Elite Heating, Cooling & Plumbing

I pay yearly, one hundred dollars for the year. In April they check my air conditioning that it's working properly and in October they check the furnace. I've used them for 10 years.

So I noticed that one of my AC systems was poorly cooling and so I called Elite to come check it out. They recommended some repairs which I made. The repair technician then made a sales pitch about replacing the HVAC units and discounting the price of the repairs from the cost. One of the units pitched to be replaced was actually functioning fine, but because both units were about 17 yrs old I figured it was going to have to be replaced within the next few yrs, I decided to replace both units. I specifically asked the technician if he was confident that the new units had enough capacity to cool the house during the hot NV summers, and he assured me that they did. I decided to go ahead and replace both units in the house, and to my disappointment I found that one of the units did not seem to work well. I found that one of the units essentially could not cool the area required during the day. I called to complain, and ELITE sent out a technician, who examined the system and told me everything was OK. What was really frustrating was that the 17 yr old previous unit actually cooled BETTER than the new unit I had just paid over 6,000 dollars to replace. I complained that perhaps the unit ELITE installed may be functioning correctly, but an AC system that cannot cool, is either NOT functioning correctly OR is not adequately sized for the area involved. I reminded ELITE that I specifically asked and was assured that the replacement units were adequately sized to cool the house. The technician involved was a good sales person, but I learned he was all talk and no action. He made repeated promises about coming out to check the system with the owner of the company. He never showed up as promised, and never called to cancel his promised appointments. This was a very bad experience, and will never use Elite again.

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Excellent, efficient service performed in less time than estimated. Courteous and helpful staff, took time to explain available options and gave a great price for the products.

Fantastic-repairman came out later the same day (called Sunday afternoon and a live person answered the phone!!-didn't think a repairman would be available until Monday) Repairman explained what was going on-new unit installed less than 24 hours later and only took 90 minutes-fast/courteous/reliable

the service was quick ,efficent, and was done on time!

They were able to replace AC the same day with a quality Trane unit, at a very reasonable price. I have bought several lower quality units before when I owned a leasing company, they are just quick fixes and they tend to only last 5 to 10 yrs. When they priced me a Trane with only about 1000 dollars more, I jumped on it.

I have a contract with them. They are ok. I like them. They come out every season, winter and summer, and service the air conditioning. I would recommend them to someone. I think they did a good enough job for what they did and for what I needed. They did come out and did what they said they were going to do. I have no problems with them.

The capacitor blew on our air conditioner after the first "excessive heat warning" day of June 2017. We were advised that the capacitor could be replaced, but we'd likely be replacing it again soon because the compressor was pulling near the maximum amperage, and that the AC unit was old enough to require R-22 refrigerant: when the compressor failed, we'd also be looking at recharging the unit for several hundred dollars. Financing was immediately available through Wells Fargo. The air conditioner and furnace were replaced same-day, which was unexpected. I felt the pricing was fair and there were multiple financing options available if I didn't want to pay for the full replacement cost that day. I'm happy with the quality of the new air conditioner and furnace unit. The blower may be weaker than my old unit, but I expect the quality of lifespan of the new unit (Trane) to exceed to old one (Comfortmaker). Things that didn't go as well: * [resolved] My furnace is in the attic in one of the bedrooms. This required cutting a hole through the ceiling to access the furnace and existing lines. It took about two weeks before I was contacted by the drywall subcontractor to schedule an appointment to fix the ceiling. * [resolved] There was significant damage to the drywall, paint, etc., which were resolved by the drywall contractor -- he restored it to like-new condition. * The three man crew who replaced the furnace and AC did no significant dust mitigation. While a drop cloth was used on the floor and the area was vacuumed with a shop-vac after the work was completed, I'm still finding random pieces of fiberglass insulation under and behind furniture, and I needed to vacuum the drywall dust and sawdust from the room that evening. Be sure to ask that the crew hang plastic sheeting from the ceiling to confine construction debris and dust (I didn't), and keep in mind that if your furnace is in a hard-to reach place, like mine is, you'll have additional construction related clean-up to do. * While a new plastic pad was installed for the air conditioner unit, it's not resting completely on it: the AC unit hangs over the edge by three or four inches.

Very Well, Very professional, Have used Elite Heating, Cooling and Plumbing for 2 year's. Always happy with the service they have provided. Very honest in their service. No upselling or this is bad and needs replacing. Will look forward to having them service my air conditioner next season. Will also use them for any of my Plumbing or Heating issues that may come up in the future.

Mr.Craig tested, inspected and gave me a report of each unit.

The tech was professional, courteous,clean, well organized, proficient and efficient.. He keep me well informed on the tune-up process and identified a failing compressor motor..He explained the function of the motor and the complications that occur when it fails. He was able to replace it in a short period of time. i was pleased with my experience with the this company and the tech doing the work.

Very good with tech very informative.

Called for a service tech at 3:30 to replace my leaking water heater and was told someone would come out between 4-6 the same day. When the tech arrived he said my heater was leaking, but he would have to come back at 10 the next morning. He was 50 minutes late. My old water heater ($450 retail) was under warranty, but he only allowed $300 off the total price for the replacement. I was charged $750 for labor (45 minute job max) and parts (2 straps, drip pan and gas trap). Comparable estimates were at least $200 less, and had I known it would still take two days, I would have gone with someone else.

Very professional. He explained his findings and explained what needed to be repaired and why. Very pleased with the service. Will continue to use Elite for my heating and air conditioning service and repairs. Will probably use them for any plumbing needs.

he came out ok. said he needed to work on a price and never got back to me

I have used Elite for several years to service the heating and cooling system in my home. Recently I had them install a completely new heating and cooling system in my home. They are always fast. They make sure they don't leave a mess in my home and my problem is always fixed when they are done. The best in Las Vegas.

I had an agreement with them to come out and check. They are all the things, they are punctual they are professional. Their work is good. It took about 45 minutes, and they cleaned up well. The price keeps me going back.

We use Elite Heating Cooling & Plumbing. They were here 5 or six months ago in October of 2016. They always do a good job for me. Normally it's just one guy that come out to do the work. It takes about 20 minutes to complete the work. I've just used them for so long. Their technicians are really nice guys and I always enjoy having them in the home. They have replaced my units and the price was very reasonable. It's a well run company. It's a small family company. I just really appreciate the people that work for them.

The technician was very nice and did good work.

Their price is excellent. Their responsiveness, punctuality, and professionalism is perfect.

They did all four for $100. They put Freon and wiring and all that. They're very good.

Excellent Service!! On time and courteous. Prompt and explained service. Cleaned up after the service. Very professional and courteous.

Excellent service, Allen was very friendly very knowledge in teaching how your conditioner works and the proper mantiance and cleaning.

Great service . We were having the flooring replaced upstairs and on the stairs and I didn't realize that the upstairs air wasn't working until 6:30 that evening . I called and Craig was there within an hour . He stayed till after dark fixing the air conditioner on our roof . It was a really positive experience .