or moved 6 different times. - The tile installer didn't mix the grout well and ruined our entire floor downstairs. - Their "permanent" fix for the atrocious grout job is failing just 2 months later leaving us with a tile floor that permanently looks like a DIY disaster. - They ran out of carpet and tried to leave the tack strips showing on our stairwell for almost a week and their employees actually told us to "walk around" the nails until we complained to the owner and demanded a temporary solution. - The installer told us the carpet job was planned to take two days even though we were told it was a one day install, yet the fact that they ran out of carpet seems to confirm that they lied to us. We had to wait 5 more days to finish just few feet of carpet in our stairwell. - The installers didn't clean up after themselves, arrived late, left early, left grout splashes and hand prints all over our appliances, cabinets, and furniture. Full Review: We chose Expert Flooring Solutions after doing research regarding customer reviews, selection and the installation process on different companies around Las Vegas. They came highly recommended, especially on Angie's list, and their use of only in house installers led us to believe that their installation could be trusted because we weren't having to take a gamble on how good their subcontractor might be. We met with Keesha and picked out a few samples to bring home. A few days later we had Shawn out to do our measurements and give us an estimate, and then shortly after we set up scheduling for our install. This is where things fell apart. When we first set up the install, we knew the dates were tentative, it would be 3 days for tile and one day for carpet, and we knew they might shift by one day. We got a call the next day that the dates would shift, and that was fine and we thought we were done. Then we got a call a few days later that the carpet was on back-order and we had to rescheduled the date for carpet for almost 2 weeks later. When the tile installation days came around, we expected it to take 3 days. They arrived late and left early each day. On day 2 they told us they were behind and the new baseboards might have to wait until day 4, we said fine. On day 3 they told us the tile wouldn't be done that day and it would have to also move into day 4. Once it was finished, the tile was straight and set diagonally correctly, but the grout looked blotchy. We decided to wait and see how it looked by the time the carpet was installed. We paid to have them move the range and refrigerator during the job, while furniture moving was free (if you mention Angie's list). All of the items moved during the tile install were covered in hand prints and grout residue. Additionally, all of our lower cabinets, our dishwasher and our range were covered in dried grout colored spray. We spent the afternoon of day 4 of the tile install scrubbing off almost every lower surface in our kitchen to ensure there would be no permanent damage. We had to use a cleaning appliance, which we fortunately already owned, to remove the grout hand prints from our couch. The carpet install was supposed to be a one day project. We left early and got a call mid afternoon that they were finished. When we arrived home, the bottom half of our stairwell was not carpeted but had open tack strips. The installers told us they ran out of carpet and that we should just walk around the tack strips... Open nails facing up on our stairwell and we should just walk around it. This is actually what employees of this company told us to do. After contacting the owner, Tom, and explaining the situation, the installers were contacted and told to find a solution. They placed remnants from another job in our stairwell to cover the nails, but our job was still unfinished. It took 5 more days until the carpet arrived and the install was completed, and apparently we were supposed to just walk around the nails until then if we hadn't complained. We have small dogs that would have been severely injured by this extremely ridiculous idea. As for why they ran out of carpet, they insisted that they double checked the measurements and it must have been the suppliers fault. The installers actually told us that they were told that it was a multiple day install and that they expected to not have enough carpet. Given the rest of the problems that we had, we suspect that they knew they would be short on the carpet and wanted to pretend that it was the suppliers fault instead of just asking us to reschedule yet again. The owner denies that this is the case, and actually accused his own installer of lying to us... Once the carpet was finally done, we complained about the horrible grout work that did not improve in appearance with time. This was not a minor issue that we were being picky about. We chose an antique linen color for the grout, yet none of the grout, not a single inch of it, looked the right color. It varied from almost chalky white to brown. It was streaky and it looked like white and brown had been lightly swirled together to create a marble color, not blended. There were actual dividing lines on corners where the colors changed drastically, and out of 500 sq ft downstairs, there was not a single tile where the color was uniform on all 4 sides and most had color streaking on more than one side. We had planned to say something at the inspection that we were told would happen once the carpet was finished, but no one showed up to do the inspection. We again had to call and complain to get them to come and actually look at the horrible job on the grout. Their solution was to have a 3rd party come and put a color sealer over the tile, "at their cost". The inconvenience of constantly rescheduling and adding work days was a nightmare, and this was supposed to be a great favor to fix things. They told us that they had been having problems with the grout on many jobs lately and that they were looking for a new grout supplier because that must be the problem. When the 3rd party grout sealer showed up to do the work, they immediately said that our problem is common, but that it is clearly just a problem with the grout not being mixed for long enough. A lazy grout installer who didn't want to mix it longer left us with a permanent eyesore. At the end they took off 5% of our price, which was nothing compared to the nightmare that we now live with. The color seal looked good for a few days after they completed the work, long enough for us to sign off on the contract and get the job paid for. We have cared for the floor based on the instructions we were given, cleaning it with only a ph neutral tile floor cleaning solution, yet the blotchy color is already showing through less than 2 months later. We were told that the color should look good for a decade after the seal. We spent $7500 on this job and I would gladly have our old damaged floors back at this point, because the blotchy grout is so noticeable that it seems to have no solution other than to pay yet another company to come and dig it out and re-grout all over again. Needless to say, I recommend that you stay away from Expert Flooring Solutions. The owner, Tom, even admitted to me personally several times that they have been having significant issues with grout for a while and that they've had to have the 3rd party grout color sealer done on many jobs. We also expressed our issues with his tile guy leaving early, showing up late, not communicating problems to us, not communicating to the owner when he has trouble with the grout, and not cleaning up after the work is completed including the grout splashes and grout hand prints. Tom's response to this was to say that he already knew that this guy had those problems, that our complaints were common, and he apologized for it. While I appreciate his personal apology, that is extremely unprofessional and he did not say that he plans to do anything about it. This is not the kind of place where you want to spend this much money on a gamble that it will come out right.