Originally the job was quoted at $1,800, but later it was changed to $2,000 because one of the doors was not standard sized. I accepted the new quote. In the beginning everything was done in a professional manner. Mr. Lee and his helper seemed to know their business. At the end of the day the doors were in but none of the finishing work was complete. Mr. Lee asked to be paid in full and said he would return and finish shortly when he was scheduled to do another job in the same area. Because he seemed to be professional to that point I paid him in full and in cash. Big mistake. He never came back. I spoke with him and with his partner several times by phone. He always said he'd be coming to finish the job soon. I'm writing this after waiting for over a year. He's never finished the job. He originally said my house would be easier to heat with the new doors and also wanted to install some windows. But now for the second winter the wind blows through the unfinished doors. The front door is hard to lock because the dead bolt no longer lines up with the hole. The thresholds on two doors are not the right kind and have left the edge of the linoleum exposed. The frame on one door has nails sticking out of it. In general, it seemed that the work was being done by some one who knew what he was doing. The problem was that he just didn't bother to finish the job. He advertised himself as "bonded and insured". If I hadn't paid him in advance there might have been no problem.
Description of Work: Three outside doors were replaced in my home.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Response from Exclusive Homes & Products
We tried to reschedule with member on several occasions. We are not always in Tonopah but even stopped by whenever in the area hoping to be able to finalize the job. Member was out of town on every occasion. Over a period of several months, numerous attempts were made to reach member to schedule a time to complete the job all of which were fruitless. We will be attempting once again to contact member immediately.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Doors,
Windows,
Siding,
Decks and Porches,
Awnings
FAQ
Exclusive Homes & Products is currently rated 2 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Exclusive Homes & Products accepts the following forms of payment: American Express,Check,Discover,MasterCard
Yes, Exclusive Homes & Products offers free project estimates.
No, Exclusive Homes & Products does not offer eco-friendly accreditations.
No, Exclusive Homes & Products does not offer a senior discount.
Yes, Exclusive Homes & Products offers emergency services.
Yes, Exclusive Homes & Products offers warranties.
Exclusive Homes & Products offers the following services: Awnings, Doors, Siding, Solar Screens, Sunrooms,Patio Covers, Windows, Overhand Sofft & Fascia,