Elite Moving & Storage

unknown

If I could give this company worse than an F I would. The people who call you to set it up are helpful and nice. But they are scamming you. They gave me an estimate of 5-10 business days to get from AZ to NC. They emphasized that this was an estimate and that they don't want to lead me astray but that they were pretty confident it would get there by 10 business days. Well, 19 business days later which was almost a month since they took my stuff, I finally got my belongings. Don't even think about calling them to see what's up with your belongings, you will get directed to an automated message that tells you to not call them and that the people in the office will not know where your stuff is. How reassuring and helpful. At one point, I spoke with a woman just to verify that they still even had my things and she responded "did you even listen to option 5, it says to not call here." Great customer service. They told me that they were not a "broker" company and that they have their own trucks. Ha! My movers came in an old truck from a moving company from Bellingham, WA with half of the name peeling off. When I asked the movers if they only move for Elite, they told me "no, and that they pick up people's stuff from many different moving companies." I definitely did not have that nice red truck you see on their website. Don't give into the low prices they initially quote you with. You will have to pay extra for more than 12 steps, more than 75 feet carry to/from their truck, and they definitely underquote you your initial estimate of cubic feet that you have. Somehow I was $800 more cubic feet than what they quoted me. I was initially so excited when my things finally got here until I realized the condition of my belongings: -One of my couch legs was broken off. The leg is 5 inches long -- not sure how it can just crack at the base but obviously they didn't take care moving it back and forth -They took apart my coffee table, yet somehow the legs were broken as well -- and they were wrapped in a furniture blanket. And the screws were missing. Do they just throw your things in and out of their trucks. Well yes, the list goes on. -Apparently they thought that just standing my mattress up on its side for a month without support would be fine. Well there is a big bend in the middle of the mattress where it couldn't support it's weight. I don't have an inexpensive mattress either. -Bookcase broken in half! Again, wrapped in a furniture blanket. -Had a box specifically made for glassware. I used plenty of bubble wrap and individually wrapped each glass. Half of them broken when I unpacked them. -Tall lamp snapped in half -Although the furniture was wrapped -- when it was finally unwrapped it stinks like a stale warehouse. Not sure where they keep our stuff but everything smells disgusting. The only one good thing about this place were the actual movers. Both groups were very professional. They were quick and meticulous. The ones who unloaded my stuff did everything they could to get as close to my place so I wouldn't get charged extra. Bottom line: DO NOT BOOK WITH ELITE MOVING AND COMPANY. Unless you want to be underquoted to reel you in and then get charged $1000 more on the day of arrival, you want to wait a month to get your belongings, you don't mind half of your stuff broken or damaged.... find a more reputable company or pay extra for a POD where you know only your stuff is in there and doesn't need to be loaded several times.

I liked the fact that they seemed to be focused on communicating. Elite Moving & Storage store the things in their storage facility and then delivers it when you are ready to receive it.

The overall experience was terrible! I called to get a quote, the representative, Abe quoted me a little more then Thirteen Hundred Dollars for my move. That seemed pricey especially considering that I was only moving a one bed room apartment and they were not packing me, they were just coming to pick up my stuff and move me to the next state over (a five hour trip). Anyway, the movers showed up on the appointed day two and a half hours late. After the movers loaded my items in the truck the driver informed me that the move was now going to be over $500 more then what was quoted. I was too exhausted to dispute so he pulled out a note book sized stack of forms for me to sign. My key error, aside from choosing Elite was to not take the time to read the fine print on the back of all those forms. Although the driver, and two representatives that I talked to on the phone said that the move should not take any longer then three days, the fine print said that the company could take anywhere from 21 to 30 days to deliver my items with out being held liable. When I called after a week to find out when they would be delivering my items I was told that I should not contact the office because they could not tell me when my items would be delivered and that information was handled by the dispatchers and they were not available to talk with the public. He did tell me that my stuff had not even left Las Vegas. Since I was going to be in town that weekend I offered to pick up my own stuff and he said that that would be impossible since I had singed over responsibility for my stuff to them, according to the contract. I was asked not to call back and that they would contact me when they were ready to deliver my stuff. 19 days after the pick up a totally different and significantly larger moving truck showed up to my apartment. The driver said that since the truck was too big to bring into the gates they would have to charge me extra since they had to walk so far with my items. I politely told him that he could just leave my stuff on the sidewalk because I would not pay them another penny. Also, when they movers showed up to pick up my items there were about 13 people but to deliver my items only two men showed up, neither of them directly worked for the company they were contractors. They also told me that they would not even open the truck door until I paid them...so for all I know all my stuff could have been broken and damaged but I still had to pay for it. Thankfully it wasn't. Overall this was the worst experience I have ever had with a business and I would recommend NEVER using this company.